Platinum Marriott traveller. Honestly haven't come across such a dysfunctional staff. How hard can it be to get 2 towels/3 pillows/1 blanket/ 1 sheet? Four calls and almost two hours later I got the towels and one pillow with the comments "uh, they didn't tell me about the other stuff".
I see there are many positive reviews so I guess I got the off-night staff. Close to airport, older style Residence Inn (two floors). I HAD another upcoming reservation at this hotel but have cancelled it.More
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