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“No frills” 2 of 5 bubbles
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #8 of 8 Hotels in Jekyll Island
GreenLeadersBronze level
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No frills”
2 of 5 bubbles Reviewed 17 August 2014

My fiancé came for a wedding at stayed at Quality Inn. Entering our room, the smell of bleach was overwhelming. The decor was outdated, but that did not bother me. However, the room was too warm. I tried to turn on the dehumidifier, but it would not come on. After some investigation, the water bucket had not been emptied nor recently cleaned. In the bathroom, my fiancé found bugs. One of our (clean) towels had a hair on it. I also found trash under our bed. I will say the continental breakfast was better than expected--- eggs, sausage, pasteries, bagels, and make your own waffles. Also, when we checked in, the attendant was friendly and helpful. If returning to Jekyll Island, we would not stay here again.

  • Stayed August 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Margaretchaffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, Director of Sales at Quality Inn & Suites, responded to this review, 19 August 2014
Thank you for your feedback. We strive to provide clean and comfortable rooms and I apologize that your experience with us did not meet your expectations. The information you provided will be addressed with our staff to get those matters corrected immediately. We hope that you will visit us again so we may demonstrate our commitment to our guests. Sincerely, Claire Moody, Director of Sales and Marketing.
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366 reviews from our community

Traveller rating
    52
    106
    75
    60
    73
See reviews for
150
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
2 of 5 bubbles Reviewed 15 August 2014

I booked the Room knowing it was outdated. I didn't have a huge issue with it, but I do have an issue with it being dirty, and in dire need of repairs and normal upkeep.

ISSUES:Bugs all over in bathtub and kitchen, coming in from gaps/holes from missing screws in windows. Window sills covered in dead bugs (bedrooms,kitchen, bathroom). Grime all over the paint and around door handles and light switches. No air flow in 2nd bdrm, hot. Smashed fly on bdrm window when we walked in, still there.

The housekeeping staff, that we had, spoke limited English. An issue when I'm trying to get towels, toilet paper, trash bags, etc. She didn't offer to clean the room. Just stood there, so I requested needed items. 2nd day I did ask her to vaccuum the floors, as there was sand from our beach outings. Otherwise, I opened the door and she only had towels in a stack ready for me. Several dishes dirty in cupboards. Pool was in dire need of cleaning & paint, grime, dirty, bugs. Lots of ants on sidewalks and in pool area. Several cabinets didn't shut, gaps on both sides of kitchen window, no screens, lots of bugs inside. Killed 4 spiders on the window sill, rusty/Dirty vents. Cob webs in window corners.
SUGGESTIONS: Train your staff how to clean properly! Hire additional housekeeping staff. Fix minor issues like the cabinets, holes, bug issues. A fresh coat of pain would help immensely. Regular insect/ant spray treatments, that's an easy fix. Eventually baths and kitchenettes need updating These aren't suites, they are large, multi-room, motel class rooms.
TO THE STAFF: I was reading these reviews, there are way more negative reviews than positive. So actually start correcting the issues! You are giving Choice Hotels a terrible name. And maybe do random inspections on so-called "cleaned", empty rooms everyday. Then correct the mistakes made.
I could have chosen another hotel, but I am a BlueGreen Vacation Club member and since Choice Hotels partners with you, I wasnt concerned. I was wrong, I guess I just had higher expectations. I will also be contacting BlueGreen regarding the issues in this hotel.
If you want to hang up TripAdvisor signs, asking to boost your ratings, then correct issues and live up to the "Quality" in your name.
Rm 210 (2 bdrm suite), 4 nights, 7hr drive.

