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“Room smelled like smoking, bedside lamps not working”

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Drury Inn & Suites Atlanta Marietta
Ranked #1 of 33 Hotels in Marietta
Certificate of Excellence
Fleming Island, Florida
Level Contributor
238 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Room smelled like smoking, bedside lamps not working”
Reviewed 6 August 2014

Hotel staff very pleasant. Rooms were very clean. Nice breakfast selection and it tasted good. Downside... Room smelled like someone had smoked in there. Called down to see if we could change rooms. Only room available was one right next to the lobby which would be equally as bad with all the foot traffic. Desk clerk said she would come and spray fe breeze. That to me would be as bad as the smoke smell. Didn't smell once you were in the room for awhile, but if you went to the bathroom and out of the room and came back into the room, it smelled bad. Went to put on the bedside lamps to read. One went on, the other did not. The one that was on lasted five minutes and then it went off. Called down and they checked the breaker and nothing wrong. Said they would send someone up to check however we were already in our pajamas. They tried to remedy these two inconviences for us, which was nice, however they shouldn't have existed in the first place. We asked for 10-20 percent off the room price which they did give us, so that was nice.

Stayed July 2014, travelled as a couple
Helpful?
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Atlanta Marietta, responded to this review, 15 August 2014
Thank you for being our guest! I am glad to hear that you enjoyed our staff, cleanliness, and breakfast during your recent stay with us. Please accept my apologies for the inconveniences you experienced. We are 100% non-smoking, but unfortunately we do have a rare occurrence where someone will not respect this policy. I would like to thank you for bringing both this and the lamps to my attention. We will use these examples as training opportunities with our housekeeping team and make sure they are properly reporting anything that is not up to our strict standards so that it may be corrected.

Thanks again for your business and we certainly hope to see you again in the future.

Best Regards,
Luke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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582 reviews from our community

Traveller rating
    375
    140
    45
    11
    11
See reviews for
247
151
25
68
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
  • Any
English first
Boardman, Ohio
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2014

Stayed here for two nights the 29th & 30 ,check in was quick and easy special kudos to Monique ,Cherrine and Faith Friel the staff was always pleasant asking if we needed anything, asked for extra towels and pillows and received them promptly. The room was very nice and very clean, it had a microwave and a refrigerator. The bed was very comfortable, water pressure was good. Air conditioning was working good. Served hot breakfast and it was good and at 5pm had dinner with three drinks each. From 3pm to 10pm they had free soda and popcorn. Ice machines every other floor we were in room 301.Next door was a Ruby Tuesday, a McDonalds and a Hardees and two gas stations. No shopping around hotel, but staff did print directions to a mall and other places we might be interested in.Would definitely stay here again.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mosleyshl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

Free breakfast, free dinner or "Kickback," indoor/outdoor pool, laundry, clean rooms, great pillows, soft beds, quiet, nice staff.....the list goes on and on. We have never stayed at a Drury Inn, but since the reviews were so high, we gave it a try....now we will never stay anywhere else.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, KY
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 July 2014

The Drury Inn is a very nice hotel with clean, updated rooms and common areas.
The atrium lobby is nice, and the staff is friendly. The manager was even walking around the eating area at breakfast to make sure the stay was going well.
Complimentary breakfast is good and includes some hot items, like eggs and sausage.
The location is OK. It is right off the interstate and there are a few restaurants and gas stations in the immediate area. There is no shopping right around the hotel, but there is a large mall and other stores within a 10-minute drive.
While it doesn't have the feel of an upscale hotel, this Drury does a good job at being a solid performer in the 3-Star hotel category.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank DrVille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Palm Beach, Florida, Usa
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 July 2014

Nice hotel with very friendly staff. They offer a very good breakfast and also food & drinks in the evening (were too late for that). The only complaint was that the room was damp even with the A/C running.

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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank jajobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, Michigan
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 July 2014

Our stay at this Drury Inn was a quick one. We arrived after 11:00 p.m. and could only speak to the front desk clerk through a window. It did make me feel like I might be in an unsafe neighborhood but I understand the need for safety. The room was very nice and clean. My only issue with the room was that the bathroom does not have a fan. This was an issue at the last Drury Inn and I wish they would rectify this. Also, they have taken the ice machines out of every other floor so, we had to find the ice machine on a different floor and that was an inconvenience to us.

The breakfast was very good, as always. You can't improve on a Drury Inn breakfast. I felt Dee, at the front desk, upon check in, was a delight and she made me feel very welcome. Thank you for another lovely stay at a Drury Inn.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Coolcat716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, KY
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 July 2014

The Drury hotel in Marietta, GA is surprisingly upscale for the price. It has been recently and tastefully renovated and is located well for activities in NW Atlanta, and convenient to downtown Atlanta attractions. Nice pool; staff is very pleasant and accommodating, has a free business center, and a broad range of options in the free breakfast.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DC-3Nut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Atlanta Marietta

Property: Drury Inn & Suites Atlanta Marietta
Address: 1170 Powers Ferry Pl SE, Marietta, GA 30067-6404
Phone Number:
Region: United States > Georgia > Marietta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Marietta
#2 Romantic Hotel in Marietta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites Atlanta Marietta 3*
Number of rooms: 144
Official Description (provided by the hotel):
Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. From family fun at White Water amusement park to a step back in time at the Kennesaw Battlefield Park, you’ll find fun in Atlanta! ... more   less 
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Also Known As:
Drury Inn And Suites Atlanta Northwest
Drury Inn & Suites Atlanta Northwest Hotel Marietta
Drury Inn Marietta
Drury Marietta
Marietta Drury Inn

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