My family and I traveled to Conyers ga from Chicago IL at the end of June, 2014. We booked a room at the above listed Laquinta Inn. I called and notified the Hotel that we were going to be late checking in. I got a confirmation that our room would be available for us once we got their. Several accidents and construction delays turned our 11 hour trip into a 16 hour one. We arrived at the hotel at approximately 2am. After parking in front, and going in to check in, I was advised that our room had been canceled, and the hotel was now booked to capacity. I was travelling 3 month old baby, and 5 year old son, who were all very tired, restless, and ready to be tucked into the comfort of a bed.
The woman at the front desk apoligized for the inconvenience, stated that it was "unacceptable", and stated that her manager would be informed when she got in that morning, and would be giving me a call to rectify this wrong.
I NEVER RECEIVED THIS CALL...More
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