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“Disappointed... Not your typical HIE!”

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Holiday Inn Express Dahlonega
Ranked #5 of 8 Hotels in Dahlonega
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointed... Not your typical HIE!”
Reviewed 7 August 2014

Check-in was quick and easy. This was a last-minute booking so perhaps the jacuzzi suite was the only thing remaining. The room did not have a flat screen tv, but instead an old style in a heavy armoire that faced neither the bed or the couch in the adjoining suite. There was no in-room coffee maker, and after asking 3 people one very nice staffer brought me one - but no coffee, creamer, cup, etc. I asked him to have housekeeping leave it later as I was on a right schedule to leave. That evening there were still no coffee items, so I asked for them at the front desk. I was given one packet of coffee and when I asked about sugar and creamer I was told "they're all over there" and pointed toward the breakfast area. Day three, still no coffee or accoutrements. Same thing on day four and five. Employees smoked while standing outside of pool area. Guests were allowed to smoke inside pool area. There was a strange brown stain under the sink in the bathroom that changed daily but never quite got cleaned up. The air conditioner is push-button, not digital, so there's little to adjust. The doors to the linen closet/laundry room were generally always open and appeared to be floor to ceiling with dirty linens piled in the floors. The mini fridge froze everything I put in it. However, the rest of the room was clean, the bed was comfortable and I had an abundance of pillows. It's a very large, spacious room and the proximity to downtown is fantastic. I understand there are some updates occurring and the dated decor was not a major concern. Even though the breakfast doesn't start until 6:30, the lobby coffee was always ready by 5:45 or 6, so that helped since there was no in-room coffee. In my experience there was one five-star employee who tried his best and a few that tried to do as little as possible. I would give it one more chance.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tragicdeathpickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug P, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, 16 August 2014
Dear Tragicdeathpickles,

Thank you for choosing our hotel for your recent trip to Dahlonega. We do sincerely apologize for any and all problems that you encountered during you stay. It is our goal to treat all of our guest like royalty, and we sorry hear that we did not live up to that expectation. You'll be happy to hear that we are currently installing new furniture in all of our guest rooms to better accommodate our guest. This will address the issue of the TV and cabinets in the suites. Cleanliness is also a major concern for our hotel. We do apologize that there was a stain in the bathroom floor. We hope that you will consider our hotel for any future stays in Dahlonega. We promise a better experience for you and any guest.

Doug Pittman
Holiday Inn Express
Dahlonega, GA
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Charleston, West Virginia
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014 via mobile

Last year at STS Marketing College. This hotel was a God send over the past three years. Great location and awesome front desk staffing. When I come back to visit, this is where I will stay. The town is beautiful. If you love to shop, outlet mall is approx. 30 minutes away.

Stayed August 2014, travelled on business
Helpful?
Thank Rekko P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug P, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, 16 August 2014
Dear Rekko P,

We sincerely appreciate your business year after year during Marketing College. We are very thankful for your kind words about our hotel and staff! We hope that you continue to choose our hotel during any future trips to Dahlonega.

Doug Pittman
Holiday Inn Express
Dahlonega, GA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscle Shoals, Alabama
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 July 2014

Stayed here on a trip to tour University of North Georgia. It is located minutes from the college and is very convenient. This hotel is not as modern as typical HI express hotels. But it was clean. Also the desk clerk doubles as the breakfast attendant and therefore he could not keep up with the demand of either job.

My biggest concern is that there are at least seven roads named Chestatee in the area. Our GPS took us to a dark empty lot 20 minutes away from the hotel and the attendant had a hard time helping us. The correct road is Chestatee St. This should have been clearly stated on the hotel's website.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank SouthernGirlFromAla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug P, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, 30 July 2014
Dear SouthernGirlFromAla,

Thank you for taking the time to leave this review about our hotel. We do appreciate your kind words about our cleanliness. There are quite a few streets named Chestatee in our area. Our hotel is located at 835 South Chestatee Street. It easy sometimes to miss the S for south as we mostly list our address as 835 S Chestatee Street. We do hope that in the future you will consider staying with us again. We promise an even better stay!

Doug Pittman
Holiday Inn Express
Dahlonega, GA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumming, Georgia
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 July 2014

This property must have been another low budget hotel before taking on the HI Express name. The rooms and common areas do not represent the fresh, bright feel of most HI Express properties that I have stayed at. The room furnishings looked like leftovers from the 80's. Dark wood in a queen Anne style. Uncomfortable chairs, small TV with limited channels.

