My husband and I recently stayed at the Hampton Inn North for one night while traveling through town. I am a Hilton Honors member, and had made reservations a few weeks in advance for a standard King room. We got there rather late Friday night and checked right in. We were actually upgraded to the King suite which was VERY nice. There were 2 seperate rooms; one being a living room with a kitchenette and the other being the bedroom and bathroom. There was a carton and milk and a couple of cookies waiting on us in the room, which I thought was a really nice touch. The living room was complete with a sofa, chair, desk and TV. The bedroom was nice with a really comfy king bed and a nice size closet and TV. The bathroom was great with a jacuzzi tub and just the right amount of counter space. The sheets on the bed were nice and clean and everything in the room looked and smelled clean and fresh.
The only problem that I occured was when we were checking out. Because we had checked in so late, the guy that was working was in the middle of an audit, so he just gave us the room key and told us that we could sign and present our card when we checked out the next morning. Well, when I arrived at the front desk to check out, the lady had given me a statement which showed the king suite with a rate of $169.00, which was double what the rate was that I reserved. When I questioned her about it, she told me that we had been put in the wrong room, and it was in fact, their error. She said that the manager was the only one who could refund my card for the difference, and he wouldn't be back in until Tuesday. (This was the Memorial Day weekend). So I was fine with her answer, and I took the manager's card so that I could check with him on Tuesday to make sure that he had been informed of the situation. When I called him on Tuesday morning, I got his voicemail, but left a message. He called me back in a very short amount of time and let me know that he had fixed the problem and also apologized. He had said that we had actually been upgraded to the suite, but since we had checked in so late, the person who was working the front desk wasn't aware, so he charged us the full amount for the suite. He immediately refunded the difference and even faxed me the paperwork showing the correction. I'm not telling this story to keep other travelers from staying here, but rather to show what a great staff this hotel has. I know that because our problem was handled in such a manner, that we will definitely return here when we are in the area again!
- Official Description (provided by the hotel):
- The Hampton Inn Columbus, GA North hotel is located near Fort Benning and other local Columbus, Georgia attractions. Relax in our hotel with free high-speed internet and a free hot breakfast. Enjoy our outdoor pool and stay productive in the business center. ... more less
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- Also Known As:
- Hampton Inn Columbus-North Hotel Columbus
- Columbus Hampton Inn