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“Good Value but not super clean...”

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Best Western Gwinnett Center Hotel
Ranked #3 of 24 Hotels in Duluth
Certificate of Excellence
Raleigh, North Carolina
1 review
“Good Value but not super clean...”
Reviewed 14 October 2013

We stayed at this hotel around the Labor Day week. We booked 2 rooms. My parents' room was very clean, even the furniture was newer. Our room however, was older, smelt musty and not particularly clean, especially the bathroom area, it was not cleaned thoroughly. The worst thing was that I had a skin reaction after the trip, went to my doctor and she told me it was likely scabies that I got from staying at the hotel or using their towels (fortunately, I was the only one in our party that caught that). This is our second time staying at this hotel. THis is an older property that needs to be renovated and thoroughly cleaned again. I don't think we'll come back to the same hotel the next time we are back in Duluth.
The breakfast selections were very good for the value. The breakfast area was also kept very clean.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swasda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review, 17 October 2013
We are so sorry about your skin reaction. We would appreciate it if you would call the hotel at 770-935-7171 and let us know which room you were in so that we can STRIP that room from ceiling to floor, have it treated and make sure this does not happen again. Once again, we are so sorry for your skin reaction.
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335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
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English first
Western United States
Level 4 Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 September 2013

This is an older property, perhaps was a Sleep Inn originally, or maybe it is an original HIX. In any case, the public areas are pretty small and there is only one elevator. But there are nice, carpeted staircases at each end of the building.

The room itself seemed to be pretty standard for this chain. Comfortable bed, good shower head, clean, nice large desk. It was quiet and the neighborhood seemed safe even late at night. Overall this property was a great value for the rate I paid.

Stayed July 2013, travelled solo
Helpful?
Thank storewanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review, 18 September 2013
Dear Valued Guest,

Thank you for your review. We have always been a Holiday Inn Express, since our construction. We are so happy that you feel we were an excellent value.Indeed, we are in a great and safe location! Do come again!!
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HOWE
Level 6 Contributor
115 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 10 September 2013

Hotel was renovated, but it needs renovating again. It is not bad, but you could see traces of aging. We had LG AC working very well and it dd turn itself on and off automatically during the night, it was quiet too. In our friends room, it was much older unit... We got a room at the hotel front and I thought it will be noisy, it was not. However, the other side is absolutely quiet.
Breakfast area is small and tables are not pointed corner to corner so it is impossible to walk around. Breakfast is a typical very good HI Expres breakfast. Parking area is well lit and secure. Hotel is at the very good location. My bed was comfortable, a lot of hard and soft pillows for a good night sleep. Housekeeping did a good job.

Room Tip: Room in the back side are QUIET
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HoweDZZY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review, 11 September 2013
Dear guest,

I am glad overall that you liked our hotel. The hotel was built when the Olympics were here in the late nineties so there are newer hotels than ours but I feel you won't find one in our area with a more customer orientated staff than ours. But, yes, I am prejudiced! Do please come again.
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Vero Beach, Florida
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 September 2013

The receptionist was very friendly and recommended a few things for us so that was a plus. First thing we notice was the 1st floor hallway smelt old and musty. The room was old looking and the floor felt very wet/damp. The bathroom was outdated and definitely needs to be updated. The bed was very uncomfortable. I have stayed at many HIE's and this definitely is on the low end.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texasbud1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review, 11 September 2013
Dear VALUED guest,

I am so sorry you were not impressed with our hotel. We have learned from other reviews that the comfort of our beds is a subjective thing: one reviewer "slept like a log", another felt they were "too soft" and still another felt they were " hard as rocks". While we feel that our marble-counter, amenity-filled bathroom is up to date, I wanted to assure you that we are trying to locate the smell you were referring to on the first floor and when we find it, we will take care of it. We DO want our hotel to appear fresh.
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Orange Park, Florida
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 September 2013

The staff here is very helpful. The rooms are clean with a great H/C. Plenty of hot water for long showers and extra towels in room.
Breakfast was bacon, eggs (scrambled and hard boiled) pancakes, toast, English muffins, bagel and assorted pastry. Three types of juices, coffee, tea, milk, fresh fruit and yogurt for an all around full breakfast

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loeidth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review, 4 September 2013
Dear Valued Guest,

We are so pleased you liked our hotel. You mentioned the pancakes. Our guests get a hoot out of watching them come out of the machine. I hope you tried them! Do come again.
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Athens, Georgia
Level 6 Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 August 2013

I was super pleased with the appearance of the hotel and the room. I was even more pleased with the gentlemen at the front desk. He was so nice. I will say two big negatives for me though: For such an up to date looking hotel the beds were HARD AS A ROCk and very difficult to sleep on. In addition, there is only a sheer curtan over the window to the outside and there was a street light blaring in on me the whole night.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rayrayjulian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review, 8 August 2013
RayRayJulian,

Thank you for having stayed with us and liking the appearance of our hotel. Just wanted to let you know that I hope you come again. AND IF YOU DO, behind that sheer curtain is a white plastic black out curtain which when the guest first enters is drawn open and is to the sides. I am sorry the light kept you awake. Thank you, once again.
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Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2013

Perfect spot for a getaway. I would recommend this to everyone. I was pressed by Elane Kim the manager, another gentlemen that helped us and more impressed when the opener himself welcomed us personally.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Godisgreat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review, 31 July 2013
Dear valued guest,
We are SO pleased that you were happy meeting our General Manager, Elena Kim and our "opener", as you called him. Sam, the owner, stops by every day to check on the property and to mingle with his guests. The only exception is when he is in the Blue Ridge Mountains at our property, there. We were so happy to host your reunion and we do hope you will return!!!!
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Additional Information about Best Western Gwinnett Center Hotel

Property: Best Western Gwinnett Center Hotel
Address: 3670 Shackleford Road, Duluth, GA 30096-4546 (Formerly BEST WESTERN Gwinnett Center Hotel)
Phone Number:
Region: United States > Georgia > Duluth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Duluth
#1 Best Value Hotel in Duluth
#2 Romantic Hotel in Duluth
#4 Business Hotel in Duluth
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Gwinnett Center Hotel 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The newly renovated Best Western Gwinnett Center could not be in a better location! We are 10 minutes from the Gwinnett Center and Sugarloaf Mills Mall and directly off of I-85, we are a quick 20 minutes to downtown Atlanta. Within walking distance of the hotel, are restaurants of many varieties along with many shops. The Best Western Gwinnett Center offers free wireless and wired internet access throughout the property as well as a business center, fitness room and in season pool. Our valued guests will enjoy a hot complimentary breakfast each morning. Each room has a refrigerator, microwave, one-cup coffee maker, iron and ironing board, hair dryer and flat screen television. Our multilingual staff stand ready to provide you with impeccable service. In order to allow for a quiet stay for EACH of our guests, the property does NOT allow pets. ... more   less 
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Also Known As:
Holiday Inn Express Atlanta - Gwinnett Mall Hotel Duluth
Holiday Inn Duluth
Duluth Holiday Inn

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