Short story: ***** DO NOT STAY HERE *****
We stayed here for 1 night while driving while driving to Florida. After bringing our luggage up to the rooms my brother in law mentioned a very strong smell of bleach in his room, which we witnessed. We suggested he was lucky because our room smelled of cigarette smoke even though we requested a non-smoking room.
When we returned to the room after supper the smell had dissipated somewhat, we settled in and put the the kids to bed. My wife went to get herself ready for bed, after a moment she brought me to the bathroom and there was the very distinctive smell of marijuana, presumably coming from the next room.
I expressed my concern to Mr. Patel at the front desk and explained I wanted another room, he refused saying the were full except for 3 suites but I would have to pay another $60, I refused. I asked him to send someone to my room to verify my concern, he refused. I asked him to call the room next to mine and find a resolution, I didn't realize until later that night that he actually called my brother in laws room and yelled at him to stop smoking marijuana because the room beside him was complaining. Thanks to Mr. Patel for letting, what I thought at the time was a drug addict, not only know I was complaining about him but also where he could find me and my sleeping family.
At this point I have refused to pay a higher rate and I am wondering if the people beside me were going to cause me grief. I asked what he can do and I was told he could refund my credit card, I took this to mean he was comping my room, but after the credit was processed he told me to bring the keys back to him after I got my belongings out. I explained I would vacate the room in the morning and he told me I would vacate the room tonight. I proceeded to walk away and look up a number for Motel 6 head office on my phone, I called but unfortunately it was to late and the office was closed, I could only reach the reservation desk and she was unable to help me. While on the phone with the reservation desk someone came to the room and told me I had to leave, I explained I was trying to get to the bottom of the situation so he called the front desk and magically there was another room available. I went downstairs got a key to the room so I could inspect it before moving my family, the room was acceptable so we moved our belongings and I paid for the room.
While paying for the room I was informed that I had now wasted 2 rooms and he was out the cost of the first room because he could not rent it out so late at night. I explained that whoever was smoking pot in the room next door wasted the room not me, I honestly can't believe he had the courage to actually look me in the eye and tell me it was my fault. I told him now would be a good time to be honest with me and admit he lied about having the extra room available the whole time, if he had just moved me over right away the issue would have been dropped, his response was how did he know I wouldn't complain about the new room.
Unfortunately Mr. Patel made a conscious choice to not help me and instead treat me as if the unacceptable room was my fault. He then proceeded to insult me by saying I would have complained about the second room anyways. Told what I thought at the time was a drug addict I was complaining about him and where he could find me. To top it all off he called my brother in law up on the phone and accused him of smoking marijuana (to be clear my brother in law does not do drugs and is innocent in this, his only mistake was being in the room next to me)
I would also like to add my expectations of a $60 a night hotel room are rather low, I want a bed, a bathroom, a place to charge my phone and a drug free environment. The second room provided me all of those things and had I been moved to that room in the first place, I would be sleeping right not and not writing this post.
- Official Description (provided by the hotel):
- Motel 6 Jonesboro GA is conveniently located near shopping and dining. Visit Southlake Mall, Turner Field or the Aquarium. Relax in our outdoor seasonal pool, or work out in our fitness facility. We also offer microfridges in all guest modern rooms. ... more less
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- Also Known As:
- Tara Inn And Suites
- Tara Hotel Jonesboro