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“Wonderful, friendly and very clean!”

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Holiday Inn Express & Suites Atlanta East-Lithonia
Ranked #5 of 8 Hotels in Lithonia
2 reviews
“Wonderful, friendly and very clean!”
Reviewed 14 August 2013 via mobile

Very friendly, accomodating and courteous staff. We stayed for 3 nights and my family and I will definitely stay there again! The rooms are clean, especially the shower. Free breakfast. Great fitness room and pool. The kids had a blast!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYtoGA85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shobha30038, General Manager at Holiday Inn Express & Suites Atlanta East-Lithonia, responded to this review, 15 August 2013
Thank you for sharing your experience. Customer feedback is our greatest reward. We know where to keep up the good work and where to improve our service. I certainly hope you will stay with us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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64 reviews from our community

Traveller rating
    37
    13
    6
    5
    3
See reviews for
21
8
5
21
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Rome, Georgia
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 August 2013

The room was large and clean. The hotel was close to I20 and Stonecrest Mall is across the road. The staff was vey helpful and I enjoyed the goody bag for being a priority member. Gravy biscuits for breakfast was a nice change from bagels. I will definitely stay here again.

Stayed August 2013, travelled on business
Helpful?
Thank Sonya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shobha30038, General Manager at Holiday Inn Express & Suites Atlanta East-Lithonia, responded to this review, 15 August 2013
Thank you I am so happy you liked your accommodation and the great service you’re received from my team. Thank you for taking the time to express your observations. It is our pleasure to always attend to all the needs of our guests. I hope we may welcome you again in the near future. Have pleasant week
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Lithonia, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2013

very well maintained. staff very helpful. Room was clean and well stocked. Outside grounds very clean. I would recommend this property and will definitely stay here again. The location is very accessable from the interstate and ample parking. Front desk people were quick to help and very knowledgeable.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank salserio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shobha30038, General Manager at Holiday Inn Express & Suites Atlanta East-Lithonia, responded to this review, 27 July 2013
Thank you for sharing your experience. Customer feedback is our greatest reward. We know where to keep up the good work and where to improve our service. I certainly hope you will stay with us again in the future.
As you have become one of our best loyalty guest.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2013

I just completed a stay at the Holiday Inn Express Lithonia-Stonecrest and I can't say enough good things about the service there. I needed a number of rooms as I was traveling with a group on a business trip. From the moment Shobha, the manager, answered the phone it was smooth sailing from then on. She was extremely professional but warm and accommodating at the same time. I changed the reservations at least 3 times and she never flinched. I was going crazy and she was calm and had everything under control. She even offered to have the rooms ready early for our first arrivals because I told her some of my colleagues would be coming early in the day and going straight to work in the conference room. I arrived on Saturday but had already received word that the hotel was very nice from my boss. Oh and did I mention the deluxe continental breakfast? Bacon, sausage, gravy, biscuits, cheese omelets, fruit, bagels, and lots more. That was really nice because our days started early and we never had time for a leisurely breakfast out. Our rooms were always taken care of each day and we really had no complaints. This Holiday Inn Express didn't miss a beat and one thing that really stood out to me was the friendly attitude of everyone on staff from the housekeepers, to the kitchen manager to the front desk personnel. Whatever they are doing with their staff over there, it;s working! Friendly, happy and helpful! WOW!!! Anyway, special thanks again to Shobha and the staff (and the breakfast lady) for providing such great service during our stay. If you have business in the DeKalb area, please consider this Holiday Inn Express just outside of Atlanta. You will not be disappointed!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shobha30038, General Manager at Holiday Inn Express & Suites Atlanta East-Lithonia, responded to this review, 6 July 2013
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service.
We hope you had a wonderful vacation and hope to see you at our hotel again.

IN THE END THE ONLY PERSPECTIVE THAT MATTERS IS OUR GUEST!

