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“Would I go back?.....ABSOLUTELY!!! :)”

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Alpine Crest Resort
Ranked #14 of 18 Hotels in Helen
Philadelphia, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Would I go back?.....ABSOLUTELY!!! :)”
Reviewed 16 June 2011

My family and I were kinda hesitate in staying here after reading all the other reviews, but thought against it and ended up staying. We were running late and got lost on our way to helen, so we called and told the nice lady at the front desk that we were kinda lost, and would be arriving much later than actually planed. Normally the office closes at midnight, but the lady gave us better directions, and even stayed overtime to make sure we didnt get lost again.

When we finally did arrive and got checked in to our condo...we were very amazed at our surroundings. Alpine Charm indeed! We had a loft condo that had a hot tub in the loft in which our kids really enjoyed. Ive some of these other reviews that said the placed needs to be updated, but our unit had new furniture, it was very clean, and we had a new, update flat screen panel!

We went down to the clubhouse saturday for orientation, and the lady was very nice and helpful. Learned alot about Helen and the surrounding areas. Alpine Crest has alot of history!

The waterslides were awesome!! Our kids enjoyed that as well. The wife and I really liked the hot tub, as well as the sauna! They even had Movie night...Bingo...and a Uno tournament! We signed up for all 3. We won alot of different prizes, and had a great time with other people that were staying at the resort.

Our overall trip was amazing, and Alpine Crest played a huge role in that. We have already planed our next trip for Helen. We will be back for Octoberfest! So, if you want my opinon...Id say: YES, stay at Alpine Crest Resort!!!

  • Stayed June 2011, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
11 Thank HelenLovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Southeastern, Pennsylvania
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 June 2011

As far as timeshares are concerned Alpine Crest does need some work but it is overall a very nice place a long as you don't expect a gold crown or five star resort. Our exchange was very nice and we thoroughly enjoyed our stay. The staff was anxious to please, the unit was clean, the furnishings were in good condition even though dated. The pool and spa were high points - very warm and not very noisy. The water slide was a plus for the kids. They could slide all day long continuously if they had chosen to do that. The biggest thing lacking was internet access - it's only available in the lobby and at the clubhouse. The complete review by PeterPiper1 of March 4, 2011 nails this resort exactly! We own timeshares with Marriott and Wyndham and even though those are much nice facilities, we enjoy Alpine Crest more and hopefully will be returning soon.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank insightray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
116 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 4 March 2011

We recently spent two weeks at the Alpine Crest. Before going there I was somewhat worried by the number of bad reviews. In spite of a few negatives we ended up having a nice time there. I'll try to go through the good and bad as objectively as possible so that you can decide whether this place is for you.

Good:
Nice views from the side of a hilltop. You feel as if you could be somewhere in the Alps.
-Fireplace. Gives a nice cosy cabin-like feel. We bought a box of dura-flame logs and had a fire every evening.
-Nice location above the town. It feels like a semi-secluded spot, yet still close enough to walk to town.
-Full kitchen. We really appreciated being able to make our own meals.
-Clubhouse. They have a pool table and large flat-screen TV. We went there a few times to play pool which was fun. The flat panel might be fun for a movie night if it's not in use.
-Pool & Jacuzzi. Since it was January we mostly had the pool to ourselves which was nice. The pool was well heated, and the Jacuzzi was very well heated. but the room the pool is in is a covered area not well insulated from the outside, so the air can be a bit chilly in winter.

Some aspects of the property have a curious retro feel. In the main office they have a library of VHS tapes that you can borrow free of charge. Yes, VHS tapes! And the units all have a combo DVD/VHS player.

Internet access: WifFi is available only in the clubhouse and the main office. Bring your own mobile internet if you need to stay connected continuously.

Bad:

There are some significant areas of Alpine Crest that need improvement. Please consider the good and the bad together when deciding whether to stay here.

Some people have complained about the place needing updating. This is true, but
It really depends on the unit you get. Some units appear to be fully renovated, others are in the process of being renovated. We managed to view one of the units in the building on your left as you come up the hill. The unit we saw in that building appeared to be completely renovated with new fridge, new carpet and flat-panel TV. The unit we had (in Edelweiss) had recent (maybe one year old) carpet, new tile in the bathroom, new microwave and fairly new dishwasher. However the fridge and washer/dryer combo looked like they had not been replaced since the place was built (in 1983)!

