The hotel is nice and the staff is friendly, but beware when making a reservation because the room that you reserved may not be the room you will get. Guaranteed and confirmed means absolutely nothing if the previous guest decides to extend their stay, you are out of luck. I had been staying at this hotel regularly, but the last time, I was informed that the room that I reserved was not available because the gentleman who occupied the room the prior night, decided to extend his stay. Instead of moving the person who DID NOT have a reservation to another available room, their policy is to inconvenience the guest who had a reservation two weeks in advance. Needless to say that I will not return to a hotel that doesn't honor a guaranteed reservation.
To add insult to injury, I was charged full price for a below average room which I believe is possibly the worse room at that property (small room, windows didn't open, ragged towels, etc)
The staff was friendly and apologetic while the manager told me with an attitude that if it was me, I wouldn't want to move to another room. I replied to her that it happened to me before at another hotel (Candlewood Suites @ Augusta, GA) and since I DID NOT have a reservation when I decided to extend my stay, I gladly moved to the next available room as I understood and appreciated that their policy is to honor a confirmed and guaranteed reservation.
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- Also Known As:
- La Quinta Inn And Suites Dalton
- La Quinta Inn & Suites Dalton Hotel Dalton
- La Quinta Dalton
- Dalton La Quinta
- La Quinta Hotel Dalton