Granted it was a busy Sunday afternoon but the lack of customer service was apparent. Without going into great detail I will just say we were disappointed. We have eaten there once or twice before with friends who enjoy it. The pizza is ok, my kids loved their baked pretzels, and I love their salads. We had asked that the children's food come out first (to keep them entertained). No food came to the table for 30 minutes and when it did it was missing the children's meals. This made no sense. They arrived 5 minutes later. We will try again one evening without the kids, maybe we'll get better service? I think it is slightly overpriced. I know they use good ingredients but sal's downtown is delicious pizza for less. We did order wings for an appetizer which were quite good.