We stopped by and reserved a room prior to eating at the Dillard House. While we were hesitant to stay in a Holiday Inn, we recently stayed in a Holiday Inn in Dothan, AL, and had a great experience. We were told there were two types of rooms available - regular ($99) and hot tub ($149). My wife and I chose the hot tub room, brought in our bags, and took a nap before dinner. The room, while it was marked "non-smoking" smelled as though it had been recently smoked in. We always use the in-room coffee makers, so I investigated the coffee situation and noticed that the bag of regular coffee we had been provided had been cut open and emptied. I assume the staff overlooked this when cleaning the room. The person at the front desk provided us more coffee, so that was not a biggie.
After visiting the Dillard House, we came back to the room and drew a bath. We didn't notice at first, but the after hopping in the hot tub, we found ourselves surrounded by a weird yellow foam. Freaked out, we got out of the tub and tried to call the front desk. Our phone was dead. After getting in the shower, my wife went down to the front desk and was told the phones had been struck by lightning several weeks before and some rooms hadn't been fixed yet. We were rather put off that we were not told this upfront, since neither of our cell phones had service in the mountains. The front desk told us the hotel was on well water and to run the hot tub for 5-6 minutes, and then fill it up to alleviate the foam issue. We said "okay" and agreed to try it in the morning. I should also note that the water in the shower had a very strong smell of rust.
The next morning I ran the water for a good 10 minutes before putting in the stopper. The pictures in this review can give you an idea of the color of the water. Needless to say, we did not get back in. I drained the tub, and you'll notice that the residue leftover. Completely disgusting. Also in the pictures, I noted the fire alarm dangling from the wall. Not a major issue (assuming it actually functioned) but still something minor that you would not expect to see.
I'm writing this review the day after we left the hotel. I called the corporate support number on the Holiday Inn website and shared this info with the rep. They offered a $60 check to compensate. My wife and I are not hotel snobs, and are really easy to please, but I felt this experience needed to be shared. The staff, the breakfast and the location were all great, but the minor and major items the staff overlooked during our stay really make me wonder what I didn't see.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Odigeo and Hotels.com so you can book your Gateway Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Dillard Hotel Dillard
- Holiday Inn Dillard