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“Excellent Staff”

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Holiday Inn Express Columbus at Northlake
Ranked #11 of 46 Hotels in Columbus
Certificate of Excellence
Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Staff”
Reviewed 2 May 2014

Stayed here for a business meeting. The housekeeping department rocks! One of the cleanest hotels I've ever stayed at. The breakfast was great. Good choices of restaurant within walking distance. I would defiantly stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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318 reviews from our community

Traveller rating
    247
    45
    14
    7
    5
See reviews for
133
45
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79
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
Reviewed 21 April 2014

Perfect location for staying in the Columbus area. Very Clean and friendly staff. Shopping and restaurants within walking distance and the downtown area is only a few minutes to drive. Highly recommend!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton, New Jersey
Level Contributor
3 reviews
3 hotel reviews
Reviewed 18 April 2014 via mobile

We stayed here for my brother's graduation. All I can say is it was fantastic. The rooms were spacious and very clean. The staff are the nicest in any hotel I have stayed in to date. I can not say enough good things about them. They went out of their way for us and no request was denied. The food was good and what a great variety for a continental breakfast...my child loved the pancake maker. I would stay here again and will certainly refer this to other people. Other hotels could take notes from the staff and such at this hotel. Thank you for a great stay!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newnan, Georgia
Level Contributor
207 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 10 April 2014

We stayed for 4 nights and our room was not cleaned the last 2 nights. The explanation was that we had the do not disturb sign on the door. We had taken it down at 9:45 when we returned from breakfast. We were provided with fresh towels at 7pm when we returned to find the room had not been cleaned. The next morning as we were going out for the day we made a special request, at the front desk that our room be cleaned since it had not been cleaned the day before. We were surprised when we returned in the evening to find that our room had not been cleaned. We were provided once again with fresh towels.
Another issue confronted us when we first checked in that is probably worse than not having your room cleaned for 2 nights. I use a CPAP machine at night when sleeping. When trying to plug it in at the night stand by the bed we discovered that the top part of the electrical outlet was controlled by the light switch at the door to the room. If the switch was on the light by the bed could be turned on. That also meant that the ceiling light over the door was on. Turn the light off at the night stand and the light above the door was still on. Get up from the bed and turn off the light by the door and then there was no electricity to the lamp by the bed. When we reported this to the front desk they were well aware of the problem. Their solution was to offer us an adapter to plug in the bottom part of the outlet that was not controlled by the wall switch. Further investigation determined that it was not just our room that was creatively wired this way but the entire hotel was wired this way. When checking out I spoke with the GeneraL Manager and also the owner. Their only explanation that this wiring was decided in the corporate office by lawyers who were afraid of being sued when someone walked into a dark room. Hello... The room would be dark when you return to bed after turning off the wall switch and there would be no light in the room until you went across the room to turn on the switch. It seems that management could have fixed this problem in the 7 to 8 years that this hotel has been open.
Have we lost ALL Common Sense?

Room Tip: Be sure to request an electrial plug adapter when checking in. They have plenty ready at the front...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jimmy30263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jodi S, General Manager at Holiday Inn Express Columbus at Northlake, responded to this review, 11 April 2014
Let me start by apologizing that we were unable to deliver the typical guest satisfaction we are known for providing. It is our top priority to ensure our guest is well taken care of and given a welcoming, clean and safe environment for which to enjoy during their stay. We have adapters available to provide our guest the ability to plug multiple items into the bottom socket and this typically solves any issues. Once again I apologize that we fell short of your expectations and we hope to have the opportunity to show you our exceptional customer service skills in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2014

I stayed at this Holiday Inn Express for 9 nights. The entire staff always made me feel welcome. There is a nice selection of breakfast items at the continental breakfast. The hotel is very clean. I would recommend this location to all.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 March 2014 via mobile

We showed up late and got a great rate. The breakfast was good and put me in the right mood. I flipped through lots of cable channels in my flannels. Come and stay, you won't be dismayed. How much more do I need to write?

Stayed March 2014, travelled with friends
Helpful?
Thank NoAviary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2014

Enjoyed the great staff. I have never met any nicer people trying to make your stay as enjoyable as they can. Great surroundings. Nice and comfy rooms. Nice heated pool the kids loved. Just overall great experience. Thanks go to the staff.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 5mckinneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Columbus at Northlake

Property: Holiday Inn Express Columbus at Northlake
Address: 7336 Bear Ln, Columbus, GA 31909-2516
Phone Number:
Region: United States > Georgia > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Columbus
#4 Romantic Hotel in Columbus
#4 Business Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Columbus at Northlake 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Enjoy Your Stay at Our Comfortable Columbus, GA Hotel Our newly-built Holiday Inn Express Hotel and Suites Columbus at Northlake is a perfect Georgia hotel for business and leisure travelers alike.Our Columbus hotel is conveniently located off of Interstate 1-185 and US Highway 80. You are sure to stay busy during your stay at our Columbus hotel, located near many of Columbus' best attractions such as the Coca Cola Space Science Center, Callaway Gardens and the Chattahoochee Riverwalk. Our hotel in Columbus, Georgia is also centrally located near numerous military installations, including Fort Benning, the National Infantry Museum and the newly-built Port Columbus Naval Museum. Along with being conveniently located close to many Georgia attractions, our Columbus hotel is also close to Georgia businesses such as AFLAC, TSYS, Blue Cross Blue Shield and Columbus State University. Business and leisure travelers alike enjoy all the comforts of home and office at this hotel in Columbus, Georgia. There is a 24-hour Business Center for your business needs. Wake your family up to try our complimentary hot breakfast bar that features our signature cinnamon rolls, and spend the day by the heated, outdoor pool and spa. Start planning your visit to Georgia by booking your reservation today. You are sure to enjoy great Columbus hotel room deals and rates. We look forward to seeing you at the Holiday Inn Express & Suites Columbus. ... more   less 
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Also Known As:
Holiday Inn Express Columbus At Northlake Hotel Columbus
Holiday Inn Columbus
Columbus Holiday Inn

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