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“True Southern Hospitality”

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Country Inn & Suites By Carlson, Commerce, GA
Ranked #8 of 15 Hotels in Commerce
Reviewed 30 July 2013

We were in Commerce for the Peachtree Promenade and stayed at HI Express. Very convenient to the dance and outlet mall. Jodi and staff of hotel were outstanding. Breakfast was good and the crew were all smiling and offered to help anyway they could. King room was huge and comfortable. Look forward to returning.

  • Stayed: July 2013, travelled with friends
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Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynnCommerce, General Manager at Country Inn & Suites By Carlson, Commerce, GA, responded to this reviewResponded 19 February 2014

Thanks Bill C!
I know this comes a little late from when you wrote your review, however, I definitely want you to know we appreciate your comment and feedback about our property! We want to keep guests like yourself smiling! We look forward in seeing you again this 2014 year!- Jodi- General Manager

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68 - 74 of 102 reviews

Reviewed 30 July 2013

Staff was nice at check-in, but no recognition of being part of IHG reward program. Hotel could definitely use a face-lift; bathroom seemed updated, but carpet looked worn and glass doors separating hallways were "interesting." Noticeable cracks in bathroom. Electrical outlets were lacking in room, and one of them in our room was broken. Refrigerator in room was set such that the water we put in it was frozen by morning. Towel had a stain on it, so I put it on the floor to be replaced for the next day; however, it was rolled back up and placed back on the shelf because it had the same stain on it. Breakfast choices were very average. Parking on one side of the hotel is on a very steep hill, and on the back side where it is flat, there was a RV trailer permanently parked taking up several parking spaces. Access to main road is difficult because of hotel's location. Card key was de-activated before check-out time on our last day so we had to get it re-activated to get into the room to pack our bags. With several other choices in Commerce, would choose another hotel for our next stay there.

  • Stayed: July 2013, travelled as a couple
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1  Thank rgodreigns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Commerce, GA, responded to this reviewResponded 14 August 2013

Dear rgodreigns,

Thank you for being an IHG Rewards Club member and for leaving us a feedback. Please accept our deepest apologies for the issues you had encountered over the condition of the hotel. Rest assured that your comments will be looked into and take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know. We hope that you will give us another opportunity to pamper you and provide you with exceptional service.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed 20 May 2013

We had some discrepancies in rates, once we made reservations. However, they were willing to compromise. The staff members were all very nice and helpful. Our room was a 2 queen bed version and was more like a suite! Roomy, clean and very nice. We had our 9 year old grandson with us and we all had plenty of room! The only problem was the wifi was down but they altered our bill and made us very happy. Comfortable bed. My hubby and grandson were, however, VERY disappointed in the freshness of some of the items on the breakfast bar.

Room Tip: We were very pleased with the size of the 2 queen bedroom!
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  • Stayed: May 2013, travelled with family
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1  Thank JasperCharly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2013

Hotel is very close to outlets. Close to highway. Our room was clean. Front desk employee was a joy very nice. She took great care of us. We would stay here again. Great price good value. Good size room.

  • Stayed: March 2013, travelled with family
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3  Thank Irving_TexasAnneB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

We made a no reservations, "I'm tired of driving, let's stop here" visit to this hotel. Easy off of the Interstate, calm patient staff, very helpful. Found me a convenient room near outside access so that we didn't have to troop through the lobby. Several varied resturants nearby, and hot "complimentary" breakfast. All is good.

Room Tip: Ask for what you want.
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  • Stayed: December 2012, travelled with family
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3  Thank burdfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2013

Located minutes from the outlets, clean, good hot breakfast and complimentary, no problems while there, were able to provide a crib for the baby upon request, the staff was great. We had a total of 3 rooms and didn't have any problems with any of the guests that were with us, for the value it's definitely a good deal

  • Stayed: December 2012
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2  Thank Alreadygone318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2012

First we went to the exercise room and all three machines did not work. Then we noticed a sign on the vending machine that it was out of order. In the room, the A/C fan did not work. It was too cold for the air conditioner and we did not need the heater. We could not open the window due to our allergies. Needless to say we were awake all night. There was no air moving in the whole room. Then, we saw the ice machine with a sign on it "out of order".

There was one computer for guests and the desk clerk was on it when we went to use it.
The room itself was fine.

  • Stayed: December 2012, travelled as a couple
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Thank rickyace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Commerce, GA, responded to this reviewResponded 9 January 2013

Dear rickyace,

Thank you for leaving a review of our property. I am glad to know that you found our location to be suitable for your needs. I am sorry that your stay was negatively affected by the issues you experienced with the amenities malfunctioning. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

Once again, thank you for your feedback.

Best Regards,

Pam G.
Case Manager
IHGCare

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Additional Information about Country Inn & Suites By Carlson, Commerce, GA

Address: 30539 Highway 441 S, Commerce, GA 30529-6366 (Formerly Holiday Inn Express Hotel & Suites Commerce-Tanger Outlets)
Phone Number:
Region: United States > Georgia > Commerce
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Commerce
Price Range: £64 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Commerce, GA 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The new Country Inn & Suites Commerce, Georgia is located immediately off Interstate 85 at Exit 149. This beautiful property is located within walking distance of the Tanger Outlets and several area restaurants. Minutes away from the Atlanta Dragway, and a short drive to Athens, home of the UGA Bulldogs. The Country Inn & Suites offers 62 guestrooms which include both standard and suite style rooms. Upgraded Jacuzzi suites are also available. In room amenities include refrigerators, microwaves, hairdryers, and free high speed internet. A complimentary deluxe breakfast is served daily. The hotel also boasts of an onsite fitness center, indoor pool, and a 24 hour business center. Nearby local attractions consist of the Tanger Outlets, the Craven Pottery, University of Georgia at Athens, Atlanta Dragway, Lake Lanier, Atlanta Falcons, and Braves Baseball. The new Country Inn & Suites is the perfect overnight choice when visiting the Commerce, GA. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Commerce-Tanger Outlets
Holiday Inn Commerce
Commerce Holiday Inn

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