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“Uncooperative Staff”

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Holiday Inn Express Lawrenceville
Ranked #6 of 11 Hotels in Lawrenceville
Certificate of Excellence
Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Uncooperative Staff”
Reviewed 16 December 2008

Upon check-in staff member was on cell phone and seemed to be off put by my arrival. Employee was also unable to print me a receipt at check-in when I requested to prepay for my stay. When I brought this to the managers attention she said the employee didn't know how to do it because policy was to not print receipts at check-in? I would think that if a guest would like to pre-pay, the staff should be able to provide a receipt. I guess I'm wrong. .

When I came down for towels a few days later it took 10 minutes for employee to get to the front desk. There was no bell at the counter and when she did finally come to the desk she was again on her cell phone. Very Unprofessional and left a bad taste in my mouth. Rooms were ok at best. The mirror in the bathroom had a crack that was fixed with packing tape and 2 of my 4 days I took a cold shower.

Mediocre at best.

  • Liked — Plasma TV in the rooms
  • Disliked — Service
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AngryHands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Ft. Lauderdale
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2008

Had to make a last minute trip to visit my critically ill sister in GMC and chose this hotel because it was close. My expectations were low but hoped I would find a clean bed and it wouldn't be too unpleasant.

To my surprise, the hotel was exceptional. It is immaculately clean and the beds were among the most comfortable I have encountered anywhere, including many high-end hotels.

I have never even stopped at the free breakfast counter in a discount hotel before but this one was inviting, pleasingly displayed with choices that interested me daily. The marble floors and tables were spotless and there were fresh flowers on the tables daily.

But probably the very best part was the friendly desk clerk. She was so warm and caring and went the extra mile to see that our stay was as pleasant as it could be during a difficult time for our family.

This was my first experience with a Holiday Inn Express; however, if this is representative of what I can expect at others I will seek them out in the future.

  • Liked — Staff, cleanliness & comfortable bed
  • Disliked — No complaints
  • Stayed December 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Cheyennejoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnson City, Tennessee
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 May 2008

My family and I were in Lawrenceville for a wedding. We reserved 3 rooms at the Holiday Inn Express. We were so impressed. The staff was exceptionally friendly. The rooms were really impressive. The guest rooms all have a seperate sitting area. It's more than just a basic hotel room... it's a suite! The breakfast offered was really great. We would highly recommend this hotel if you are in the Lawrenceville area.

  • Liked — The staff and the guest rooms were great.
  • Disliked — The pool was scary.
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank WimaFlintstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2007

My husband and I had to make a fast, unscheduled trip to Lawrenceville, Ga., when my sister's hospital stay went from serious to critical. Since we are Priority Club Members, I contacted the hotel's web site before we left home and there were no rooms listed as "available". The hotel was close to the hospital, so after arriving, we stopped by and were pleased to find that they did have rooms afterall. I don't understand why they weren't "available" online. I guess in the case of unplanned stays, it pays to follow up with the hotel itself. The staff was pleasant, although they denied us a hospital rate that was given to another relative during the same week. The room was very comfortable with fridge, microwave, sink and even some paper plates, cups and eating utensils. The breakfast was pretty basic and not as nice as some of the other Holiday Inn Express that we have stayed at and they didn't put cookies out every afternoon like we found at the others, but for this stay, those were small details.

We like the Holiday Inn Express hotel chain and will definitely stay with them again.

  • Liked — Close to the hospital where my relative was staying.
  • Disliked — That we were denied a 'Hospital Rate' that other family members were given.
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Lhlady24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 16 June 2006

We were pleasantly surprised. Very nice accommodations. Clean as usual with Holiday Inns. The suite was very roomy. I would recommend to anyone. The price was good.
Very good location to food establishments. A very nice staff. It was an enjoyable stay. The hotel looked exactly as it did on the web. I think it has nice curb appeal.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 1 November 2005

This motel was modestly priced compared to most of the others in the area but we were pleasantly surprised by how big our suite was. This suite included to big windows, living room, desk office area, kitchen with wet bar and 2 double beds. Large closet with 2 large mirrors.
Wireless internet worked great also. What a deal!! We will be back.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Lawrenceville

Property: Holiday Inn Express Lawrenceville
Address: 520 John B Wilson Ct, Lawrenceville, GA 30046-7647
Phone Number:
Region: United States > Georgia > Lawrenceville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Lawrenceville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Lawrenceville 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Welcome to our hotel in Lawrenceville, GA! Allow this quaint Atlanta suburb to lure you into its historically beautiful downtown surroundings, which support a wealth of fine dining and shopping. Located in the Northeast suburbs, our hotel, 38 minutes from Downtown Atlanta, boasts a location convenient to all nearby area attractions. We are conveniently located just 10 minutes from Sugarloaf Mills Shopping Mall & 20 minutes from the Mall of Georgia - the largest mall in the Southeastern region of the United States. Of all the hotels in Lawrenceville, GA, the Holiday Inn Express(R) is designed just for you, with all the modern amenities and comforts of home. Corporate guests looking for a hotel in Lawrenceville, GA need look no further than the Holiday Inn Express(R) Lawrenceville, which offers a well-equipped Business Center and free high-speed Internet access. We also now offer late meal options for guests checking in after hours. Just pre-order a meal from our preferred caterer, J. Michael's Cakes & Catering and have it waiting for you when you arrive at the hotel. Just a short drive from Gwinnett Medical Center and the Gwinnett Arena, and several other prominent Lawrenceville corporations, Holiday Inn Express Lawrenceville is the best choice for our business travelers. Families can enjoy a stress-free trip when they stay at our hotel. We pride ourselves in providing you with a convenient location close to the most popular attractions, including Dave & Busters, Medieval Times, Stone Mountain and Lake Lanier Islands. The unique shops, museums and restaurants downtown make a great place to visit and are just a short drive from our hotel in Lawrenceville, GA. The crystal clear waters of our seasonal outdoor pool are waiting to welcome you to a relaxing stay. ... more   less 
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Also Known As:
Holiday Inn Express Lawrenceville Hotel Lawrenceville
Holiday Inn Lawrenceville
Lawrenceville Holiday Inn

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