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“Great Customer Service!”

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DoubleTree by Hilton Hotel Columbus
Ranked #10 of 46 Hotels in Columbus
Alpharetta, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Customer Service!”
Reviewed 7 May 2013

I have stayed at this hotel many times, and continue to have an excellent experiences each time.

The hotel staff is always welcoming and ready to assist in any way they can. They went out their way on my last visit to extend my checkout time, due to flight problems and wouldn't even charge me for the later checkout time.

Houlihans is a little more expensive than your typical hotel restaurant, but the food is fresh and staff is friendly. There are plenty of other restaurant choices within a short walk/drive, if you prefer.

Rooms are a little dated, but they are always clean and comfortable.

Great central Columbus location and great rates for AAA, Military or AARP.

Room Tip: If you are looking for a quiet room, ask for a higher floor, since sometimes lower floors hear the m...
See more room tips
  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jodyml813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, General Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 10 May 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.

On behalf of the DoubleTree by Hilton Columbus, we thank you for allowing us the opportunity to accommodate you.

We could not have been more excited to read your review. It is truly our goal each and every day to meet and exceed your expectations.

Again, thank you for choosing DoubleTree by Hilton Columbus as your home away from home in Columbus. We certainly look forward to having you stay with us in the future!

Charis Butts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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734 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Austell, Georgia
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 May 2013

We were celebratiing our anniversary and choose to go here. The hotel was centrally located and easy to find. The clerk that checked us in was SUPER!!!! He was friendly and even gave my sweetie some extra cookies. The toom was clean and smelled fresh. There was ample parking. The pool was outside so we did not get to swim. When we left to venture out the clerk gave him two more cookies. When we returned the SUPER Clerk had been replaced with someone that was not as friendly. It seemed to bother her that he asked for more cookies as she only gave him one and he asked for another. The hotel was nicely decorated as it was Halloween time. Overall if we came back to Columbus this would be our 1st choice.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thick_lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, General Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 10 May 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.

On behalf of the DoubleTree by Hilton Columbus, we thank you for allowing us the opportunity to accommodate you.

We could not have been more excited to read your review. It is truly our goal each and every day to meet and exceed your expectations.

Again, thank you for choosing DoubleTree by Hilton Columbus as your home away from home in Columbus. We certainly look forward to having you stay with us in the future!

Charis Butts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United States
1 review
Reviewed 2 May 2013

Would DEFINITELY stay again and recommend! We were out-of-town guests at a wedding. The hotel was conveniently located to the church, reception, and shopping. The room was emaculate, the bed was so comfortable, and I slept like a baby despite being 2 days post-rotator cuff surgery. Wish we could have stayed longer!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, General Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 14 May 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.

On behalf of the DoubleTree by Hilton Columbus, we thank you for allowing us the opportunity to accommodate you.

We could not have been more excited to read your review. It is truly our goal each and every day to meet and exceed your expectations.

Again, thank you for choosing DoubleTree by Hilton Columbus as your home away from home in Columbus. We certainly look forward to having you stay with us in the future!

Charis Butts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Homewood, Illinois
1 review
Reviewed 1 May 2013

Fabulous! Hotel staff was very professional, friendly and cared about our stay. Room was beautiful and hotel landscaping was awesome. Pool is great. Lobby is gorgeous! Finally, a Houlihan's restaurant is on site and the food/service was awesome. We booked the Soldier's package, and received a $25.00 gift card for the restaurant....to use at either breakfast, lunch or dinner! Area also has lots of shopping and great dining!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank karen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, General Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 14 May 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.

On behalf of the DoubleTree by Hilton Columbus, we thank you for allowing us the opportunity to accommodate you.

We could not have been more excited to read your review. It is truly our goal each and every day to meet and exceed your expectations.

Again, thank you for choosing DoubleTree by Hilton Columbus as your home away from home in Columbus. We certainly look forward to having you stay with us in the future!

Charis Butts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gilbert, United States
1 review
Reviewed 1 May 2013

Personally, I have had so many great experiences at this hotel and I find it so upsetting that these last two times I have had issues. I used to be in the Hotel business; and I know that after a while we at the front desk would get to know our customers. Funny how the wait staff at the Hotel know us by now; but the Hotel staff does not?

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, General Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 14 May 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.