  • Stayed August 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sassysmurf13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, Director of Sales at Quality Inn & Suites, responded to this review, 19 August 2014
Thank you for your feedback. I apologize for the issues encountered during your stay and that your experience did not meet your expectations and please know that your issues are taken very seriously. The information you provided will be shared with our staff and corrected promptly. Being located in South Georgia and pests being an issue we maintain a strict and pest control regiment through a third party to head off issues such as these. We do hope you will visit us again as we strive towards kitchen and bath renovations in the upcoming year. Sincerely, Claire Moody, Director of Sales and Marketing.
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Travellers are raving about these Jekyll Island hotels

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 August 2014

Room was spacious but the kitchen was dirty and the carpet was black from filth. I stayed 4 days and never heard or saw the cleaning staff with a vacuum. The breakfast was typical hotel freebee. Check-In staff were nice and check-out a breeze.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Zeusme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, Director of Sales at Quality Inn & Suites, responded to this review, 19 August 2014
Thank you very much for your feedback. I am sorry to hear of your disappointment with your stay and have addressed your issue with our Housekeeping Department. We strive to provide clean and comfortable accommodations and will correct this issue immediately. I do hope you will visit us again so we may prove our commitment to guest satisfaction. Sincerely, Claire Moody, Director of Sales and Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 9 August 2014 via mobile

Smelled like an ashtray, hallway filthy, blood on comforter, coffee maker no working, empty bourbon bottle in bedroom, TV not working in bedroom, room half made up and promises to correct were not kept. I will never stay in a choice hotel again

Stayed August 2014, travelled with family
Helpful?
5 Thank Gkemrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, Director of Sales at Quality Inn & Suites, responded to this review, 19 August 2014
Thank you for your feedback. We pride ourselves for providing clean and comfortable accommodations and are disappointed to hear that your experience was not satisfactory. I will be addressing the issues you encountered with the appropriate staff to ensure that these items are corrected immediately and we are on point for future visits. Thank you again for the feedback as it only helps us improve. Sincerely, Claire Moody, Director of Sales and Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 5 August 2014

Room was nasty full of bugs, stains on the sheets, rust in the tub. The pictures online showed a different room than what we were in. If I didn't drive 5.5hrs I would've not stayed there at all. Checked out the next day and stayed down the street.

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Nanique22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, General Manager at Quality Inn & Suites, responded to this review, 7 August 2014
Thank you for sharing your feedback. We are located in South Georgia in the heart of Summer so bugs come with the territory. Palmetto bugs while in the pest family as roaches are not the common roach pest. They are indigenous to the area of Palmetto trees and bushes which thrive on our island. We maintain a stringent pest control regiment with a 3rd party vendor to ensure we are pest free. We do hope that you will revisit us again, as we strive towards our kitchen and bath renovations in the upcoming year. Deborah Exum, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

The hotel was ok, but the housekeeping staff were not on point. We checked in on a Friday afternoon and did not have our suite cleaned the entire time we were there. We checked out on the following Tuesday. The breakfast was satisfactory. Parking was great and swimming pool was nice.

Room Tip: Rooms over the pool may be noisy/
See more room tips
Green Features: I guess they do what they can. We didn't see it because our room was not cleaned.
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, General Manager at Quality Inn & Suites, responded to this review, 7 August 2014
Thank you for sharing. I will share your feedback with our Housekeeping Staff to ensure we are better on point for your next visit. Thank you again for sharing your feedback. It only makes us better. Sincerely, Deborah Exum, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 July 2014 via mobile

Ran across 3 roaches, hair covered back of bed, bathtub faucet ran constantly, TV broken, internet did not really work. The staff was generally nice but that is the only positive thing I can say. We stayed here due to going to a conference and not finding another hotel with rooms available. I now wish we would have just stayed off the island.

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Scott A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityjekyll, General Manager at Quality Inn & Suites, responded to this review, 7 August 2014
Thank you for sharing your feedback and praise of our staff. We do pride our selves on providing a clean comfortable room. I apologize if that was not the case during your stay. We accommodate many guest each evening and when presented with issues have a commitment to satisfaction to resolve asap. We do hope that in your future travels to Jekyll Island that you may visit us again that we many demonstrate our commitment to our customers. Thank you Deborah Exum, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 700 N Beachview Dr, Jekyll Island, GA 31527-0830
Phone Number:
Region: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Jekyll Island
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Jekyll Island
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Odigeo, Hotels.com and Travel Republic (UK) so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites
Quality Hotel Jekyll Island
Quality Inn Jekyll Island
Jekyll Island Quality Inn
Quality Inn & Suites Jekyll Island, Georgia

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