I choose this restaurant after viewing a movie in the North Dekalb Mall theatre within the same building. I had eaten at the Dunwoody (Perimeter) Applebee's the night before and had excellent service. I could not have made a worse mistake. It took ten minutes before the person who bypassed us twice actually came to seat us. In her defense, you may have not been a hostess, but just a server who felt sorry for us standing at the hostess podium. We were seated adjacent people who had already ordered. Two servers visited the adjacent table, but neither person acknowledged our presence. After twenty minutes I asked my friend to move to the bar for faster service. Faster service at the bar was far from what we received. The bartender was horrible. He was slow with no personality. The place was almost empty, yet the handful of diners in his area had to get his attention for soda refills. He acknowledged us after more than ten minutes of sitting there, by saying I'll be with you. Well he sure took his time, and simply asked what we wanted to EAT. He never asked us if we wanted a drink of any type, which was odd being we were at the bar. He served up ribs cooler than room temperature, and I asked for a sweet tea when the food came. He never apologized for not asking if we wanted drinks, nor did he ask my guest if he wanted a drink. By the time I had eaten my cold food, I had still not be given a drink. I saw an employee in a red shirt come from the back to help a server with a transaction so I walked away to ask another server if she was management. I was told this lady was Kay, the on duty manager. After I saw her interaction with staff, and lack of interaction with any patrons, I decided I would call a higher level of management the next day. I cannot remember the last time I felt so unappreciated as a patron that I would not leave a 15% tip. I can honestly say this is the worst dining experience in my life. The worst part is, the bartender was not rude, he just seemed oblivious to what the dining experience of customer service should be about. I noticed a couple stand patiently at the door not to be seated, to which they then with no choice, came to the bar. I felt the need to warn them, but I just sighed and wished them luck.
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