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“Nasty”
Review of Econo Lodge

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Econo Lodge
Ranked #15 of 19 Hotels in Helen
Reviewed 8 June 2014

Very, very old TV....Limited channels and the ones that worked were very fuzzy and snowy! The shower head in the bathroom was disgusting...it was brown. The mattress was very old as well. I was going to check the tag on it but it had been removed. Nice appearance from outside but don't let that fool you. Rooms need makeover! Room was very hot and had musty smell. Lady at office needed some English lessons. Could not understand what she was saying at all! We will not be going back there!

Stayed: June 2014, travelled as a couple
1  Thank PCBANKER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we’ll work to provide a more consistent experience in the future.

Sincerely,
Hotel Manager

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97 - 103 of 191 reviews

Reviewed 2 June 2014

I was offered a last minute check in with my girls. The staff was friendly and accomodating. Breakfast was simple yet fulfilling. COuldnt ask for a better quick rip, overnight stay! And the room was clean and so was the pool :)

  • Stayed: May 2014, travelled with family
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1  Thank InuHadiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

Front staff upon checking in on Tuesday was awful. The lady at the front desk didn't have a name tag on and she asked me to drive her to the bar so she could have a drink. She went on to tell me that she couldn't give me a printed invoice for the stay because she has back problems and it hurt to bend over. She also told me that the housekeeping staff has not been doing what they were suppose to do. Upon entering the room the commode didn't work, so I called the front desk to report the issue and was told that if she could find someone it would be fixed. The room wasn't clean there were beer bottle tops on the floor and the counter tops were sticky. My family and I stayed here in the fall and we had a pleasant stay. I'm not sure what happened over the past six months but we will not be staying here again.

  • Stayed: May 2014
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1  Thank jnorris613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

Thank you for the review. Since your stay, we’ve made many changes that improve the overall guest experience. I apologize that we let you down, and I want you to know that we’re now doing better for guests than ever before. I hope you will soon give us another chance to satisfy you.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We arrived at this hotel on a Saturday night at about 9pm and our room was HOT and the toilet had black mold all around the inside of the bowl!! We decided to walk into Helen and give the room time to cool and we came back about 2 hrs later with the room hotter than when we had left it! We called the front desk and the attendant came down to check it and said it was indeed messed up so she called the owner. When he came it was all any of us could do to contol ourselves! He said that it was blowing cool air that we had to turn our hand over to feel it; we had the door opened prior to him showing up so I know that some of the air was cool because of that. My husband told him that he himself was a Air conditioning man and the owner asked him 'Well then tell me whats wrong with it?' so he knew that it was broken! We asked if he would give us a credit for the 'HOT' room and he told us, 'NO but you can get your stuff and get out now and I wont charge you'; REALLY? By this time it's after midnight and we have a 1 1/2 year old child with us! He even told us that we could sleep with the door open!!!! That was it, we started calling around and found a room at the Best Western that only had one bed and there was 6 of us and the baby but they were so nice to us and made us feel welcome the moment we walked in the door!!! Thank you Best Western and NO THANK YOU ECONO LODGE!!! What ever you do don't stay at this motel!!!!!!!!!! You would be better of in a tent in the woods!!!

  • Stayed: May 2014, travelled with family
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Thank Dava F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

Thank you for the review. I’m sorry you had a bad experience with us caused by a malfunctioning air conditioning unit and some staffing issues. We take real pride in meeting the needs of guests and are now providing a better experience than ever before. If you choose to focus on the many good things about our hotel and return in the future, you’ll find a much improved experience.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We got to the room, & the 1st thing we noticed was a musty smell, come to find out the carpet was wet. The lady in the front office gave us some dirty towels to put down & said she would tell housekeeping, but they didn't come in until the next morning. There was supposed to be a microwave in the room, but like the ash tray, I guess someone carried it off. The coffee pot was nasty, I had to clean it before it could be used.

Room Tip: go some where else
  • Stayed: May 2014, travelled as a couple
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Thank MADale548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

My family "attempted" to stay here Memorial Day weekend. We got there and the room smelled horrible and was HOT! So we turned the air on and left for a couple of hours. Came back-air wasn't working at all! Manager was called and he came and tried to tell us to flip our hand over and it was cold. No it wasn't! There weren't any other rooms available so we couldn't switch rooms. He told us to pack our stuff and leave and he could find someone else to rent the room. Keep in mind that by this time, it was midnight!! He was VERY rude! We went up front to get a refund (which we are still waiting on) and went to the Best Western! I will NEVER stay at Econo Lodge in Helen, GA ever again!!!

  • Stayed: May 2014
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Thank Ashley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

I have been in this hotel twice. It is good value for your money. The walk to the 'downtown' is not bad and there are even a few lively bars/restaurants along the way. This hotel is the cheapest--I find it about 10-25% cheaper than the next cheap hotel in the walkable area to downtown.

I think there are issues like soap-missing in the room (happened to us both times) and some other minor inconveniences (okay, soap-missing NOT minor!) that keeps this hotel from being the BEST value for your money. During my last trip, the smoke alarm was chirping and the front lady wanted me to put in a new battery; before too long a maintenance guy came and put in the battery. Then there are minor things like some lights not working etc.

BUT there are pluses like the location, the adequate and free breakfast, the adequate parking. I have never stayed during the Oktoberfest though.

Overall, a very good hotel especially if this comes out significantly cheaper than the next one walkable to the downtown area.

  • Stayed: February 2014, travelled as a couple
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Thank Meengla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Econo Lodge

Address: 101 Edelweiss Strasse, PO Box 1178, Helen, GA 30545-3638
Phone Number:
Region: United States > Georgia > Helen
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 19 Hotels in Helen
Price Range: £54 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 56
Official Description (provided by the hotel):
Econo Lodge Hotel Motel Helen near Unicoi State Park, Piedmont College and Truett-McConnell College,features spacious guest rooms that has standard features hairdryers, coffeemakers, refrigerators, wireless high-speed Internet access, microwaves, irons, ironing boards, and cable television. Some rooms have whirlpool bathtubs. Seasonal outdoor pool, and a meeting room are available at Hotel Helen GA. The Econo Lodge Hotel Motel Helen is located in Alpine Helen, GA at the edge of the Chattahoochee National Forest. You'll find Downtown Alpine Helen with all its shops, restaurants, attractions and the Helen Festhalle a short 2 minute drive from the hotel. The Swiss inspired accommodations of the Econolodge await your arrival in scenic White County, GA located alongside the Chattahoochee River. The Econo Lodge Hotel Motel Helen is adjacent to the new Helen Water Park and only minutes from Unicoi State Park, Anna Ruby Falls and the Cabbage Patch Kids Babyland General Hospital. Whether shopping in one of the many local Artisans shops, tubing down the Chattahoochee River, hiking up to Anna Ruby Falls or golfing at Innsbruck a pleasant nights stay will round out the enjoyment of a day well spent. The Econo Lodge Hotel near Chattahoochee offers all guests complimentary High Speed Wireless Internet, Deluxe Continental Breakfast and USA Today. Every room offers an iron/ironing board, coffeemaker, hairdryer and 25" TV with premium cable making you feel at home the minute you arrive. Centrally located in Helen Georgia, the Econo Lodge is your perfect lodging choice for a wonderful trip to Alpine Helen and the upstate Chattahoochee Region. ... more   less 
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Also Known As:
Econo Hotel Helen
Econo Lodge Helen
Helen Econo Lodge

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