If you are in the hospitality business then you need to be hospitable.
On arrival we 'Stopped Before Entering Site and Report to Reception' then a rather disgruntled lady came running over and TOLD me to pull the car into the site before coming into reception to report in!!!!!!!!
No welcome just rules, rules, rules and that we should not chase the ducks because we were privileged to be in their garden!
I am 46 not 6 and would like a warm welcome and to be treated like an adult with some common sense. I paid for the 'privilege' to be in their garden. I actually requested when booking, an electric hook up and was told that there were none available as they were all taken. When told to park anywhere in the middle of the field I then looked around the outer edge and counted over three quarters of the electric hook ups available and they were still available on our departure.
We arrived on the bank holiday and were told in no uncertain terms that food will not be served after 7 pm.. We rushed to get the tent up as we only had an hour and were hungry after our 4 hour journey and were in the middle of nowhere.
Rushed to the pub and were 'unwelcomed' by a dirty looking man who stank of cigarettes behind the bar. Purchased a drink in plastic glasses and inquired about food. It was again drummed into me that I needed to be quick as the kitchen would shut at 7pm SHARP!!
On looking at the menu I assumed that because of the prices the food would be that of a bistro pub using the finest cuts of meat, oh sorry I meant that looking at the prices that they were taking the mick. Who would pay £7 for a jacket potato??? or £7 for a bap!!!! I decided to wait with the wasps to see if someone else would have their food delivered, sorry, have their food left on a pedestal across the road and number shouted. On seeing an unlucky customers food it looked as though it was brought in the back of a van the day before, nuked within an inch of it's life and thrown in a dirty plastic bowl. I escaped to Gloucester and found some FOOD!
The three days we were there I didn't shower as it was disgusting, the mops in the cubicles were yellow and the water in the buckets was stagnant. The shower/toilet block should be condemned.
We adhered to the 10PM curfew and decided that we were supposed to be on holiday not in some kind of punishment regime.
The friendly matriarch would drive around in her 4 x 4 three times a day to check that everyone was in line and adhering to her 10 commandments and that the ducks were not being run ragged by unruly HOLIDAY MAKERS!
There were no closed bins we had to throw our rubbish in open skips which was lovely and hygienic.
We left a day early and will NEVER return. These people are not suited for the tourist trade. If I was a bricky I would of bricked up their door as in an episode of 'Auferdersehn Pet', they should be closed down and not be in the business of happiness and relaxation.
We were not very impressed.