In their defense there was a sign posted in the lobby that renovations were underway.

Breakfast was good. I love the Cinnamon buns, Thank goodness they didn't mess that up.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug P, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, 30 July 2014
Jay W.,

First of all thank you for taking the time to leave this review about our hotel. We do apologize that we were not able to provide you with the "modern appearance" of newer Holiday Inn Expresses. I would like to assure you, however, that we will have all of the new modern amenities at the completion of our remodel. We do appreciate your kind words about our breakfast bar. We invite you to stay with us again in the future. We look forward to treating you to an even better experience than before.

Sincerely,

Doug Pittman
Holiday Inn Express
Dahlonega, GA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dahlonega hotels

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 July 2014 via mobile

My family just got back from Dahlonega Ga. The hotel was nice and the room was clean. The pool is in the back of the hotel which gave some privacy. The only complaint I have is breakfast in the morning. They did not have any yogurt and it seemed the food had run out before I got there.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunshine0024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug P, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, 19 July 2014
Dear sunshine0024,

Thank you for taking the time to leave this review about our hotel. We thank you for the kind words about our rooms and or commitment to cleanliness. We do apologize that you found the breakfast to be sub par. As I'm sure you know, our breakfast hours are between 6:30 AM and 9:30 AM. Perhaps the mornings you visited were busy, or near the end of breakfast time. At any rate, we want to assure that we have taken your comment to heart, and have increased our efforts at our breakfast bar to ensure that all guest receive a great quality meal each morning.

Again, thank you for taking time to leave us this vital feedback!

Sincerely,

Doug Pittman
Holiday Inn Express
Dahlonega, GA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
187 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 28 June 2014

Nice hotel for the price. Clean rooms but overall needs some updating. I didn't get the "warm & friendly" greeting I'm used to - but if you make an effort, they are nice folks! The challenge for the business traveler is the lack of a desk and no easily accessible outlets! In 2014 we need LOTS of plug ins for the electronics! I give Kudos on a really nice FREE breakfast. They offer more hot options than other 'continental-only' places! Nice view of the mountains.

Room Tip: Ask for a room with a view on the front of the hotel
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottOnRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug P, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, 30 June 2014
Dear ScottOnRiver,

Thank you for taking the time to leave this review of our hotel. We are thankful that you found your stay with us worthy of four stars. You'll be happy to hear that we have modern furiture (including desk and lamps with multiple plugs for media devices) on the way. We will be updating to the new "modern" style seen in the newest of Holiday Inns. We are glad that you found the breakfast to be great. We do apologize that your initial greeting was not "warm and friendly". We do strive to create and warm and inviting atmosphere for all of our guest. We appreciate you choosing the stay with us!

Doug Pittman
Social Media Champion
Holiday Inn Express
Dahlonega, GA
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Senoia, Georgia, United States
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 June 2014

The Holiday Inn Express in Dahlonega is close to downtown as well as the college. The price is average and the customer service is great. However do not expect modern accomodations. The furniture in the rooms, eventhough clean, are definately from the 80's.

I will stay there again, simply because of location, price and of course the free morning breakfast.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy A E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug P, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, 30 June 2014
Dear Amy A E,

Thank you for taking the time to leave this review of our hotel. We are glad the you found our customer service to be great and the property to be clean. I do apologize that the furniture in the rooms has not been upgraded to the new "modern" style of the newest Holiday Inn Express's, but you will be happy to hear that our furniture will be upgraded soon. I hope that you plan to stay with us again in the future so you can see the changes we are making.

Doug Pittman
Social Media Champion
Holiday Inn Express
Dahlonega, GA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Dahlonega

Property: Holiday Inn Express Dahlonega
Address: 835 S Chestatee St, Dahlonega, GA 30533-1610
Phone Number:
Region: United States > Georgia > Dahlonega
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Dahlonega
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Dahlonega 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to Dahlonega, home to the first major gold rush in the US. The Holiday Inn Express Dahlonega hotel is a luxurious three-story hotel only one mile from downtown Dahlonega and located in the heart of the Southern Appalachian Mountains with excellent mountain views and rapid access to mountain attractions. Hotel features include complimentary hot breakfast and free local phone calls. Please note that no roll-away beds are allowed in any of our rooms. Visit Dahlonega, GA and Stay Smart at the Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express Dahlonega Hotel Dahlonega
Holiday Inn Dahlonega

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