With so many websites offering accommodations at great deals, paying $125/night is almost unheard of in today's society. My husband, however, travels for work and - while getting a good rate through his company's preferred travel company - he still pays what others might consider full price. I base our overall review of the places we stay by comparing what is given, offered, etc. with the amount paid. Because of this, I would say that this hotel is just over average.
They're customer service is lacking, just as their open lines of communication are. We always request a room on the top-most floor, away from elevators and ice machines. This is so that my husband can get the most sleep possible; and, other times it's so that our rambunctious two-year-old does not disturb other guests. When we arrived, they said that our room was not clean yet and that they would call us when it was ready. In all honesty, I do believe we were about an hour and a half early for check-in at 3; but - honestly - who hasn't checked in a couple of hours early before? Because of my husband's work schedule, he checks in when he gets in to town so that he doesn't have to unpack after a hard day's work. This way he can just walk in like a zombie, take a shower, and flop down in the bed. I was astonished they just wanted us to go away and they'd call us on his cell phone when our room was clean. They didn't offer for him to sit in the lobby and have coffee, grab a bite of lunch at a place they recommended or anything. They just left him with a, "Go away - no soup for you!" feeling. It wasn't a great first impression for people who are IHG members who easily rack up 25,000 points in a matter of a couple of months if we so choose. We decided to try Staybridge just to try something different from it's sister company Holiday Inn Express.
In any event, because we had our sleeping son with us they said they had one other room available but warned that it was handicap accessible. This wasn't a problem, more like a benefit, as I had recently had minor surgery that made getting up and down only slightly difficult. What they didn't tell us was that it was also on the second floor, full of construction workers coming and going at all hours, and, while it was around the corner from the elevators, it was also right around a reciprocal corner where they were renovating the rooms. That was greatly disappointing. The hotel also did not disclose on their website that construction is going on (hence the construction workers staying on our floor) right outside of the hotel so early in the morning (for someone who must work into the late hours) throughout the day until dusk there would be the typical loud noises of construction work going on. None of this stuff would we have minded if we had been told up front. We would've simply waited for a higher room, assuming that the one being cleaned was in fact as we had requested a month prior - the top-most floor.
The room itself was good except for minor things: a part of a candy wrapper was missed on the floor, the trash cans were filthy behind the plastic bags within them (I know because when my son needs a diaper changed I tie up the bag and take it out), and when my husband took a shower he almost freaked out because he thought there were shaven body hairs (like from a woman's legs) all over the bathtub when, in fact, he found it to be dust or something comparable that subsequently helped to explain the stale smell to the room. One weird thing: our bedroom door locked from the wrong side. In other words, if my son happened to lock me in the bedroom by accident, he could be out the front door and gone before I was able to get someone from housekeeping to let me out. Random note: the cute "Shh. I'm sleeping like a baby." magnet for the door didn't seem to stop the nice lady stopping and starting her vacuum over and over again right outside of our hotel room as my son napped. To wrap it up, they're wifi is atrociously slow, the dishes weren't all clean (dried food on drinking glasses), and they have not one kids channel on their cable. The best they can do is PBS until about 3pm is kids shows.
Now that the ugliness is out of the way! The good things: While a few of them stink at customer service, good attitudes, and good communication, they almost make up for all of that with the few that truly do have good attitudes and want to be helpful and with all of the extra amenities that are great for a guy that is working. They do offer free wifi, even if it does time out from being too slow. We have to remember that's an amenity and not necessarily free everywhere yet. They also have a movie room. This is a room that has somewhere around 6-9 movie chairs in a room off of the lounge where they have a widescreen tv and it's set up for you to borrow a DVD and go watch to your heart's content. They also have a small library of books and board games. Their work room is better than a lot of even nicer hotels than we've stayed at. It's more professional looking and offers more than one station. Tuesday through Thursdays they don't just offer a mixer - where you get canapés, pigs in a blanket, cheep wine, and beer. They actually were out there cooking up hamburgers on the grill outside! This did make it a little awkward for the people that wanted to swim on their first day of opening the pool (i.e., they need some more outside seating that doesn't include sitting around the pool as if the swimmers are a spectacle at the local aquarium, "Look! It's Shamu!" "No, honey. That's the nice lady from 214."). It had not turned into a sloshed free-for-all like we have, unfortunately, ran into on a few work trips at other hotels. This was low-key, good food, free, and fun. They offer chocolate chip cookies at the front desk at all times. They're breakfast is good. They're rooms, while needing a bit of updating, are not OUT of date. They do have those pesky "clean" remotes but theirs actually worked! They didn't have a lot of channels; but, we weren't running into porn and twenty sports/news channels with only three entertainment channels either. Everything worked. It would've been nice if they had USB plug-ins as some hotels offer lamps with those in them but that wasn't the end of the world. The location is good: you're not too far from anything: major roadways, restaurants, movies, shopping, etc. We will probably stay here again simply because renovations and construction will be over before you know it and next time we'll do our best to not get here before 3pm. We'll hope that the rest of the employees were just stressed from a full house and too much loud noise and give them the benefit of the doubt. I'm pretty hard on people in service industry simply because that's where I started out; so, I have expectations of what COULD be. I see a lot of potential here, though, and think it'll wind up being one of our favored hotels if things keep going up - after all they're renovating and grilling burgers!
- Official Description (provided by the hotel):
- Columbus - Fort Benning hotel provides guests with all the comforts of home. Ideally situated near the Columbus Metropolitan Airport (CSG),Fort Benning Military Base, Columbus State University, St. Francis Hospital and Hughston Orthopedic Hospital, Staybridge Suites Columbus - Fort Benning features upscale accommodations with easy access to top attractions and businesses in beautiful Columbus, Georgia. Long term guests of our pet friendly hotel in Columbus, GA can enjoy shopping at Columbus Park Crossing or strolling along the Chattahoochee River Walk. The Springer Opera House and the Coca Cola Space Museum are also close to our hotel, as they're just a short ride away in downtown Columbus, Georgia. Business oriented travelers appreciate our Columbus lodging near companies such as TSYS, Synovus Financial and Kellogg. To best accommodate our guests' needs, a conference room and a 24-hour business center are provided in addition to free high-speed Internet access. During your visit, we hope you will take advantage of our Columbus hotel's complimentary laundry services, outdoor pool, well-equipped fitness center and barbecue pavilion. In the morning, you can start your day by visiting our complimentary breakfast buffet, and in the evening, we hope you will join us during our Social Receptions. As you prepare for your trip, we invite you to explore our exceptional Columbus - Fort Benning hotel rates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Travel Republic (UK), Odigeo, IHG, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS and HotelQuickly so you can book your Staybridge Suites Columbus Ft. Benning reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Staybridge Suites Columbus Ft. Benning Hotel Columbus