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Quality Inn & Suites
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208 - 213 of 404 reviews
Reviewed 6 July 2014

While it is true we did not have advanced reservations when we did arrive Robin stated she had a room for 1 night. A gentlemen called to cancel his reservation that would have made it possible to stay for 2 nights. We checked in to room 211 which was a king room. Bobby told us the guy cancelled the next day we could stay another night and was it ok to move to a room with 2 queen beds. Bobby by the way is awesome!! We were moved to a handicapped king room which had mold in the bathroom and very outdated. Calling the front desk we asked why we were moved to another king room 119 which did not make sense. Robin stated she would have to ask Monica the mgr that when she got back.Another person came on the phone named Debra Exom. She said she was the general manager. I did not get a chance to ask her because she decided to use very bad behavior by giving me an ultimatum. She said I could stay the night or check out that she had a waiting list for this room. I asked her name and hung up.If choice hotels wants to protect their brand they need to cater to their customers and update your rooms. The holiday price 135.00 with no AAA discount or AARP discount. Greedy.We drove a long way instead of going to Fla because we liked Jekyll Island. We were too far from home at a National Park.They had to drain the lake because of a leak in the dam and that's why we didn't have reservations on the 4th of July and the only reason!! And to be treated as an after thought just because you were full is uncalled for!!!

Room Tip: room 211 is nice upper room
  • Stayed: July 2014, travelled as a couple
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5  Thank awhitpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, General Manager at Quality Inn & Suites, responded to this reviewResponded 9 July 2014

I appreciate you taking the time to praise our staff. Like your situation, we go to outstanding lengths to accommodate our guests. While we were able to squeeze you in pre-Holiday weekend in a standard king room- it was unavailable for a 2nd night. We got you moved into an accessible King room to allow you to keep a king bed and to move downstairs with the assistance of our Maintenance Staff. We also waived the 2 night minimum on the weekend to allow you to stay just Friday night the 4th. You were informed at check-in that we were not accepting any discounts for the duration of your stay. While I apologize if my responses were abrupt, my staff and myself went to great lengths to ensure your husband and yourself could enjoy the fireworks on Jekyll just another day. When guests make travel arrangements last minute, we unfortunately must have them relocate to extend their stay to accommodate guests that have pre-booked prior to arrival. Thank you so much for you understanding and the praise of our staff. We do hope that you come to visit again and will call in advance to ensure accommodations are available. - In the spirit of hospitality, Deborah Exum, GM

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Reviewed 3 July 2014

I have been going to this motel off and on for decades. As pointed out by other reviewers yes, it is old. But it is also clean and affordable and right across the street from the beach. And they have a nice pool. Staff is nice and accommodating. I recommend them unless you need a 5 star hotel in which case there is the Jekyll Island Club.

  • Stayed: May 2014, travelled with friends
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Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, General Manager at Quality Inn & Suites, responded to this reviewResponded 8 July 2014

Thank you for sharing! While we will celebrate our 55th birthday year this year! We also celebrate all rooms clean every day! Thanks again for sharing your feedback.
Deborah Exum, GM

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Reviewed 1 July 2014 via mobile

It was a nice place & the people that worked the desk were polite, they even called the room right after we arrived to make sure everything was to our liking. BEST of all it was dog friendly, with a very nice place to walk the dogs(they even had poop bags! ). Very short walk to the beach! Bike rental on site. It was a clean place & the deer came right through the parking lot, that was amazing!

Stayed: June 2014, travelled with family
3  Thank Dawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, Director of Sales at Quality Inn & Suites, responded to this reviewResponded 19 August 2014

Thank you for your positive feedback! We are excited to hear when someone has enjoyed their stay with us. Your comments will be passed along to the staff and we hope to see you again soon! Sincerely, Claire Moody, Director of Sales and Marketing.

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Reviewed 30 June 2014

I was expecting a regular hotel room and landed in a suite! Awesome!

Very Clean! The property is dated but the room is very modern with a flat screen in both rooms. Bathroom is very clean but small, the figures are dated and the tile shower is too but it looks great, their is no fan in the ceiling but it is super clean and bright.

The pool is old and needs some freshening up! It needs a little attention But we were following a large camp week and my room is a re-model suite.

My wife was so excited! We got a great deal almost haft of other places on the island, and for "just two nights" we decided we would try it and we will return.

The breakfast is fine, nothing special, EXCEPT they have 4 waffle makers instead of just two. It is the little things.

Room Tip: The one room suites has two double beds. They are double bed not queens. At least that is the story in 215.
  • Stayed: June 2014, travelled with family
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1  Thank skidawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, General Manager at Quality Inn & Suites, responded to this reviewResponded 7 August 2014

Thank you for sharing your visit with us. We love to surprise guests with our upgrades especially for special occasions. We look forward to your return visit. Have a wonderful rest of Summer. Deborah Exum, GM

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Reviewed 22 June 2014

Rooms need updated. Especially bathroom an kitchen area. Rust noted and holes under cabinets, tub in drain properly. They did allow pets which was a nice plus. For the prize of $175 a night I expected much better rooms and suites than what we had.

  • Stayed: June 2014, travelled with family
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1  Thank Denise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 24 June 2014

Allow me to apologize for the condition of your room during your recent visit. We are planning some kitchen and bath renovations soon. We make every effort to give each guest a comfortable visit. Families do like that they we allow their pets and that the pets are welcome of most of Jekyll Island beaches. I sincerely hope you will give us another chance to exceed your expectations and prove southern hospitality still exists..

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