We are all seasoned travellers. On this particular trip, we stayed at four different hotels. Two were Holiday Inn Expresses, one a Crowne Plaza and one was a Fairfield Inn. We had great experiences at the other three but this one was most disappointing. In fact, this one also cost $30 more for the night than the most expensive of the other three. The toilet in our room was loose on the floor so, when using it, it felt like there was an earthquake going on as your throne floated this way and that, The spout in the bathroom was also not attahced to the wall and there was at least a half inch gap between the spout and the wall. There was no night table or lamp on one side of the bed which meant that I had to get out of bed to turn off the light and to put my glasses and book down somewhere else. Scruffy and ill-equipped is the best way to describe the room. Our friends across the hall turned on the heat in their room and immediately after, a strong burning smell filled the room causing our friend to spend the night coughing and feeling ill. The usual Holiday Inn Express breakfast was on offer but the pancake machine was out of order (no big deal usually but another bit of frustration). On exiting the hotel, I tried to go out the back door (marked as a fire door as well as a regular exit to the back of the building where our car was parked) and found the door solidly closed (not sure if it was locked or just very stiff - but this could definitely pose a problem in an emergency.) I had to go all the way around the building to get to the car. Front desk staff were helpful and friendly, however, when our friend and I complained about the issues in our rooms, the clerk stated that a number of people who had stayed on our floor had complained about the same issues and assured us that when the manager arrived, a reduction in our rate would be applied for the inconvenience we experienced. As you might imagine, that was the last we heard from the hotel. No compensation whatsoever was forthcoming. My recommendation would be that you drive another few miles and find another hotel.
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- Holiday Inn Express Marietta-Atlanta Northwest Hotel Marietta