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“Below Average Hotel - Do Not Recommend”

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DoubleTree by Hilton Hotel Columbus
Ranked #8 of 46 Hotels in Columbus
Certificate of Excellence
Portales, New Mexico
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Below Average Hotel - Do Not Recommend”
Reviewed 5 June 2014

Stayed in room 516 of this hotel for 2 weeks on business. The room was clean, with no traces of past guests, with older furniture, a blackout curtain that was an inch too short and didn't completely block out the light, and old yellow light bulbs in the entryway.
The bath/shower was unacceptable. They had placed a stick-on bath mat on the bath floor which had started coming up and trapping water in the tub while I showered. To remedy this I decided to just take it out, at which point I discovered why they had put it there in the first place...the tub floor was completely rusted and corroded. Instead of doing the right thing and replacing the shower/tub unit, the hotel staff just placed the $4 mat on there, I believe with the hopes that guests would never see the tub floor. That action is akin to placing a mattress cover over urine stains on a mattress, hoping a guests never sees it...completely unacceptable.

The hotel restaurant was overpriced, with the wait staff I encountered, not being personable and quite arrogant. I ordered something from there the first night I stayed at the hotel and it was supposed to come with asparagus but they gave me green beans instead, which is not close to being the same thing. I informed my waitress, who worked behind the bar, and she proceeded to tell me that it was supposed to come with green beans, and became argumentative with me, until I actually showed her the menu from the restaurant she worked in. She never apologized, just went to the kitchen and told them to get some asparagus out....needless, to say, I didn't wait around and did not pay for that meal.

This hotel needs a lot of work. Furnishings need to be updated, old bathroom fixtures need to be replaced, and the staff needs to receive detailed training regarding how guests should be treated when they visit. There are plenty of hotels out there....if a guest is treated like just a number, he or she will go somewhere else. I do not recommend this hotel and not will I return as a guest. This is by far the worst Hilton property I've ever stayed at.

  • Stayed February 2014, travelled on business
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Helpful?
2 Thank kennyonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGDTGM, Guest Relations Manager at DoubleTree by Hilton Hotel Columbus, responded to this review, 9 June 2014
Thank you for taking your time and filling out the Tripadvisor Review. Your feedback is so important to us and helps us address issues our guests have. We care about your entire stay experience and I will bring your issues to our Team. Your unsatisfactory areas that you had mentioned with will be addressed. We will make it right and the room will be checked and just know, we appreciate you staying with us and want you to return for a visit with us.

Sincerely,
Barbara Fuller
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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719 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Dallas, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 4 June 2014

I have stayed at this hotel a number of times before. Very clean and comfortable bed and pillows. Always look forward to the warm cookies to settle you into the evening after a long travel. I have stayed with friends as well and we all love the hotel.

  • Stayed June 2014, travelled with family
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    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gloria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesvill, United States
1 review
Reviewed 1 June 2014

Hotel is very nice, clean, conveniently located. I have only experienced a problem with the internet service company for that particular hotel, very substandard!!!! Other than that it was a pleasant stay. Personnel is kind and professional. The design is modern and essential. the pool looks nice. the parking is easy and abundant. The location was very good for me because located right at the access ramp of the interstate. there are plenty of eateries of any kind around it, including a nice restaurant attached to the hotel.

  • Stayed May 2014, travelled on business
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lorenzo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Level Contributor
6 reviews
5 hotel reviews
Reviewed 30 May 2014

We stayed here for a soccer tournament and so, it seems, did most of the teams in the state of Georgia! The staff members everywhere in the hotel were terrific and did everything they could to make our stay comfortable. The number of guests, though, overwhelmed them. Check-in was lengthy, many rooms weren't ready by 4:00 in the afternoon, the breakfast buffet was messy, low on most food, dirty dishes on the serving line. The pool was great, the workout room terrific, laundry facility good, and GREAT cookies! Expensive for a negotiated team rate over Memorial Day weekend.

  • Stayed May 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank GeorgiaMom4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 May 2014

Rooms are well furnished and clean. Pool was small but nice. Restaurant was mid range with a nice buffet and good outdoor seating (if it is not too hot in Columbus). Nothing special about the location other than it is just off the interstate.

Room Tip: Away from the Ice machine
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  • Stayed May 2014, travelled solo
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Helpful?
Thank 504ericd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
303 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 29 May 2014

The hotel was a standard Doubletree. They were fully booked Memorial Day weekend, hence they did not honor the Hilton Honors early check in. The front desk was a little over whelmed and stressed at check in, but after the initial hassle, the stay was fine.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt Vernon, United States
1 review
Reviewed 28 May 2014

Clean room, great beds, great service , easy check in, and check out, beds were made each day with fresh towels and supplies left in place when we returned overall it was a very nice stay and we would stay there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Zachary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Columbus

Property: DoubleTree by Hilton Hotel Columbus
Address: 5351 Sidney Simons Blvd, Columbus, GA 31904-9073
Phone Number:
Region: United States > Georgia > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Columbus
#7 Business Hotel in Columbus
#11 Family Hotel in Columbus
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Columbus 3*
Number of rooms: 176
Official Description (provided by the hotel):
Discover a Georgia home on the road at DoubleTree by Hilton Hotel Columbus, where there is always a warm welcome and a fresh warm DoubleTree cookie on arrival. Just off I-185, this Columbus, GA hotel is eight miles from Fort Benning and 90 minutes from Hartsfield-Jackson Atlanta (ATL) International Airport. The "Fountain City" makes an elegant host for business and leisure travel. Play the fairways at over a dozen golf courses in the Columbus, GA area. Enjoy the comforts of home in a DoubleTree by Hilton Hotel Columbus guest room. Watch the 37-inch HDTV from the calm of your bed, or use complimentary internet access and remote printing to stay connected. Accessible rooms are thoughtfully designed to ensure comfort. Savor Georgia specialties and American cuisine at Houlihan's Restaurant, open for breakfast, lunch and dinner. Everything from Houlihan's kitchen is created from scratch and made to order. Let our friendly team help plan successful meetings and events in our Columbus hotel, with wedding venue and meeting space options to suit your needs. Choose from four meeting areas able to accommodate intimate meetings and grand celebrations alike, creating an unforgettable event in our Columbus, GA hotel. ... more   less 
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Also Known As:
Sheraton Columbus
Four Points Columbus

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