Upon my arrival Ms Yvonne was not a very pleasant associate to say she is the front desk supervisor. I arrived early and she claimed the hotel was sold out. The location is a pretty desolate area and for the parking lot to be so empty, I found that hard to believe. My party and I checked into 1 room, I am grateful she allowed me to do that. But my issue was the second room I check into. The bathroom was very foul and had a urine type odor in it. I called the front desk and asked that while I was out if someone would please clean the bathroom. The young lady at the desk (don't remember her name, short hair drive the Green box car) was very helpful and had the room deep cleaned.
Each night although it was bad weather and cold, we still had the air on in the room at 60 degrees. It gets really really hot in the middle of the night. Its unbearable.
I expressed my concerns with my room to the front desk agent who assisted with my check out. She expressed that the manager/supervisor had just stepped away. There were no accommodations made nor did I receive an email or phone call about the issues I had in my room.
If you like to spend your money at a hotel where the guest service supervisor doesn't speak, you aren't given any sympathy for a hot sweaty room, no follow up phone calls from Management, then I would highly suggest you stay here. Otherwise, don't waste your time.
- Official Description (provided by the hotel):
- The only hotel within a 10 mile radius that has a full service restaurant serving a hot made to order breakfast for only $9.95 per person plus tax and gratuity. Children do not eat free. Or book our Bed & Breakfast Package that includes breakfast for up to four guest per room in the rate! Join us in The American Grill restaurant for dinner, or select evening room service. Our full service bar is open daily at 5:00PM. Enjoy 112 well appointed guest rooms and suites with complimentary Wi-Fi, HDTV, microwave, refrigerator & Keurig Coffee Maker. Our 2,687sq. ft. of flexible function space will accommodate all you meetings needs, weddings, parties, dinners etc. Perfect for corporate or social functions. Our catering and food & beverage team will make your event successful. Select one of our menu's or let us assist you in creating your own. ... more less
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- Also Known As:
- Hilton Garden Inn Atlanta West/Lithia Springs Hotel Lithia Springs