Safety in not a concern of this facility.........We, four chaperones and a student, got stuck in the elevator for over 20 minutes without air conditioning for about 10-15. No one answered when we used the elevator phone to call zero. Apparently, the front desk clerk was the only person working the night and tried to get us out with a key. I am SEVERELY clautrophobic and begged for her to call 911 or firefighers. Another guest, an "Army" guy, some how got the elevator working. Thank God all of us were okay, but I did hyperventilate and had to run to my room to get sick from the nausea.
No one at the motel checked on us, nor offered an apology, until I called to ask for clarification with the procedure. The front desk clerk did apologize, seemed to try her best to get all of our rooms comped, and get the manager to call us. HOWEVER, it's been two days later and we haven't even heard from the manager (who was suppose to call me on yesterday). One room was comped (mine), but we had to explain to a chaperone (not employed by the school system) and a parent about the motel's inability to have a plan in place to get us out quickly. When the front desk clerk's key failed, she should have called 911 IMMEDIATELY, especially when it was stressed that one of the occupants had a prior problem with close spaces.
Over twenty minutes may not seem like a long time, but when you' suffer from severe clautrophbia, it seems like hours.
Also, tornado warning drills were going off throughout the night, and once again, no acknowledgement or suggestions were offered by the hotel. I felt very unsafe staying at this hotel. It appears they ONLY care about the money and not the safety of guests.
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- La Quinta Inn & Suites Columbus State University Hotel Columbus
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