Panera Bread is all over the place and, generally speaking, their menu and food is good. But stores vary by management. This one is poorly managed. Tables aren't cleared and even when they have been cleared, they're sticky. Ice tea containers are empty. When you ask somebody about it, well, "It's not my job." The worst pet peeve is approaching the cashier, who is talking to another employee, and she won't acknowledge you until she's finished gossiping with her friend. It all boils down to poor management, and this franchise deserves to take a hit.
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