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“Great Hotel Aweful Experience on the 800 Number”

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Hampton Inn Hartwell
Ranked #1 of 3 Hotels in Hartwell
Odenton, United States
1 review
“Great Hotel Aweful Experience on the 800 Number”
Reviewed 27 April 2014

I highly recommend this hotel - without the hassle of the 1-800 staff who were very rude. I booked my reservation on line and made a mistake due to lack of sleep. I had been with my father in the hospital for 8 days. The 1-800 staff didn't care and would not help me. The kind folks of Hartwell Ga did. Yes on the hotel - to hell with the 800 staff

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMMayernick, Manager at Hampton Inn Hartwell, responded to this review, 28 April 2014
First of all I want to apologize for any problems you may have had when contacting the BestWestern corporate office. I will definitely pass this on to them however am happy that the staff here at the BestWestern Lake Hartwell hotel were able to help you. Next time you are visiting the area again, please call us directly and we will be more than happy to take care of your needs.

Thank you again!

Terry McReady
Front Desk Manager
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95 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • German first
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  • Any
English first
Beaumont, TX, United States
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2014

This is a nice, clean place to stay with a caring staff. My only complaint was a very loose toilet seat. Tricky to stay in the saddle. Either needs seat belts installed, or needs simple inspection/maintenance.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Martha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMMayernick, Front Office Manager at Hampton Inn Hartwell, responded to this review, 4 April 2014
I would first of all like to apologize for the problem you had with our bathroom accomodations. We certainly try to make sure everything is in working order and appreciate your input. We thank you for your kind words and will look forward to seeing you again.

Thanks,

Terry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
suwanee, United States
1 review
Reviewed 30 March 2014

Stayed for one night but everyone we met was above the line in friendliness and helpfulness. An above average Best Western in a small town. I would choose it again if I needed a hotel in the area. Quiet rooms and a little more than a continental breakfast.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMMayernick, Front Office Manager at Hampton Inn Hartwell, responded to this review, 4 April 2014
We here at BestWestern strive to make all of our guests feel at home. We very much thank you for making us your choice of hotels to stay at while on the road. Please come back to see us soon.

Terry
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Hartwell, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 22 March 2014

The staff make you feel right at home, both stays we checked in late and Melissa made a fresh pot of coffee to welcome us:) Quiet, comfortable, recently renovated suites. The offer fresh made waffles as part of their breakfast.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMMayernick, Front Office Manager at Hampton Inn Hartwell, responded to this review, 4 April 2014
Thank you so very much for your kind words. We all here at BestWestern Lake Hartwell want to thank you for making us your stay while away from home. We hope you will come back to see us on your next trip through Hartwell.

Thanks,

Terry
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Thibodaux, Louisiana
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 19 March 2014

i really enjoyed my stay would recommend to anyone cant wait till another vacation my kids were very pleased with breakfast and the comfort of the bed me and my husband was happy with the staff and accommodation everyone goes out there way to make sure your happy

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kims0227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMMayernick, Front Office Manager at Hampton Inn Hartwell, responded to this review, 22 March 2014
We at BestWestern Lake Hartwell want to thank you and your family for choosing us as your hotel of choice while visiting the Hartwell area. We will look forward to your returning to the area and hope to see you soon.
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Hartwell, United States
1 review
Reviewed 20 January 2014

I have stayed at hotels all across the US and have seldom seen hotel staff so willing to make special accommodations. (Family trips usually include things like extra towels and lost keys etc.) They were so willing to help it was almost awkward. They seemed to really care that we were comfortable and went the extra mile to make us welcomed. They make good coffee. :)

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Maureen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMMayernick, Front Office Manager at Hampton Inn Hartwell, responded to this review, 4 February 2014
Thank you so much! My staff is very happy with the feedback we have been getting and this will add to the overall friendliness we strive for here at BestWestern. We love comments like yours and can not wait until your next stay with us so we can continue providing quality hospitable service to you.

Terry McReady
Front Desk Manager
BestWestern Lake Hartwell
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Clinton, North Carolina
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 December 2013 via mobile

Hospitable from the moment we walked in. The staff was friendly our entire two night stay. They always made sure there was hot coffee and plenty of sugar and cream. My grandma who has memory problems walked out of the room at night, and the staff were able to get grandma back to our room safely! The continental breakfast has great muffins, pastries, and other foods. The beds offer good support as well.

Stayed December 2013, travelled with friends
Helpful?
1 Thank delwaydarling88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KMMayernick, Manager at Hampton Inn Hartwell, responded to this review, 14 January 2014
We here at BestWestern Lake Hartwell want to thank you so very much for staying with us and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Hartwell

Property: Hampton Inn Hartwell
Address: 1357 E Franklin St, Hartwell, GA 30643 (Formerly Lake Hartwell Inn & Suites)
Region: United States > Georgia > Hartwell
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Hartwell
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Hartwell 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Settle in for a relaxing stay at our Hampton Inn Hartwell hotel. Enjoy modern amenities in a convenient location near Lake Hartwell and the thriving art and theater hub of historic downtown. Relax in one of our spacious guest rooms on a clean and fresh Hampton bed®. Stay connected with free WiFi in every room. Catch up with work from the comfort of your room at the large work desk with ergonomic chair or take advantage of our 24-hour business center. Start your day with our free hot breakfast. For lunch or dinner, we are within walking distance of several popular restaurants. ... more   less 
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Also Known As:
Best Western Lake Hartwell Inn And Suites
Best Western Lake Hartwell Hotel Hartwell
Best Western Hartwell
Hartwell Best Western

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