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“False advertising is their game”

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Country Inn & Suites By Carlson, Dalton
Ranked #7 of 22 Hotels in Dalton
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“False advertising is their game”
Reviewed 11 August 2013 via mobile

I checked into the hotel on a Sunday, and I had a coupon that they placed on hotel coupons.com. It was for 79.00, the hotel looked like it was only about 25% full. I was told we do not accept these coupons on Sunday, I said it does not say that, she told me it buried in there somewhere in small print. Neither I or the desk clerk could find this small print. I felt if it was Monday, they would say its not good on Monday. With all of that being said, stay a way from this place, the rooms are old and run down, the tv had poor reception. I have stayed at the hoilday inn at this exit it is a much better buy

Stayed August 2013, travelled on business
Helpful?
Thank Donb1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike1226, General Manager at Country Inn & Suites By Carlson, Dalton, responded to this review, 13 August 2013
Thank you so much for posting your comments on Trip Advisor and I apologize for any confusion thier may have been regarding our coupon. There is a tab on the upper left of our coupon called (Special Walk in Rate) that reflects the days of the week the coupon is available, Monday thur Thursday. I want to thank you for bringing this to my attention and will use your experience to educate my staff so that this does not happen again. Again my sincere apologies and I hope you will consider visiting us again when your travels bring you back to the Dalton area......Sincerely Michelle
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2013 via mobile

One of the best experiences that I have had. Great and welcoming staff. They are willing to go the extra mile to make you happy. Pool was good size and not crowded. Breakfast had everything. Overall, a wonderful atmosphere and setting.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthols54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike1226, General Manager at Country Inn & Suites By Carlson, Dalton, responded to this review, 25 July 2013
Thank you for reviewing us on Trip Advisor. We want to thank you for staying with us are are pleased to hear that you enjoyed our breakfast,pool and other amenities we have to offer. Thank you for staying with us and we hope to see you again soon....Michelle
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2013

I have always been impressed with Country Inn and Suites but had a not so good experience at the last stop in Cordele Ga. The hotel is nestled into a hillside in between a real nice Red Lobster and another good looking hotel.
When we got there, we switched from 2 queens to a king with ease. Nothing better then having cookies waiting on you either. Front desk help was fantastic.
The room was cozy but very clean. No issues at all with the room. We spent two hours in the pool which was very warm and not crowded at all.
Breakfast was awesome! Everything you could ask for and more.
I left the place in a great mood and felt as though It was one of the nicest country inn and suites I have stayed at. I also left feeling as though their service staff really cared about providing you with the best service. Way to go!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthols54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike1226, General Manager at Country Inn & Suites By Carlson, Dalton, responded to this review, 28 August 2013
Thank you so much for reviewing us on Trip Advisor. We are thrilled that you enjoyed your stay and were able to take advantage of the wonderful amenities we have to offer. We appriciate your business and hope we will get to see you again when your back in the Dalton area.....Michelle
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2013

Arrived at 11pm with a reservation that was made at 6 pm, was told they didn't have my reservation, then found it, but room was still marked "dirty" in the system, had to wait with 4 exhausted kids while they checked room. Room smelled, and sheets on pull out sofa we're dirty!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ohiomom513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike1226, General Manager at Country Inn & Suites By Carlson, Dalton, responded to this review, 10 July 2013
We want to thank you for taking time to take our survey on Trip Advisor and am so sorry that you had a negative experience at our hotel. We appriciate you letting us know so that we can use your experience as a training tool to exceed guest expectations in the future. Thank you again and I hope you will come back when your travels bring you back to the Dalton area..... Michelle
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Lancaster, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2013

Visiting relatives in Chatsworth. We Found this hotel to be clean, comfortable, and quiet. Convenient to restaurants (Red Lobster close-by but had a secluded feeling with trees and landscaping), easy to find grocery store, etc. The staff was polite, friendly, courteous. We will stay there again, as well as other friends.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike1226, General Manager at Country Inn & Suites By Carlson, Dalton, responded to this review, 16 June 2013
Thank you so much for taking the time to fill out our survey on Trip Advisor. We are glad you enjoyed your stay with us and look forward to seeing you again when your in the Dalton area. Thanks.....Michelle
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chicago
Level Contributor
168 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 10 June 2013

We were doing the Florida trek home to chicago and this is right before the mountains. Dalton is a great stop and this was a clean comfortable location. Next door is a Red Lobster and down the street is all kinds of fast food locations and a Krogers (Starbucks in the Krogers for bonus points). They have a lot of channels on the TV the beds were comfy and the breakfast looked like the stadard fare I have seen at many of the CI & S's I have stayed at. It felt safe and secure and having done this trek more than a few times can I say some of these hotels/motels along here give the Bates a run for it's money. We even lost "blankey" and they are sending it back to us (oh please hurry). Our room was 228 and it was really clean the bathroom was so nice (maybe we had a newer refurbished room??) but if treking through this would be a choice that is high on my list!!!!!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nguyens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike1226, General Manager at Country Inn & Suites By Carlson, Dalton, responded to this review, 11 June 2013
Thank you so much for taking the time to complete our survey on Trip Advisor. We are so glad to hear that you enjoyed all of our hotels amenities and especially pleased you enjoyed our newly renovated guest rooms and bathrooms. We look forward to seeing you again when your family is back in the Dalton area. Thanks a million.....Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 June 2013 via mobile

I was searching for available reservations online when I noticed that only king bed rooms shows as available at this property. For whatever reason, many hotel chains appear to be outfitting more rooms with king beds, and the rooms with 2 queens seem to fill first. While I won't fault this particular property for availability, I decided to call the hotel to verify that, indeed, no queen rooms were available. My first attempt to call went unanswered after many rings. When I called again a few minutes later, my call was answered by someone at the property, and I asked for verification that no queen rooms were available. I was asked to hold a minute, I assumed because the front desk was tending to a guest. Instead, I was transferred to the Country Inn & Suites central reservation number, where I had the pleasure of talking with someone who was not at the property and could only give me the same information that was available to me on the Internet. This has not been the first time that I've called a property with a simple question specific to that property, and been transferred to a central call center, where I end up talking with someone who was not able to help. This seems like extraordinarily poor business practice, at least from the perspective of customer service. The customer service push should be toward the local property, not away from it, because there is no way that a centralized call center can serve the customer as well as a local individual, especially if the customer's question is location-specific. Needless to say, I didn't try calling a third time, and instead passed on this property in favor of a Marriott property. Rather than work with me to earn my business, this property apparently preferred that I take my business elsewhere.

Stayed June 2013, travelled with family
Helpful?
2 Thank JGoodish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mike1226, General Manager at Country Inn & Suites By Carlson, Dalton, responded to this review, 11 June 2013
Thank you for taking the time to fill out our survey. I am truly sorry about your experience on the phone and hope that you will reconsider staying with us in the future. Please feel free to contact me personally the next time you make a reservation, and I will do my best to put you in your specific room type provided its available. Thanks.....Michelle
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Additional Information about Country Inn & Suites By Carlson, Dalton

Property: Country Inn & Suites By Carlson, Dalton
Address: 903 W Bridge Rd, Dalton, GA 30720-3887
Phone Number:
Region: United States > Georgia > Dalton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 22 Hotels in Dalton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Dalton 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Country Inn Dalton
Dalton Country Inn

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