On behalf of the DoubleTree by Hilton Columbus, we thank you for allowing us the opportunity to accommodate you.

We could not have been more excited to read your review. It is truly our goal each and every day to meet and exceed your expectations.

Again, thank you for choosing DoubleTree by Hilton Columbus as your home away from home in Columbus. We certainly look forward to having you stay with us in the future!

Charis Butts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 April 2013

Compared to other hotels in this area, the Double Tree is a gem. It is located very conveniently near Peach Tree mall, the airport, and Fort Benning. It seemed safe day or night. There are a few restaurants within easy walking distance. The lobby is nicely furnished and clean. There is a Houlihan's restaurant in the hotel and they were very busy with some kids going to prom and a wedding party. The hotel desk staff was great (offered extra cookies to my kids and sped us through the process). Our room was well furnished and basically clean. The bathroom air vent was full of dust, the floor in front of the toilet was "soiled", there was stuff along the edges of the bed, and several areas needed dusting. If we were there for more than 12 hours I would have had them re-clean it. Overall, clean but not spotless. The beds were of average comfort for most hotels but not on par with better Marriotts or Hyatts. The pillows were sub par and did not provide support nor would they stay fluffed (I'm picky about pillows due to neck issues). We went to use the pool and the access door took us right through the hotel smoking area (with the pool towels kept in the same area). The area was not kept clean and wreaked of tobacco smoke. It was disgustingly dirty. There had obviously been some partying the night before as there was trash around the pool. The pool is not heated (no problem in the summer months but a bit cool in the spring). The Houlihan's was awesome for breakfast. The waitress and the manager were great and the food was top notch. Overall I gave the location a "Very Good" rating mostly due to the service but they have some work to do in cleanliness of rooms and they must do some thinking about the needs of smokers vs non-smokers.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DevilWdtGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, General Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 10 May 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.

On behalf of the DoubleTree by Hilton Columbus, we thank you for allowing us the opportunity to accommodate you.

We could not have been more excited to read your review. It is truly our goal each and every day to meet and exceed your expectations.

Again, thank you for choosing DoubleTree by Hilton Columbus as your home away from home in Columbus. We certainly look forward to having you stay with us in the future!

Charis Butts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsbluff, United States
1 review
Reviewed 25 April 2013

We loved staying here. The beds are awesome, the rooms are clean and the staff are friendly. We received warm free cookies on arrival which were very welcome after a grueling day of travel. We stayed here the last time we were visiting and we experienced the same hospitality.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, General Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 10 May 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor.

On behalf of the DoubleTree by Hilton Columbus, we thank you for allowing us the opportunity to accommodate you.

We could not have been more excited to read your review. It is truly our goal each and every day to meet and exceed your expectations.

Again, thank you for choosing DoubleTree by Hilton Columbus as your home away from home in Columbus. We certainly look forward to having you stay with us in the future!

Charis Butts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Columbus

Property: DoubleTree by Hilton Hotel Columbus
Address: 5351 Sidney Simons Blvd, Columbus, GA 31904-9073
Phone Number:
Region: United States > Georgia > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Columbus
#7 Business Hotel in Columbus
#11 Family Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Columbus 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover a Georgia home on the road at DoubleTree by Hilton Hotel Columbus, where there is always a warm welcome and a fresh warm DoubleTree cookie on arrival. Just off I-185, this Columbus, GA hotel is eight miles from Fort Benning and 90 minutes from Hartsfield-Jackson Atlanta (ATL) International Airport. The "Fountain City" makes an elegant host for business and leisure travel. Play the fairways at over a dozen golf courses in the Columbus, GA area. Enjoy the comforts of home in a DoubleTree by Hilton Hotel Columbus guest room. Watch the 37-inch HDTV from the calm of your bed, or use complimentary internet access and remote printing to stay connected. Accessible rooms are thoughtfully designed to ensure comfort. Savor Georgia specialties and American cuisine at Houlihan's Restaurant, open for breakfast, lunch and dinner. Everything from Houlihan's kitchen is created from scratch and made to order. Let our friendly team help plan successful meetings and events in our Columbus hotel, with wedding venue and meeting space options to suit your needs. Choose from four meeting areas able to accommodate intimate meetings and grand celebrations alike, creating an unforgettable event in our Columbus, GA hotel. ... more   less 
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Also Known As:
Sheraton Columbus
Four Points Columbus

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