We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Above par for Holiday Inns”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Atlanta W (I-20) Douglasville
Ranked #3 of 12 Hotels in Douglasville
Certificate of Excellence
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Above par for Holiday Inns”
4 of 5 bubbles Reviewed 16 April 2013 via mobile

We stayed here the night before a 15 mile Iron Dash race. The rooms are clean however the hallways and elevator seemed to have a cigarette smoke smell. Might have just been me but it was very prominent. Easy in and out and courteous staff. Complimentary breakfast that to me was one of the best spreads. The employee who was stocking it and tending to it took great pride in his work and I admired his effort. Sausage gravy and biscuits, eggs, fruit, and other great items. Definite value for money.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gc04142014g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devan S, Manager at Holiday Inn Express Atlanta W (I-20) Douglasville, responded to this review, 11 June 2013
Dear Wisemanwhos,

Thank you for taking time to address your concerns from your most recent stay. I would agree that the smell of cigarette smoke most likely wasn't the best part of your relaxing visit. Because the hotel has a smoking level, it is standard practice for us to use a Ozone machine whenever smoke is thicker than normal. It is possible that a guest or two may have just come off the elevator who had recently been outside smoking. Anytime you are staying with us, please feel free to let us know immediately how we can make your stay more comfortable as we truly appreciate your business and want you to feel confident with sharing our hote information with others. Also thank you for the breakfast and staff compliments. We do work hard to maintain a courteous team. We look forward to seeing you in the near future.
Devan-Dir. of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

93 reviews from our community

Traveller rating
    41
    33
    10
    5
    4
See reviews for
35
20
6
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Pell City, Alabama
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 April 2013

If you try to reserve a room by calling the 855 number, you go straight to someone in India who doesn't have a clue. Call the hotel directly at 770-920-9228, you might even help get an American job back.

Room Tip: Talk to Shay
See more room tips
  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank debbywilks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena, Alabama
Level Contributor
144 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 bubbles Reviewed 25 February 2013

After a long drive we stopped at this property located near I-20 on the west side of Atlanta and have nothing but positive things to say. The room was clean, the staff was courteous, and the stay quiet. No safety concerns. I would certainly stay here again.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank civilengtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 24 January 2013

Our firm's staff regularly stay at this HIX property in Douglasville. I just wanted to take a moment to commend the hotel staff for their consistently excellent customer service. 'Shay,' in particular, has a super sense of humor and a wonderfully warm and receptive way about her that makes guests feel welcome. Since our crews tend to stay from one-to-two weeks at a time, having accommodating staff makes all the difference when you have to be away from home/family. Thanks for making our out-of-town stays a bit easier to bear!

  • Stayed January 2013, travelled on business
    • Service
Helpful?
3 Thank Ellie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartselle, Alabama
Level Contributor
161 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 3 December 2012

Great place to stay, close to many good eating places and a huge mall close also across from Cracker Barrel and Wal Mart. Very clean and rates are great and they treat you with many extras I have stayed at this place over 5 times and always very happy.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JEFSUSHAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 28 November 2012

This place is a trick the outside of the hotel is nice and clean. Even the lobby is nice and clean but once you get to the rooms..AWFUL!! Roach traps behind the furniture..and the furniture used is a understatement..looks like they got it from a Motel 6 auction. Don't waste your time at this Holiday Inn!! Holiday Inn should close this place until they do a full renovation on this place!!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingGirl200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed 20 November 2012 via mobile

In my frequent travels I normally enjoy Holiday Inn as a money saving yet excellence accommodations hotel of choice, so much so that I have stayed so many times in their hotels that I gained enough reward points to redeem a night. I choose to redeem my night at that this hotel while visiting a friend in Douglasville and boy was I not impressed. The hotel staff was very nice, hotel I can't say the same for the so called "executive king suite" they put me in. The room was very spacious which was the ONLY good thing I can say unfortunately. The furniture was out dated the couch in the suite had stains of some sort all over it to point I was so grossed out I refused to sit on it but the major issue that was just a deal breaker for this particular Holiday Inn was I walked into the restroom flip the switch and not one but several roaches scattered!!!! WHAT!! I have stayed at several Holiday Inns and NEVER experienced that before. The bathroom was not the cleanest and after seeing the additional guests staying in the room with me uninvited (roaches) I quickly checked myself out of this Holiday Inn HIGHLY UPSET that I WASTED MY POINTS on this roach motel. I will never return to this hotel and will not recommend anyone else to. If I wanted low quality, I would have chosen the Laquinta or Sleep Inn next door.

Stayed November 2012, travelled solo
Helpful?
1 Thank MsCovington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Douglasville hotels
0.1 mi away
La Quinta Inn & Suites Atlanta Douglasville
1.1 mi away
Hampton Inn Atlanta Douglasville
3.0 mi away
Comfort Inn
Comfort Inn
#4 of 12 in Douglasville
4.0 of 5 bubbles 99 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Sleep Inn Douglasville
Sleep Inn Douglasville
#6 of 12 in Douglasville
3.5 of 5 bubbles 43 reviews
2.8 mi away
Econo Lodge Inn & Suites
Econo Lodge Inn & Suites
#8 of 12 in Douglasville
3.5 of 5 bubbles 78 reviews
2.9 mi away
Quality Inn near Six Flags
Quality Inn near Six Flags
#7 of 12 in Douglasville
4.0 of 5 bubbles 32 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Atlanta W (I-20) Douglasville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Property: Holiday Inn Express Atlanta W (I-20) Douglasville
Address: 7101 Concourse Parkway, Douglasville, GA 30134
Phone Number:
Region: United States > Georgia > Douglasville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Douglasville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Atlanta West is minutes away from Atlanta, Six Flags Over Georgia, the Douglasville Convention Center, Arbor Place Mall and many more Atlanta attractions. Don't forget to rev up your engines because we are only 80 miles from Talladega Super Speedway! We also offer a manager's reception hosted by Texas Roadhouse every other Thursday night, so stop on by and enjoy. The Holiday Inn Express Atlanta West is conveniently located to I-20, with over 100 restaurants within a 2 mile radius, including Outback, Texas Roadhouse, Williamson's Bros. BBQ and Cracker Barrel. We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily- omelets w/cheese, sausage or bacon, biscuits and gravy. Our amenities include WiFi Internet access, microwaves and refrigerators in every room, fitness center, and outdoor pool (seasonal).Get out of your office and let us host your next meeting. Our spacious meeting room has seating for up to 50 people theatre style or 30 classroom style. Visit Douglasville, GA and Stay Smart at the Holiday Inn Express Atlanta West. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Booking.com, Hotels.com, IHG, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Atlanta W (I-20) Douglasville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing