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“A+ all around”

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Country Inn & Suites By Carlson, Helen
Ranked #1 of 19 Hotels in Helen
Certificate of Excellence
GreenLeadersGold level
Lexington, South Carolina
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A+ all around”
Reviewed 9 July 2014

We could not have asked for a better stay. The staff; Front Desk, Housekeeping and Kitchen, all went above and beyond to make us feel welcome. We were within walking distance to center of town, tubing, restaurants, mini golf, all we needed without moving our car. Breakfast had a great variety for all ages and appetites. Will stay here again, no need to look anywhere else.

Room Tip: From what we could see, all rooms were spacious.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank rsauntrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 10 July 2014
Thank you so much for taking the time to write us here on TripAdvisor. All of us here at the Country Inn and Suites are glad to hear your stay with us was a great and memorable experience for you. We are always glad to hear that our staff here has gone above and beyond and exceeded guests expectations. We always strive to give the best service to all our guests here. We all look forward to seeing you again in the future and providing you with the same great service as you had during your recent stay.

Sincerely,

Johnathon Banford
Night Auditor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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770 reviews from our community

Traveller rating
    495
    190
    53
    20
    12
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283
275
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34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2014 via mobile

Very nice Inn. Very friendly staff. The town looks like a little Alpine Swiss village with great shopping. The town is located at the bottom of the Tail of the Dragon. If you want some great motorcycle rides this is the place.

Stayed July 2014, travelled as a couple
Helpful?
Thank morgak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 10 July 2014
Thank you so much for taking the time to write us here on TripAdvisor. All of us here at the Country Inn And Suites are glad to hear your recent stay with us was a good one. It is always great to hear that our staff was friendly. We are also glad that you liked the town of Helen as well. We all look forward to seeing you in the future and providing the same great service!

Sincerely,

Johnathon Banford
Night Auditor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 July 2014 via mobile

My family just recently stayed in helen. I would not go back there. The hotel was ok. Very noisy and they ran out of breakfast. Being a holiday I thought they would be more prepared. This hotel was clean but very noisy

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunshine0024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 10 July 2014
Thank you so much for letting us know on Trip Advisor about your stay with us. Only through the eyes of our guest can we know where we can fix any issues and also to make each and every guest feel like family. I can not express how very sorry about the issues you encountered during your stay with us. I have spoken to our kitchen staff on the importance that our breakfast has to be completely full the entire time the breakfast is going on. I also am working extremely hard with the city of Helen as well as the owner of the Hayloft on a way that we can fix the noise issue that we have that comes from the Hayloft. I hope that the next time you come this way that you would try us again. Please feel free to call myself or Judy and we will do everything we can to make your stay great.

Thank you
Dana W. Bates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, Georgia
Level 5 Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 July 2014 via mobile

This hotel was good. The staff was friendly, letting us check in early and even upgrading us. Breakfast was great. Location was good.... wish it were just a little closer to the hub of Helen though- kind of a long walk.
The room was pretty clean- except for the carpet. It was rather worn and didn't look very clean. The bathroom was clean.
Overall, a decent place.

Stayed July 2014, travelled with family
Helpful?
Thank GeorgiaBlondeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 10 July 2014
Thank you so much for taking the time to write us here on TripAdvisor. We are glad to hear your stay with us recently was Good. We greatly appreciate all the valuable input you gave us especially in regards to the carpet. We are always on the look out for things out of place, or not to par in order to fix them swiftly. This way you and our future guests may fully enjoy your stay with us. We do hope to see you again soon.

Sincerely,

Johnathon Banford
Night Auditor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level 6 Contributor
419 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 2 July 2014

I knew nothing about this town before stopping here for the night while traveling through Georgia on business. Helen is basically modeled after a Swiss/German Alpine village and is apparently a huge tourist attraction. The hotel was nice, big clean room. Staff were very friendly. Price was reasonable (for summertime).

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bucks17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 2 July 2014
Thank you so much for taking the time to write us here on Trip Advisor and share your experience with us. we are all glad to hear that your stay with us was a good experience for you. We are grateful that you chose us as your hotel of choice during your business trip. We all look forward to seeing you again in the future and hope that you choose us again for any other business trips you may take near us. we all look forward to providing the same great experience you had with us during your recent stay.

Sincerely,
Johnathon Banford
Night Auditor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 29 June 2014 via mobile

I wish I would have read some of the reviews on this site before I stayed here. Whatever you do, don't stay in an even numbered room. If you do and it's a Saturday night you will not sleep until after 1am! There is a bar right outside the hotel that jams it's music so loud! I called the desk at 1030pm and asked about the bar and how long their music would be blasting. The desk at the hotel told me 1am. The only thing they could do for me is call the cops. Really? I noticed riding around Helen the big street signs that said that Helen has a noise ordinance and to please be courteous. That's a laugh. Let's put it this way. I stayed near Pier Park in Panama City and it was no where near this loud. Pick another hotel.

Stayed June 2014, travelled with friends
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 29 June 2014
I can not express how very sorry we at Country Inn and Suites are that this occured during your stay. We have done everything possible and I wish the City of Helen would enforce the noise ordiance like they should. Please call the City of Helen and complain to them about the Hayloft if you have time. We all want each and every guest to enjoy their stay with us and want every guest to feel like coming home. The owner and I are going to try to figure out what our business can do to try to fix this problem. Again- I am so very sorry. I do hope that you guys will stay with us again. Please feel free to call either Judy or myself and we will do everything possible for you to have a great stay.

Sincerely
Dana W. Bates
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarksville, Tennessee
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 June 2014

We xtayed here for two nights, and it was wonderful. The staff is very friendly and helpful. Breakfast is better then your usual hotel breakfast. Location is ideal. Most everything is in walking distance. Definitely will stay here again

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peve33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnHelen, Guest Relations Manager at Country Inn & Suites By Carlson, Helen, responded to this review, 30 June 2014
Thank you so much for taking the time to write us here on TripAdvisor and sharing your experience with us. We are so excited to hear that the two nights you spent with us were wonderful. We are also glad to hear that all the staff were friendly and helpful during your stay and that the breakfast was better than the usual hotel breakfast. We love to hear that we have exceeded expectations with our guests! We all look forward to seeing you all again soon and providing the same great service and experience you had with us during your recent stay.

Sincerely,
Johnathon Banford
Night Auditor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Helen

Property: Country Inn & Suites By Carlson, Helen
Address: 877 Edelweiss Strasse, Helen, GA 30545-3634
Phone Number:
Region: United States > Georgia > Helen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Helen
#1 Business Hotel in Helen
#1 Green Hotel in Helen
#3 Romantic Hotel in Helen
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Helen 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Want the best? Then stay with the best. Thank you for viewing our beautiful Country Inn & Suites of Helen, Georgia. We are in the North Georgia Mountains and centered in the Bavarian Town of Helen, Georgia. We are located in the center of downtown Helen. Walking distance to the shops, putt putt golf, tubing, Bigg Daddy's, the Hayloft...and the Helen Festhall. Our hotel is ready and willing to accommodate groups, families, honeymooners, senior travelers on a road trip....we are here to make sure what ever the reason you are here in Helen, we are here to accommodate YOU! We have a variety of room types such as a standard king or double queen, suites are both king and double queen, our fireplace rooms are very cozy during the fall and winter months, add some romance to your trip and check out our Jacuzzi rooms, we also have a handicap accessible room as well. Our loving rooms each include...micro/frig, coffee maker and iron/ironing board. Take a dip in our indoor heated pool or hot tub. Are you watching your figure....enjoy a good workout in a fitness room. Complimentary coffee, tea, hot cocoa and cookies in the lobby. Enjoy reading...check out our library, everything from children's books to novels. Let's not forget the FREE full hot breakfast... biscuits, sausage gravy, fruit, cereal, eggs, sausage, potatoes, juice, coffee, milk...you never know what Ms. Shari is going to fix for breakfast. Excellent customer service agents here to assist you in anything you need. Our staff is proud to accommodate you. ... more   less 
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Also Known As:
Country Inn & Suites Helen Hotel Helen
Country Inn And Suites Helen
Country Inn Helen
Helen Country Inn

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