Special request needs were not met. Hotel check in person, rude, told me I made reservations through Expedia, I did not , and because of that they could not help me. Went to Holiday Inn, Dalton,Ga. website, use phone number 1-866-460-7456, book by phone toll free, only number on website. Totally ruined my one night stay, because I needed inside connecting rooms with my elderly handicap mother. My reservations clearly states the special needs and reservation clerk spoke with Sara. Both people I spoke with at check in counter were rude and condescending, saying there was nothing they could do about it and they had no adjoining rooms. We where there with a baseball team, total of 15 families, guess what non of us will use your hotel again, your loss not mine. Expecting a huge discount on our one night stay because needs were not met, even though I explicitly explained what I needed and confirmed twice. The stress and inconvenience your inconsiderate employees caused was very traumatic to all of us.
- Official Description (provided by the hotel):
- Our spacious, stylish guest rooms and suites feature complimentary WiFi, and HDTV, microwave, and Keurig coffeemaker. Enjoy delicious American favorites at the Garden Grille & Bar or order a meal from room service for the ultimate convenience. Our Dalton, GA, hotel also features a modern fitness center and indoor pool with whirlpool to help you unwind after a busy day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Cancelon, Evoline ltd and getaroom.com so you can book your Hilton Garden Inn Dalton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.