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“Thank you!”

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Country Inn & Suites By Carlson, Helen
Ranked #1 of 19 Hotels in Helen
Certificate of Excellence
GreenLeadersGold level
Sumter, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Thank you!”
Reviewed 3 October 2011

My husband and I would like to thank Lisa Hulsey and her staff for going over and beyond during our first time to Helen. The meal, Friday night, was such and nice surprise and enjoyed by all in our group from Shaw AFB. Everyone was so friendly and knowledgeable of the area and made us feel welcomed. The to-go-bags left is our room was also a very nice touch. The next time we visit Helen we will be sure to make reservations with Country Inn & Suites!!! You guys ROCK!!!!!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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761 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Augusta, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2011

We made reservations for 2 people, thought we were getting the standard 2 queen beds in room. No, we got one king bed and a sofa bed. They stated the sofa bed was the second bed!! The sofa bed was of course substandard and uncomfortable. Yet we were charged for 2 queen beds!! The staff is very friendly until they get your credit card, then they could care less about you. They claim they have free internet, yet you can't get connected. They were not helpful, not caring at all. The place was dirty, The carpet needed vacuuming, Not impressed at all, and will not be staying there again. On a positive note, they did have a decent breakfast, that was free.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 1 October 2011
I certainly want to personally apologize that you have concerns about your experience and stay with us. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations.

At the Country Inn & Suites By Carlson, we take pride in trying to offer outstanding service to help meet and exceed our guest’s expectations. We regret occasions such as this one when we feel we have not lived up to our guest’s expectations. We appreciate the opportunity to address your concerns because your input is valuable to us.

The director of your group booked only king rooms. There were no rooms booked at all with 2 beds. I did put you in a king suite. There were no rooms available during your stay with two beds. The charge you are speaking of was a group rate. The room you were in was an upgrade for the rooms with two beds. The two bed rooms are standard rooms. I'm sorry you felt as though our staff was uncaring. I can assure you that our staff takes great pride in their jobs and goes out of their way to make sure a guest is happy. Unfortunately, I was unable to accommadate your request for two beds, we simply did not have them during your stay. As I stated at check in, there were no rooms with two beds, your director booked only king beds. Our rooms and all hotel carpet are vacuumed daily. All of our carpets were just shampooed within the last 6 weeks. I am very sorry your stay was unpleasant. Please accept my apology!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 September 2011

I have been staying at this hotel several times a year since 2003. It has a great location in a tourist town and is a safe atmosphere for families. Yes there are restaurants/bars closeby with late night noise, no escaping that in a touristy town--picking your room can help with some of the noise level.

You can walk from the hotel to the downtown tourist area. There is everything from Wendy's to fancy restaurants for you to choose from. Best BBQ is at North Georgia BBQ, a longer walk or a quick ride down the street. Be warned, now, this is a "hole in the wall" place. A tiny shack with picnic tables outside. If you are not adventurous, you may not feel comfortable eating here. But if you dare, you will be rewarded with the best tasting food you've ever had. My favorite is the Pigmelt Sandwich, my friend swears by the chicken.

Across the street from the BBQ is the tubing place. If the water level is up high enough, it is a fun float down the river. Be sure to spend the few dollars for a guide stick there, it will help you as you need to dislodge from rocks, etc. along the river.

I used to LOVE this hotel for its warmth and friendliness, and am sad to say that I've seen it decline in recent years. Poor management choices, delayed maintenance and upkeep, and staff turnover have left it only a shell of the great place I have such fond memories of.

When you arrive at the hotel, you'll find the cute rocking chairs on the front porch occupied by the chain-smoking hotel staff. Would have loved to have a moment out there myself, but couldn't find an open chair or fresh (non-smoking) air to breathe.

There is an indoor pool and hot tub, small but usable. The rooms are not in horrible shape, so if you can find a deal and are not particular about having the cleanest, well-maintained hotel then make your reservation. If you are looking for top of the line with great customer service, I'd check with the Helen Chamber of Commerce to get their recommendations.

Room Tip: Front side of hotel, higher floors might be a bit quieter. Pool is indoors on first floor, families...
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  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2011

The people were wonderful.very friendly and helpful. They always have fresh baked cookies at any time. Stewart was very helpful nice and willing to do anything he could to help. The breakfast was great every morning. We will stay there again when we go back. After our labor day weekend stay we didn't want to leave and come home.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goshendk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Archer,fla
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2011

The hotel was wonderful staff was outstanding from front desk to clean staff.Will stay at this place again when in Helen Ga.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank redfoxx9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Georgia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2011

My boyfriend and I stayed at this hotel earlier this month. We had a wonderful trip. We arrived that evening and were checked in quickly. We didn't spend much time in the our room but we did take advantage of the pool and the whirlpool. One of the gentlemen of at the front desk was extremely helpful (I don't remember his name unfortunately) he recommended a wonderful restaurant. All the staff were very helpful and helped greatly since we didn't know the area. We would most definitely stay here again!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank heather3729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, England
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 August 2011

On arrival and throughout our stay the hotel staff were very friendly and helpful.
Our room - 2 queen bed - was clean and a good size. We also had a fridge.
The indoor pool was a small but we usually had it to ourselves. The hot tub was disappointingly cool even after the temperature had been switched up.
The hotel is just a short walk into town.
We also enjoyed the free cookies!

We got a good rate - this hotel is good value for money.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank therealblundells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Helen

Property: Country Inn & Suites By Carlson, Helen
Address: 877 Edelweiss Strasse, Helen, GA 30545-3634
Phone Number:
Region: United States > Georgia > Helen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Helen
#1 Business Hotel in Helen
#1 Green Hotel in Helen
#3 Romantic Hotel in Helen
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Helen 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Want the best? Then stay with the best. Thank you for viewing our beautiful Country Inn & Suites of Helen, Georgia. We are in the North Georgia Mountains and centered in the Bavarian Town of Helen, Georgia. We are located in the center of downtown Helen. Walking distance to the shops, putt putt golf, tubing, Bigg Daddy's, the Hayloft...and the Helen Festhall. Our hotel is ready and willing to accommodate groups, families, honeymooners, senior travelers on a road trip....we are here to make sure what ever the reason you are here in Helen, we are here to accommodate YOU! We have a variety of room types such as a standard king or double queen, suites are both king and double queen, our fireplace rooms are very cozy during the fall and winter months, add some romance to your trip and check out our Jacuzzi rooms, we also have a handicap accessible room as well. Our loving rooms each include...micro/frig, coffee maker and iron/ironing board. Take a dip in our indoor heated pool or hot tub. Are you watching your figure....enjoy a good workout in a fitness room. Complimentary coffee, tea, hot cocoa and cookies in the lobby. Enjoy reading...check out our library, everything from children's books to novels. Let's not forget the FREE full hot breakfast... biscuits, sausage gravy, fruit, cereal, eggs, sausage, potatoes, juice, coffee, milk...you never know what Ms. Shari is going to fix for breakfast. Excellent customer service agents here to assist you in anything you need. Our staff is proud to accommodate you. ... more   less 
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Also Known As:
Country Inn And Suites Helen
Country Inn & Suites Helen Hotel Helen
Country Inn Helen
Helen Country Inn

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