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“Clean, Quiet - Showing Its Age Somewhat”

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Hilton Atlanta / Marietta Hotel & Conference Center
Ranked #3 of 33 Hotels in Marietta
Arlington, Texas
Level 6 Contributor
196 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Clean, Quiet - Showing Its Age Somewhat”
Reviewed 16 May 2014 via mobile

I stayed here on a recent business trip to Marietta when my other two regular hotels were booked up. From the exterior this property is gorgeous, sprawling, plantation-like and on a golf course. Inside it is a little long in the tooth. The lobby area is spacious with historical artifacts. When I stepped out of the elevator on the floor where my room was located the hallway smelled stale. My room was spacious and quiet. The bathroom was small. I decided to dine in at a hotel restaurant and found the food to be good and reasonably priced. Paid extra to get a full breakfast as opposed the the free continental breakfast. Will keep this property in mind if my two primary hotels are not available in the future but it will strictly be a back up.

Stayed May 2014, travelled on business
Helpful?
Thank Cindy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, 22 May 2014
Dear Cindy P,

Thank you for the generally good review and for staying with us, even if we were not your first choice. I would welcome the opportunity to learn more about how we can move off the back-up plan. Regardless, we wish you all the best and until we do see you again,

Safe Travels!
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892 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
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English first
1 review
Reviewed 13 May 2014

This hotel needs to be renovated it smells moldy and old. The bathrooms in the rooms are small and we had 2 incidents with uncleanliness and problems with the shower and tub backup. I would not recommend this Hilton location.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, 22 May 2014
Dear Susan P,

Thank you for bringing your concerns to our attention in this review. There's never an excuse for poor housekeeping. Although we pride ourselves on generally getting great reviews in that area, we dropped the ball on your stay. Please accept my apologies. Perhaps we may get another opportunity to regain your trust in us. Until then,

Safe Travels!
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West Bloomfield, United States
1 review
Reviewed 12 May 2014

as far as i am told by the hotel staff and my personal experience, there was a constant loud running-water noise coming from the bathroom. In addition, for the restaurant, they only had one waitress and it took forever to get your order to the table.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Arif C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, 22 May 2014
Dear Arif C,

Please accept my apologies for the wait time in the restaurant and for the running water noise. I've counseled with our team to address these issues. Thank you for choosing to stay with us and for posting this review. We really do appreciate it. Until we see you again,

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Simons Island, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 12 May 2014

The hotel was the perfect location for our two-night get-together. We made use of the hotel's transportation service and were able to get to all of our planned events. Without this service, we would not have been able to enjoy Marietta and surroundings. Hotel staff was helpful and courteous.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank rewood2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, 22 May 2014
Dear rewood2,

Thank you for allowing us to serve you during your sorority reunion. We agree that our unique location, with great access to I-75, Marietta Square, yet nestled off the beaten path just enough to have that golf course view......a great little get away spot and the shuttle to let you enjoy is our pleasure to provide. Hope to see you again soon. Until then,

Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, MO
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 May 2014

Booked an online reservation using my points. I'm diamond status and you typically get a little gift when you check in. Even just a bottle of water. Ugh NO!
First of all reservations here are meaningless because they didn't have the room I reserved. No King beds in the whole city so I'm out of luck trying to change hotels. Then the front desk "lady" charged me for the room. When I inquired she said I used the cash/points options. I did NOT and have the email and confirmation to prove it. Then my phone died and she refused to call Hilton to straighten it out so I wouldn't be charged.
WHERES THE CUSTOMER SERVICE?????
Obviously I was upset by this point but little miss unprofessional decided to play the victim and say I shouldn't be upset with her. I told her she shouldn't mistreat guests and her sarcastic response to talk to her manager sealed the deal. She even shouted out their name as I walked to

I'm going to state the obvious here but when you treat people like that. They don't like it. Mind Blown!

DONT STAY HERE AND FOR GOD SAKES DONT EXPECT ANY GOOD SERVICE!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worktraveler4404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, 22 May 2014
Dear Worktraveler4404,

Please accept my sincere apologies for your negative experience. It is so out of character for us, I', almost at a loss for words. Bottom line is, we certainly didn't make you feel valued, cared for or respected and that simply is unacceptable. Please know that we take this review seriously and will use it to learn from this mistake. I do hope we will have a future opportunity to regain your trust in our ability to serve you. Until then,

safe travels!
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Summerville
1 review
Reviewed 4 May 2014

Staff was wonderful. Hotel is absolutely beautiful. Location was great and close to main street, Market Square, which just added to the convenience of the hotel. There were 2 events happening during our stay but it did not pose any problems whatsoever to our stay. Short loss of power in the morning but that was quickly resolved... Did I mention STAFF WAS WONDERFUL?

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, 22 May 2014
Dear Michelle R,

What a great review of our hotel and staff. Thank you so much! We can't wait to serve you again! Until you return to our area,

safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 5 Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 30 April 2014

Nice hotel, great view of golf course and nice breakfast spread. My only gripe was the size of the bathroom was just too small for more than 1 person at a time to be in there. The bathroom door was so large and the bathroom was so small, that you were running into the toilet when opening the door to leave. Also, I wish the hotel rooms had 2 queens and not just doubles.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MurphymomChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DuaneSherman-GM, General Manager at Hilton Atlanta / Marietta Hotel & Conference Center, responded to this review, 22 May 2014
Dear MurphyMomChic,

Thank you for staying with us and for taking the time to post this review. Thank you also for the kind comments about the venue, the service and the breakfast. I've made a note about the beds for the next replacement rotation. Hope to see you again soon! Until then,

safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Atlanta / Marietta Hotel & Conference Center

Property: Hilton Atlanta / Marietta Hotel & Conference Center
Address: 500 Powder Springs St, Marietta, GA 30064-3523
Phone Number:
Region: United States > Georgia > Marietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Marietta
#3 Business Hotel in Marietta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Atlanta / Marietta Hotel & Conference Center 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Hilton Atlanta Marietta Hotel & Conference Center's grand structure and idyllic location warmly welcome Guests traveling for business and leisure. Situated just 20 miles northwest of downtown Atlanta and less than one mile from the historic Marietta Square, the hotel sits on beautifully landscaped grounds. Enjoy the view of the adjacent City Club Marietta Golf Course and nearby Kennesaw Mountain. This GA, Atlanta hotel offers accommodations with all rooms offering striking city views. ... more   less 
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Also Known As:
Hilton Marietta Conference Center And Resort
Hilton Marietta Hotel Marietta
Hilton Marietta Resort

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