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Holiday Inn Express & Suites Dalton
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Reviews (215)
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134
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All reviewshi expressnewer hotelcoffee tablereading lightssitting areayogurtwould stay here againnice lobbywalk in showerthe young ladyparking lotthe breakfast areabiscuitsnice stayfront desk staffvery nice hotelcomfortable beds
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138 - 143 of 215 reviews
Reviewed 17 March 2014

My wife and I stayed here on a recent trip. The hotel is located in a very good area and is convenient to shopping and dining. The room was a very nice size, and I especially liked the updated electronic lock system. The breakfast included a variety of both hot and cold items.

  • Stayed: March 2014, travelled as a couple
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Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014 via mobile

This hotel was a VERY PLEASANT surprise. It is fairly new, with a large lobby. The room was perfect. The bed was comfortable. Everything was very clean. The check in clerk was great - friendly and helpful. We already booked a night for our return trip.

  • Stayed: March 2014
    • Value
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1  Thank BoomerLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

What a find this was. Easy access, right off I-75, reasonably priced, yet really elegant. Melisa was particularly helpful and welcomed us with a gift bag of snacks for being reward members. The lobby is airy and bright like a fine European hotel. The glass enclosed pool has a great view of the mountains. The room was luxurious with ultra-modern furnishings and a bathroom with granite countertop and waterfall faucet. Nice closet space and wonderfully comfortable beds and pillows. The breakfast was delicious and the express check out made it a breeze to be on our way again. Though we were just passing through we would recommend this hotel for a great vacation with the whole family.

  • Stayed: December 2013, travelled as a couple
    • Value
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3  Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013 via mobile

We called from the road outside of Nashville headed to Florida. Jasmine quickly made Our reservation and assured us our room would be waiting for us. Beautiful hotel and extremely nice rooms! Beds were comfortable and room spacious. Nicely Decorated. Bath and body works toiletries. A good hot free breakfast. Will definitely stay again when in the area. Highly recommended.

Stayed: December 2013
Thank mom2colbycate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

I was scheduled to stay here, but had to cancel at the last minute. Unfortunately, I was 30 minutes past cancellation time. I understand that a policy is a policy, but the staff was very curt, rude and not consoling. I also witnessed another customer with the same front desk attendant, and it was also an unpleasant interaction. Hotel staff, even when you cannot be flexible on policies, at least try and put yourselves in the shoes of the person trying to pay with a company credit card, trying to cancel a room, or whatever else it might be.

  • Stayed: November 2013, travelled on business
    • Service
1  Thank NazanYar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Dalton, responded to this reviewResponded 12 December 2013

Dear NazanYar,

Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the service you encountered and any inconvenience you may have experienced that did not live up to your expectations. Your feedback is very important to us as this continually helps us improve the guest services we offer to our guests. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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