I received their email with all their instructions and information which they told me in their email to bring w/ me when I came. INCLUDED IN THEIR EMAIL WERE INSTRUCTIONS ABOUT PETS INDICATING THEY WERE NOT ALLOWED ON THE BED, I HAD TO CLEAN UP AFTER THEM, ETC. When I came down in the AM, the woman (very rudely) said pets were not allowed. I told her she sent me info in their email indicating they WERE allowed and I had the paperwork to prove it. She denied sending it. I asked her HOW ELSE WOULD I HAVE RECEIVED THEIR INFORMATION? She did not reply to this other than stating they 'would not have sent that to me since I was staying in the B&B'. I showed her the info THEY SENT via email and she NEVER apologized for THEIR MISTAKE in sending it to me, NEVER ADMITTED they even sent it! She said my voucher indicated no pets to which I replied, ' I would have not brought them if they had not ALSO sent me information saying pets WERE allowed'. Seemed to me the voucher info was old and the CURRENT info that they, themselves sent said pets WERE ALLOWED.Then she told me I could rent the cabin for $100. more. This seemed like a BAIT AND SWITCH tactic to me. I was not happy. It was their mistake,so she could have said I could have the cabin for free for that last one night or at the very least only be charged $50 due to THEIR ERROR! But that did not happen. Then they even charged me tax for BOTH nights, even though I only stayed one night! The least they could have done is paid the tax themselves since I was losing an entire night (due to their error) that had been paid for! I paid $155. for the two nights and only stayed one night! That place is hardly worth $155. plus tax a night!!! The TV didn't work and the bathroom was smelly. My room was directly above the kitchen so she obviously did not hear the dogs at all (or I am sure now, she would have come upstairs to yell at me!) and she obviously didn't even know they were there until I came down to take them out for their morning potty. I heard her in the kitchen, and my room reeked of bacon smell from her cooking breakfast. It was nauseating, especially since I am a Vegan (which they had been made aware of at my booking time) They were whispering between themselves when I came back into the kitchen from taking the dogs out, (and put them into my car since they were now not allowed to be in there. And it was extremely COLD that day) saying obviously something about me or they would have spoken in their regular previous manner and voice level. Their actions alluded to this observation. It was a very long drive to get there and they were less than cordial, accommodating, professional, or courteous! I have stayed at numerous B&B's and cabins and this was the WORST experience I have ever had. As a business person, they surely did not promote their business in any way to advance it! I would never bring my dogs to a place if they were not allowed, and I was paying a house-sitter to care for my other dogs at home so why would I bring a dog if I knew they were not allowed?? If I am given info telling me they are allowed, info THEY sent to me and info I SHOWED THEM AND PROVED THEY SENT TO ME, and I bring the dogs, the least the people could do is acknowledge their error and accommodate me because of their error. I wish I could rate this less than a 1 but that is not an option!! My advise, call them just before you leave your house in case they have changed their rules at the last minute or in case they have sent you WRONG information and do not rely on any information they send to you. And if you do call and leave a message, don't go their until you have actually spoken with them because you cannot assume that what they sent to you is at all accurate!! They did call me, eventually, but they called the day I was leaving, and I did not get their message until I returned home because they called the day I left to go there and I had already left my house because it was a 6 hour drive to get there! Had they called the night before I could have double checked with them concerning all the info they had sent. When I arrived, the man said he thought I was not going to come since I had booked it several months before and thought I would have forgotten. ?? That made no sense to me! Guess they had hoped I would not show up. OR... Maybe they found their error before I arrived, though they did not admit it to me, and figured they would end up making an additional $100. out of me staying in their cabin instead! I am speculating this, simply because their actions were so non-professional and simply rude!
- Official Description (provided by the hotel):
- B&B is a circa 1940s mountain farmhouse style home. The inn is reminiscent of more laid back days, featuring stunning pasture and mountain views, porch swings and rockers. All 4 guest rooms have private baths. One bedrooms are suites. The Cove Cabin comfortably sleeps up to 6 and has 3 bedrooms, 1 & 1/2 baths and is child and small pet friendly. Located just 1/2 mile off US 76 and five minutes from downtown Hiawassee, GA, Henson Cove Place is a retreat set in a private and quiet "holler". Hiawassee is a North Georgia Mountain community that still has that small town feel. Located just minutes from Helen and Clayton, GA, NC, SC, TN and just 15 minutes from Georgia's highest point - Brasstown Bald (4,784 feet). Nature abounds! Convenient to many great attractions with a variety of things to do... or nothing at all. ... more less
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