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“Disappointed”
Review of Econo Lodge

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Econo Lodge
Ranked #14 of 18 Hotels in Helen
Reviewed 31 July 2014

First of all I reserved 4 rooms at what I thought was 119 per night which was really 149.99. I decided not to let that ruin the weekend plans with the family only to find out the nightly rate ended up being 172 per room making this the most expensive one night stay I have ever had. We were given $5 off the water park coupons good for all in the party from the desk clerk. Upon arriving at the park they would not honor these coupons causing more distress. We arrived for breakfast the next morning to find miniature sausage and biscuits, cellophane wrapped in a paper plate and bagels in a plastic bag. Poorest hotel breakfast I have ever experienced and I have experienced many poor hotel breakfast. The TV in our room would only get half the channels and looked like a 1962 tube TV. The ice machine/vending area was covered in about 10 million mosquitoes (and I am not stretching this). You asked and I gave you the truth as best I can. This hotel charges like a 3 star and delivers like a 1/2 star.

  • Stayed: July 2014, travelled with family
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    • Cleanliness
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Thank Charles P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

I appreciate your comments. I apologize that we disappointed you. Since the time of your stay, we’ve made changes in staffing and in the hotel in general. Today, we’re providing a more consistent and more pleasant experience. I hope you will give us another chance to satisfy you as soon as possible.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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92 - 98 of 197 reviews

Reviewed 31 July 2014 via mobile

When we arrived it was a blessing meeting the staff and owners.The service was very helpful with information about helen .the rooms were extremely clean and comfortable with no noise .there is a large water park across the street.the price was very cheap compared to any other motels in the area and we will be coming back every time we can .ps...THANKS SAM and VANDA!!!!!

  • Stayed: July 2014
    • Value
    • Location
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Thank cirby k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

when first arriving staff didn't seem that friendly. room wasn't anything to brag about all old and musty. the worst part was there incompetency in giving definite pricing and receipt upon check out. we checked out early but knew we would have to pay for the following night which was fine. But when we got home and woke up the next morning there were 5 charges on our card from the hotel. overcharging us by about 250 dollars!! I called several times each time being told a manager would be in touch with me, which never happened. each day a charge was finally removed. I called the last time to ask about the final charge still being about 120 dollars over and the employee was very rude I couldn't understand her and then she started shouting at me. very bad customer service. all in all we only chose to stay at this hotel because we could bring our dog and word to the wise stay somewhere else anywhere else.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
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1  Thank VACATIONER162014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

I appreciate your comments. I apologize if there was a billing issue or if we let you down in any other ways. This is unacceptable. Since your stay, we’ve made changes that have improved dramatically the quality of the guest experience. I hope you will soon give us another chance to satisfy you. We’ll be here for you when you’re ready.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

My wife and I just stayed at this hotel (Wed, Thurs, and Fri). The rooms were clean and the staff was very friendly and helpful. The continental breakfast was more then adequate. We will be staying here again in October. Can't beat it for the price.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Stayed two nights in July. Pool had not been cleaned all week nor the circulator running. Globs of hair, dirt, and bugs in it. The breakfast was a joke. The juices were watered down, coffee was horrible, the food was a waste. The room was clean but had flyes and gnats flying around. The beds were wore out. They only had one roll of toilet paper and one pack of coffee. We put the DO NOT DISTURB sign out so the staff would stay out. We pulled into the lot as they were entering our room. I've stayed at plenty of Econo lodges and all were good except this one. I would be embarrassed with name on the building if I was Econo

  • Stayed: July 2014
    • Value
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1  Thank Reillydawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

Thanks so much for your comments. I’m sorry that several issues made your stay less than pleasant. We take full responsibility for these shortcoming and take real pride in now offering the best possible guest experience. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager

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Reviewed 7 July 2014 via mobile

The rooms were awful, mattress came apart, smoke detector beeped all night, cable was awful, no linens, breakfast was a joke, coffee weak as pond water, no waffles, eggs etc cheap 50 cent size sauage n biscuits very bad place not recommended for dogs to stay there

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank richdabet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

Thanks for your comments. I’m sorry we let you down in some way during your stay. In the months since your visit, we’ve significantly improved our hotel and our staffing. We’re now doing a better job of meeting guest needs than ever before, and I hope you will give us another chance to satisfy you soon.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

First let me say that we stayed here on the 4th of July and the room rates were more than double what they normally run. Our room was on the back side of the hotel away from the NOISY water park across the street. The room appeared clean, the bathroom and sink was clean, the carpet had been recently cleaned. The room had a microwave, small fridge, a blow dryer, iron and ironing board. You could hear people slamming doors and partying at all hours of the night. We had our 4 Chihuahuas with us and they were disturbed the whole time. The bed was OK and the pillows were standard flat hotel pillows. We have no desire to ever return to Helen because we didn't like anything about the town. We have stayed here twice before but this third time was NOT a charm and Helen is OUT of our travel plans ever again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LisaandBruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
econolodgehelengeorg, Webmaster at Econo Lodge, responded to this reviewResponded 25 June 2015

Dear Guest,

Thanks for your comments. I’m glad you had a generally acceptable experience with us despite not liking the town. For any ways we let you down, I apologize. We take real pride in our hotel and are now providing a better experience than ever before if you should choose to return at some point. We’ll always be here for you.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge

Address: 101 Edelweiss Strasse, PO Box 1178, Helen, GA 30545-3638
Phone Number:
Region: United States > Georgia > Helen
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 18 Hotels in Helen
Price Range: £47 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 56
Official Description (provided by the hotel):
Econo Lodge Hotel Motel Helen near Unicoi State Park, Piedmont College and Truett-McConnell College,features spacious guest rooms that has standard features hairdryers, coffeemakers, refrigerators, wireless high-speed Internet access, microwaves, irons, ironing boards, and cable television. Some rooms have whirlpool bathtubs. Seasonal outdoor pool, and a meeting room are available at Hotel Helen GA. The Econo Lodge Hotel Motel Helen is located in Alpine Helen, GA at the edge of the Chattahoochee National Forest. You'll find Downtown Alpine Helen with all its shops, restaurants, attractions and the Helen Festhalle a short 2 minute drive from the hotel. The Swiss inspired accommodations of the Econolodge await your arrival in scenic White County, GA located alongside the Chattahoochee River. The Econo Lodge Hotel Motel Helen is adjacent to the new Helen Water Park and only minutes from Unicoi State Park, Anna Ruby Falls and the Cabbage Patch Kids Babyland General Hospital. Whether shopping in one of the many local Artisans shops, tubing down the Chattahoochee River, hiking up to Anna Ruby Falls or golfing at Innsbruck a pleasant nights stay will round out the enjoyment of a day well spent. The Econo Lodge Hotel near Chattahoochee offers all guests complimentary High Speed Wireless Internet, Deluxe Continental Breakfast and USA Today. Every room offers an iron/ironing board, coffeemaker, hairdryer and 25" TV with premium cable making you feel at home the minute you arrive. Centrally located in Helen Georgia, the Econo Lodge is your perfect lodging choice for a wonderful trip to Alpine Helen and the upstate Chattahoochee Region. ... more   less 
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Also Known As:
Econo Hotel Helen
Econo Lodge Helen
Helen Econo Lodge

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