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“Pastor and CEO”

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Best Western Plus Hotel & Suites Airport South
Ranked #11 of 26 Hotels in College Park
1 review
“Pastor and CEO”
Reviewed 3 July 2014

The Hotel is very clean, very close to the airport, the guest room, bed and the working space is large and clean. They have shuttle to the airport. The room service employee were very professional with excellent customer attitude. I will surely recommend the hotel to my business partners for any of their stay in Georgia for business or pleasure.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank kolawoleo54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review, 8 July 2014
We thank you for choosing our hotel for your stay in Atlanta. Your detailed review and wonderful compliments are very much appreciated by our entire team. We strive to always deliver excellent customer service, and are delighted that you enjoyed your stay. Thank you for recommending us to your friends and business partners. We look forward to seeing you soon!
Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2014

Arrived at the hotel about midnight. Upon returning to my car a little before 5am to catch an early flight, the window had been broken out of my car. The front desk clerk contacted the police, and attempted to view video surveillance, but the view was blocked by the hotel shuttle van and trees. The police officer who came and filed the report said he had circled through the lot about an hour earlier and the security guard was asleep in his truck two spaces over from my car. The officer said that all of the other times he had to come file a report for damage to vehicles and theft the video view was blocked by trees, so there would be no evidence to catch the person responsible. I am still waiting to hear from the hotel manager. There are many other options in the area of which to take advantage; I would urge you to do so.

Room Tip: Do NOT stay in this high crime area
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review, 30 June 2014
Please accept our sincerest apologies for this very unfortunate incident. Please rest assured that we have not taken this lightly, and work closely with the city of College Park to prevent such incidents from taking place in the future. Please contact me directly so I can be of further assistance at 770-996-5800 or email me at bwatlairport@aol.com.

Sincerely-Bina Patel-Best Western Plus Hotel & Suites Airport South
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Brigg, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2014

This is a convenient hotel to stay after a long flight before setting off on holiday. It is close to the car rental area and the interstate roads leading out of Atlanta are easily accessible. I suggest you book as the hotel was full on our arrival.We would book this hotel again if we return to Atlanta..

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank lynne c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review, 30 June 2014
We are very glad to hear that you enjoyed your stay with us. It gives us pleasure to be able to ease your transition between flights on the start of your holiday. We wish you a wonderful time on your holiday, and welcome you back on your next trip into Atlanta!

Warm Regards-Bina Patel-Best Western Plus Hotel & Suites Airport South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redmond
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2014

The only positive thing I have to say about this hotel is that the two staff people at the front desk were wonderful. Just super nice. I was given a voucher by Delta Airlines to stay at this property due to a missed flight, and it was just not somewhere I would ever have chosen to stay, or would stay at again. The room itself was clean, however it smelled like smoke, and the bedcoverings were frayed and old. The bathroom was also clean. Walls were super thin, and for some reason they were vaccuming the next room at 9:30 pm, and I could hear EVERYTHING. They are also doing some remodeling, so there is a construction mess downstairs. The shuttle bus was also old and the drivers were not super friendly. Just an avoid if possible.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbs1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review, 6 June 2014
Thank you taking the time to review our hotel and bringing several items to my attention. It is with your feedback that we can truly see things the way our guest would see them. Please accept our humble apologies, as we are working diligently to refurbish our guest rooms. We hope to deliver a much better experience for all future guests. Once again, please accept our sincerest apologies, and give us another chance to host you satisfactorily. If I may be of further assistance please email me at bwatlairport@aol.com or call me directly at 770-996-5800.

Warm Regards- Bina Patel-Best Western Plus Hotel&Suites Airport South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 31 May 2014

Whenever I travel I try to stay at a Best Western if possible. The room and the hotel were clean, the staff was helpful and the breakfast is always good. This location was a good value for the location and not far from downtown.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 230ayannab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review, 6 June 2014
Thank you for being a loyal guest to Best Western. We are happy to hear that you had an enjoyable stay with us. We as a team take great pride in making all of our guest very satisfied with their stay.
Please come back and visit us soon!
Warm Regards- Bina Patel-Best Western Plus Hotel&Suites Airport South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2014

We are regulars through Atlanta Airport and have used many of the hotel facilities thereabouts and this was our first at BW Atlanta Airport South our favourite restaurant on Airport East having closed. Despite major on-going refurbishment on our arrival this is by far and away the friendliest stopover we have used, quiet, comfortable, convenient for the rental centre and onward travel, good call!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review, 6 June 2014
We are pleased that you decided to stay at our hotel for the first time. It gives us great pleasure to make the transition a smooth one while at the Atlanta airport. Thank you for being patient with our room upgrades, which will allow us to offer a much better guest experience. We look forward to hosting you again when in the Atlanta area.

Warm Regards-Bina Patel-Best Western Plus Hotel&Suites Airport South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

Truck windows smashed out in parking lot. High crime area. I called the Police and they told me it happens all the time in this area and this hotel. Manager apologized but more needs to me done to protect quests car security.

Room Tip: Don't stay here high crime rate in area
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BinaPatel, Guest Relations Manager at Best Western Plus Hotel & Suites Airport South, responded to this review, 26 May 2014
We want to start by offering our apologies for this very unfortunate incident that took place. Please rest assured that we strive to ensure the safety of our guests and their belongings. Our team works diligently to observe the parking area, and will work even harder to keep a closer watch. We have installed more cameras and are keeping a vigilant watch on them. Going forward our hope is to work closely with the city police department to prevent any such incidents from taking place at our hotel. Please contact me directly if I can be of any further assistance at 770-996-5800 or bwatlairport.com

Sincerely-Bina Patel-Best Western Plus Airport South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel & Suites Airport South

Property: Best Western Plus Hotel & Suites Airport South
Address: 1556 Phoenix Blvd, College Park, GA 30349-5504
Phone Number:
Region: United States > Georgia > College Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 26 Hotels in College Park
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Hotel & Suites Airport South 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Closest Best Western at the Atlanta Airport. Only minutes away form the check-in counter for any airline. 5 Story interior corridor hotel built in 2001. Friendly staff and excellent continental breakfast. Heated Spa open everyday. Pool is seasonal. Free Wi-Fi and complimentary shuttle to and from airport/Marta train to downtown. ... more   less 
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Also Known As:
Best Western Plus Hotel And Suites Airport South
Best Western Airport South
Best Western College Park
College Park Best Western

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