Thank you so much
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New York City, New York
1 review
Reviewed 2 July 2013

I chose this hotel because the mall was right next to it and many restaurants. I have stayed at a lot of hotels since I travel a lot for work. But this Holiday Inn I would definitely put in my top 5 best stays of all time. The number one reason was the service. All hotels are the same with bed and breakfast but what differentiates them are the people that work there and the service you receive. The manager was very welcoming and she went above and beyond to make my stay over the top! Thank you! Also the staff was also very delightful and at your service. I can tell the manager really pushes her staff to be the best. I will be staying here again on my way back from New York! The location is great if anyone is looking for good eats and shopping. Thanks again!

Room Tip: The manager was at the front desk so she recommended me a room and told me you wont be disappointed...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shobha30038, General Manager at Holiday Inn Express & Suites Atlanta East-Lithonia, responded to this review, 6 July 2013
Thank you for taking the time to share your experience. We are grateful that all of our hard work and dedication is noticed and appreciated. I will make sure to share your thoughts and experience with my staff.
Again, thank you for sharing your experience. Our guests' appreciation is what makes everything worth it.
Thank you so much greatly appreciated
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 27 June 2013

Recently stayed at this property with my family and enjoyed our stay. The hotel looks new and is very clean. The rooms were great and the breakfast was always stocked with lots of good food. The staff and management on site was very helpful and friendly when needed. I liked that the property had a sundry area where people can buy an array of snacks that are not the typical vending machine food.We enjoyed our stay and will return again soon!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather82296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shobha30038, General Manager at Holiday Inn Express & Suites Atlanta East-Lithonia, responded to this review, 1 July 2013
Thank you, we appreciate your thoughtful comments! We certainly want our guests to feel the outstanding 'Southern Hospitality' the moment they arrive! We're pleased to hear you found your room comfortable and enjoyed the great service from our team. We are passing along your gracious compliments of the team they are outstanding representative. Thank you for taking the time to share your feedback about your recent stay with Trip Advisor readers. We are delighted that you enjoyed the accommodations.
Have a pleasant day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dacula
2 reviews
Reviewed 27 June 2013

This hotel is Clean, in all areas room as well as lobby. I would recommend this property for anyone traveling or needing extended stay . The location is right off the interstate and next to several nice places to eat as well as a very nice safe shopping area.
The people working at the property were very professional and knowledgeable about the surrounding area. Great Visit!

Room Tip: If traveling with children request a room that does not face the parking area or a street so that yo...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shobha30038, General Manager at Holiday Inn Express & Suites Atlanta East-Lithonia, responded to this review, 1 July 2013
Thank you for taking the time to share your experience. I will make sure to pass along your comments to our Ladies and Gentlemen so they know their hard work and dedication is noticed and appreciated by our guests. It is guests like you, who take the time to share positive thoughts, that encourage our staff to always deliver excellent customer service.
We hope you have a wonderful week and hope to see you at our hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Atlanta East-Lithonia

Property: Holiday Inn Express & Suites Atlanta East-Lithonia
Address: 7846 Stonecrest Sq, Lithonia, GA 30038-2694
Phone Number:
Region: United States > Georgia > Lithonia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Lithonia
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta East-Lithonia 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express and Suites Atlanta East-Lithonia. Ideally located 20 minutes east of Atlanta, the Holiday Inn Express and Suites is close to many of Atlanta's attractions. Area attractions include Georgia Aquarium, Zoo Atlanta, Stone Mountain Park, The New World of Coke, and the Stonecrest shopping center. The hotel is located directly on Interstate 20 offering convenient access to all east and west bound travelers. The local area provides a variety of championship golf courses, parks and outdoor recreation. Several restaurants, sports bars and specialty shops are in the Stonecrest vicinity and are even within walking distance. With the hotel's ideal location in Lithonia a variety of local businesses are within a short drive of the hotel. These local businesses include Baxter International, Georgia Pacific, Volume Transportation, International Paper, and BIO labs. All guest rooms are oversized and include a pull out sofa, microwave and refrigerator. Enjoy a Simply Smart Breakfast every morning including hot and cold items and our world famous cinnamon rolls. Whether traveling for business or pleasure, the Holiday Inn Express and Suites Atlanta East-Lithonia is located in the perfect location to make our hotel your home away from home. Our inviting accommodations and customer service will make your stay memorable. Come let us show you a good old time with our Southern Hospitality Service. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Lithonia-Stonecrest

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