It would nice if they could sound-proof the place a bit better. We could hear kids running to and fro in the unit upstairs in the evening up until 10pm when they put the kids to bed. From what I've read, a lot of the people who come here are families, so that's to be expected, but we came for a quiet vacation. Fortunately the second week we spent there was very quiet.

We had one major problem during our stay:

We had to switch units because of renovations in the unit right next to ours. All of a sudden, on a Sunday morning, there was all kinds of banging going on due to new tile being laid. Okay, I understand they were taking advantage of the fact that the place was 3/4 empty the first week of January. But.... In you'd expect to be informed of this well in advance and they should offer to switch you to another unit. It took up half a day to re-pack our things and move to another unit. In spite of the huge inconvenience no compensation was offered, eg. a free dinner certificate, a free night to use in the future, or any kind of token offer whatsoever. We didn't even get much in the way of an apology. We decided not to let this ruin our stay, but still it could have been handled much better.

As other reviewers have pointed out, this is definitely not a four or five star and maybe not even a three-star resort where everything is perfect. If that's what you are looking for you would be better off reconsidering as you will simply end up being disappointed and not enjoying your stay. If you are the kind of person who can overlook a few negatives (such as the ones I mentioned) and see the good in a place then you may end up enjoying yourself here.

We went here for a romantic and relaxing holiday and, in spite the negative points I mentioned, still ended up having a nice time.

You can see a few images of the resort on their website. Their description naturally puts the place in the best light. The photos appear to show the fully renovated units.

Their website is hard to find! For the record, it's: www dot AlpineCrestResortHelen dot com.

  • Stayed December 2010, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank PeterPiper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 November 2010

When I checked in, the couple running the place looked nice and helpful and thought this will be fine. Got to the room which was large with a kitchen and 2 bed/bath and saw red towels. Now who uses red towels for rentals??! You can't tell if they are clean. The sheets and pillows were stained. I did not want to sit on the furniture nor walk on the nasty carpet. As previously noted by others, the place really needs spruced up. The kitchen was a nice size and the unit was plenty big along with two decent size bathrooms. As far as staying there again, let's just say and big NO! The indoor pool was nothing that I wanted to swim in and having folks tubing all over the area..it did not give you much time to relax hearing kids yelling and playing. Not the owners fault, but I kinda like to enjoy a bit of privacy and relax. If I wanted a bunch of noise, I would have stayed in town.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank legs44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Helen hotels

Tampa, Florida
1 review
Reviewed 20 October 2010

It was adequate at best. The mattress was terrible and the heat did not work. When it is in the upper 30's at night, a little heat would be nice. The units are outdated and show their wear. The location was great though. But, the indoor pool was constantly occupied by locals and not really a place I wanted to spend much time.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RozColander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 October 2010

The resort itself needs some paint and new carpets but the rental had a great layout and wonderful views. It was close to several beautiful parks and waterfalls, walking distance (though a steep trail) to downtown Helen, and the waterslide is also a river tubing stop off. The area is great for nature-lovers, fishing and those that appreciate German-style kitsch!

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yes_weRthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odenville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2010

We loved Octoberfest which started the week we were in Helen. This was trip #5 for my husband and I. We had previously stayed at the Helendorf Inn with our 2 sons. This was our 1st experience with Alpine Crest Resort. It was comparable to the Helendorf as far as furnishings and cleanliness. We enjoyed our stay so much that we are booked there again for this September 2010 Octoberfest. Once again, we will be bringing friends and are looking forward to our stay. Hopefully it will not be RAINING this year. Due to the inclement weather we could not enjoy any of the outdoor ammenities but the bedrooms and living/dining areas were so nice. The kitchen provided the "at home" necessities for cooking and dining in. Our guys watched football while we girls shopped the stores in the rain. Parking underneath your unit was so nice. It over compensated for the stairs we had to climb to get to the unit. We were in the DRY!

Of note... we are owners of a timeshare in Panama City, FL. and with Wyndham Resorts. This was an exchange through RCI. We were very pleased with everything.

Thank you to your staff for a wonderful time had by all.
The Lee & Ethridge Families

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BAMABEAROdenville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpine Crest Resort

Property: Alpine Crest Resort
Address: 232 Carrie Cox Dr, Helen, GA 30545
Region: United States > Georgia > Helen
Amenities:
Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #14 of 18 Hotels in Helen
Price Range (Based on Average Rates): ££
Number of rooms: 44
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Also Known As:
Alpine Crest Hotel Helen
Alpine Crest Helen

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