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“Good hotel stay”

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Best Western Gwinnett Center Hotel
Ranked #2 of 25 Hotels in Duluth
Certificate of Excellence
Reviewed 18 July 2014

Hotel location was good, check in was very easy, room was very clean. The breakfast good have been better. Not enough variety in food, especially the meat. Overall a good stay, would recommend this hotel.

  • Stayed: July 2014
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Thank nccu98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Marketing at Best Western Gwinnett Center Hotel, responded to this reviewResponded 24 July 2014

Dear Guest,

We are so glad that you had a good hotel stay. Do please return because we are in the midst of renovating our hotel: new carpet, new public areas, new breakfast area. Do come see our renovations to be completed mid November!!

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325 - 331 of 386 reviews

Reviewed 8 July 2014 via mobile

This hotel is older and kinda dated. Breakfast area was small. Our refrigerator made a constant rattling sound. The blackout curtains didn't blackout very well. Nice location, close to shops and restaurants. Hotel staff was pleasant. Stayed in worse.

Stayed: July 2014, travelled with family
Thank GeorgiaBlondeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Marketing at Best Western Gwinnett Center Hotel, responded to this reviewResponded 9 July 2014

Dear guest,

Thank you for your review. While we can't do anything about HOW LONG we have been open, we DO realize it's time for some "sprucing up" and the process has BEGUN! We have started with our gym and have plans within the next three months for all of our sleeping rooms AND that small breakfast area you mentioned. We're moving it! I hope you'll return since you felt we were pleasant.

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Reviewed 7 July 2014 via mobile

The hotel was very nice and clean. The rooms were decent with no bad odors. Breakfast was good but I would like to see longer hours. It was nice of them to offer the usage of their secondary property for exercise since their workout room was being remodeled.

Stayed: July 2014, travelled with family
Thank jw98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Marketing at Best Western Gwinnett Center Hotel, responded to this reviewResponded 9 July 2014

Dear guest,

Thank you for saying our hotel is clean. We do hope you will return to see our beautifully remodeled hotel! We have begun the process.

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Reviewed 1 July 2014 via mobile

My stay at the holiday inn was ok. The staff was really nice. I would've given them a higher rating, but the rooms need some serious upgrades. The ceiling in the bathroom has some bad water damage. I got a room that had a bathtub that's like a whirlpool. I figured that it would be great for my back. The openings of where the water comes out was corroded with probably calcium or lime buildup. I am a big bathroom person. The rest of the hotel was decent. If it wasn't for the staff being so friendly, the score would be lower.

Stayed: June 2014, travelled on business
Thank CCLB78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Marketing at Best Western Gwinnett Center Hotel, responded to this reviewResponded 5 July 2014

Dear Guest,

Please know that we have passed your review on to our maintenance department and I am sorry you weren't pleased with us. But thank you for saying we were friendly. I hope you will come again. We, indeed, are remodeling and it has already begun. We have just redone our gym and we have plans for all the rooms as well as our meeting spaces. It is underway now. Do come again.!

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Reviewed 3 June 2014

The hotel was small but very clean and nice. The manager Al, who helped us was amazing! He went above and beyond to accommodate us. The best service we've had, and we've traveled the world! I would enthusiastically recommend this hotel!

  • Stayed: May 2014
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1  Thank Hodan1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Marketing at Best Western Gwinnett Center Hotel, responded to this reviewResponded 6 June 2014

Dear Ma'am,

Thank you so much for your kind review. Al remembers you and says that you were so kind. It was our pleasure to have served you. And congratulations to your daughter on her 16th birthday. Do come again!!

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Reviewed 27 April 2014

My friends and I had a wonderful time at this hotel. They were very friendly, helpful, and patient with us. As an extra perk, they had fresh baked chocolate chip cookies available at the counter and they keep them stocked very well. The rooms were decorated stylishly and were clean. The breakfast was so adequate, and I liked the fact that eggs,gravy, and biscuits were added to the menu. Usually, you will only find lots of carbs at hotels, so this was a pleasant surprise. The gentleman that was overseeing this was helpful, and read to help find whatever you desired as well as kept the best cinnamon rolls always fresh and warm.

Room Tip: Second floor was great as we could see our car from our room.
See more room tips
  • Stayed: April 2014, travelled on business
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Thank Angella R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this reviewResponded 3 May 2014

Dear Angela R,

Thank you SO MUCH for having stayed with us. And indeed, we DO have chocolate chip cookies nightly AS WELL AS cinnamon rolls each morning. I am so glad you liked our hotel and any time that you are in Atlanta, I hope that you will consider us your home. Do come back!!

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Reviewed 27 March 2014

Great hotel. Friendly service. They even found some complimentary bottled water for my children that are used to well-water and struggle with city water. Room was clean, beds comfy and hotel was near where we needed to be. Atlanta is NOT our favorite place, but this hotel and area makes it OK.
Even the breakfast here was not bad ... Warm and tasty. But PLEASE get rid of those terrible plastic knives and forks. Get rid of the foam cups and plates too while you're at it. It will REALLY complete the picture.

  • Stayed: March 2014, travelled with family
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Thank Razinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnAtlantaConcierge, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this reviewResponded 31 March 2014

Dear guest,

We are so glad you felt our beds were comfortable. We have a gym for your children. I hope they discovered it while they were here. Do come again.

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Additional Information about Best Western Gwinnett Center Hotel

Address: 3670 Shackleford Rd, Duluth, GA 30096-4546 (Formerly BEST WESTERN Gwinnett Center Hotel)
Phone Number:
Region: United States > Georgia > Duluth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Duluth
#1 Best Value Hotel in Duluth
#2 Romantic Hotel in Duluth
#4 Business Hotel in Duluth
Price Range: £60 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Gwinnett Center Hotel 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The newly renovated Best Western Gwinnett Center could not be in a better location! We are 10 minutes from the Gwinnett Center and Sugarloaf Mills Mall and directly off of I-85, we are a quick 20 minutes to downtown Atlanta. Within walking distance of the hotel, are restaurants of many varieties along with many shops. The Best Western Gwinnett Center offers free wireless and wired internet access throughout the property as well as a business center, fitness room and in season pool. Our valued guests will enjoy a hot complimentary breakfast each morning. Each room has a refrigerator, microwave, one-cup coffee maker, iron and ironing board, hair dryer and flat screen television. Our multilingual staff stand ready to provide you with impeccable service. In order to allow for a quiet stay for EACH of our guests, the property does NOT allow pets. ... more   less 
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Also Known As:
Holiday Inn Express Atlanta - Gwinnett Mall Hotel Duluth
Holiday Inn Duluth
Duluth Holiday Inn

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