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“Looks are deceiving drive by do not stop.”
Review of Comfort Suites

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Comfort Suites
Ranked #17 of 46 Hotels in Columbus
Certificate of Excellence
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Looks are deceiving drive by do not stop.”
Reviewed 12 August 2013

We enjoyed our service until my husband got ate up by bugs and the owner of the hotel was not willing to help take care of the problem we even showed night desk clerk the bug that my husband found on him around 2 in the morning we had to wait in lobby until 7:10 in morning before manager answered phone. Then we had to make a ten hour drive home on three hours of sleep. We were there to celebrate my son graduating boot camp. It turned out to be a nightmare. We even took pictures of the bugs but owner acted like we made it up.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynndunca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, General Manager at Comfort Suites, responded to this review, 21 August 2013
Dan Dunsan stay at our hotel on Aug 8th, 2013. With there stay they said there were bugs in the room, they calle the Columbus Health Department. Jason Long and Trina check our hotel and found no bugs in the hotel rooms. We've recieved the report from the Columbus Health Department and says there are no bugs in our hotel.

General Manager
Andy Desai
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139 reviews from our community

Traveller rating
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    36
    11
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    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Saint Augustine, Florida
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 July 2013

Except for finding a washcloth hanging in the shower, the room looked clean. The mattress on the king sized bed was awful, needed replaced. No support, we rolled to the middle.
The room was quiet. The breakfast was as good as most hotel breakfast. The staff seemed nice, only talked to them on check in and check out.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanc991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara B, Director of Sales at Comfort Suites, responded to this review, 24 January 2014
We want to thank you for staying at Comfort Suites and sincerely apologize for your discomfort. Upon closer inspection, we realized that an abnormal situation occurred with the bed frame and it was immediately replaced. Or staff strives to give each guest the best experience possible and will use your comments to further that objective.
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Gainesville, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 May 2013

It was a nice, calm and relaxing place to stay. Good service and great value.. It was also near by some great restaurants, the Peachtree mall, and Ft. Benning (which we visited quite a bit). Won't regret by giving this hotel a shot!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JoeJohnson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, General Manager at Comfort Suites, responded to this review, 5 June 2013
Thank you for taking the time to complete a survey. I will share your comments with the Hotel team members. We are always looking for ways to improve the Guest Experience at the Comfort Suites. I look forward to your next stay at the Hotel.
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Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 May 2013

I learned the hard way not all Comfort Suites are created equal. This is an old hotel rebranded as a Comfort Suites. The location is awful, the expressway on one side and a Tattoo Parlor on the other. I have seen better furniture on the side of the road on garbage day. Breakfast was gross, even the yogurt was frozen and not edible. Save your self a sleepless night and stay elsewhere.

Room Tip: Stay in a different hotel.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, General Manager at Comfort Suites, responded to this review, 5 June 2013
Thank you for staying at the Comfort Suites. I have shared your comments with the Hotel staff. I met with the Breakfast Attendant to ensure all breakfast items are fresh and displayed nicely. The hotel is located in an uppscale residental neighborhood within easy access to I-185. The Tattoo Store is in a small business park. Tattoos are very popular with today's generation. From Sports professionals to teachers to policemen to bank executives, all enjoy tattoos. Thank you again for your comments. We are always looking for ways to improve our guest's experience at the Comfort Suites.
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Nashville, Tennessee
2 reviews
Reviewed 4 February 2013

1st night stayed on 4th floor extremely noisey from A/C and interstate noise.
Moved to first floor the 2nd night and found urine on the toilet seat, dust on all furniture, light burned out over the bath sink and the "double" beds were small and uncomfortable. A disgusting smell from outside our door that smelled like 20 year old sweaty stinky shoes; we think the smell was coming from the ice machine drain just outside our door.

Room Tip: I'd check out the double tree across the street.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara B, Director of Sales at Comfort Suites, responded to this review, 24 January 2014
Thank you for taking time to comment. This is not normal for the hotel and we sincerely apologize for not meeting your expectations. We would like for you to visit us again if you are in the area so that we can provide you with the great service for which we are known.
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tallahassee,fl
Level 6 Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
Reviewed 31 January 2013

Holes in around the shower head, slime crawling up the shower walls, filthy doors in need of paint, next to a tattoo parlor, smoke detector chirping all night. At this hotel the word "suite" means a small old microwave and a broken little refrig. I think the other reviewers must have been at a different hotel or perhaps they have different rooms but I would not chance it. I made the reservations through Hotels.com and neither they nor the hotel itself would return my money. When I complained the person at the front desk just shrugged.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank szamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara B, Director of Sales at Comfort Suites, responded to this review, 24 January 2014
We appreciate your comments and will use the information you have provided to train employees and enhance our Guest experience. We want to thank you for staying with us.
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Canton, Georgia
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 December 2012

Stayed at the Comfort Suites for the first time while working in Columbus. Was very satisfied with everything there. The staff was friendly and helpful. The room was clean. Wifi was as good as any hotel. Will stay there again when in town.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ghosthiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, Front Office Manager at Comfort Suites, responded to this review, 6 May 2014
Thank you for taking the time the fill out a review we appreciate your kind words and will pass them on the our staff along with your suggestion. We are looking forward to seeing you on your next visit to Columbus.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 5236 Armour Rd, Columbus, GA 31904-5097
Phone Number:
Region: United States > Georgia > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Columbus
#19 Family Hotel in Columbus
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Hotel Columbus
Comfort Suites Columbus
Columbus Comfort Suites

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