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“Very Disappointed”

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Hampton Inn Atlanta Southlake
Ranked #3 of 12 Hotels in Morrow
Forest, Canada
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very Disappointed”
Reviewed 25 September 2013

We pre-booked this hotel for our way home from Florida. We frequent Hampton Inns whenever we travel because of the comfy beds, and clean rooms. Our room at this location was very poor. The bed was old and hard as a rock, bathroom was old and held together with silicone with mold on the ceiling of the shower. Our money was fully refunded when we checked out. We will continue to stay in Hampton Inn Hotels, but not this one ever again. We did receive an email from the hotel manager after we arrived home apologizing for the mold in the bathroom.

  • Stayed April 2013, travelled as a couple
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Helpful?
Thank 486444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne30341, Director of Sales at Hampton Inn Atlanta Southlake, responded to this review, 1 October 2013
Thank you for your comments about your recent visit to our Hotel. We sincerely apologize for any inconveniences you had with your guest room.
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546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Charlotte, North Carolina
Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 September 2013

We were traveling down to the National Archives for a seminar that I was attending and this hotel was close to the site. Like some other reviewers have noted, the place is older than some others but it is well maintained and looks like it may have been refurbished within the past several years.

The service was great, especially the overnight manager, Vernese Blake-Leggett. We had called from the highway, as we were stuck in construction traffic and was not going to be there by midnight. She was gracious enough to give us until 2:00 AM to get to the hotel, we did get there before that time.

The room was clean, the bed felt great and of course the last time I commented on a Hampton Inn (Greensboro, NC Airport) about the coffee I said it was great, I think they used the same brand of coffee, because the coffee was great this time too.

I do recommend this hotel for a weekend get away, it is 14 miles outside of Downtown Atlanta and just off the Interstate, close to shopping areas, restaurants and is very quiet.

Room Tip: Please ask for a room away from the elevators, as the guest laundry room is also there.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Mer82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne30341, Director of Sales at Hampton Inn Atlanta Southlake, responded to this review, 25 September 2013
Thank you very much for writing to tell us about your visit to the Hampton Inn Southlake! The beds here are very comfortable! We are so happy you enjoyed our delicious coffee! And we get lots of compliments for our "on the house" breakfast by Hilton from 6am to 10am. The National Archives is just three miles from the Hampton Inn Southlake and guests can stay here and visit the attractions in downtown Atlanta! We look forward for your next visit to the Hampton Inn Southlake!
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Cincinnati, United States
2 reviews
Reviewed 6 September 2013

Overall, good stay. Friendly staff, good restaurant options in the area. Easy on, easy off Interstate 75. Older building but well maintained. Room was clean, had a refrigerator and the bed was comfortable. Are there better properties in the area, probably, but this one provides a solid experience.

  • Stayed August 2013, travelled on business
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Review collected in partnership with Hampton

Helpful?
Thank Mike J. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne30341, Director of Sales at Hampton Inn Atlanta Southlake, responded to this review, 12 September 2013
Thank you so much for writing about your visit to the Hampton Inn Southlake! We agree: friendly staff with Cloud Nine bedding from Hilton, great restaurants just minutes from Hotel, and conveniently located on Interstate 75 at Exit 233. Southlake Mall, Burlington Coat Factory, TJ Maxx are our neighbors. Please come back and stay with us at the Hampton Inn Southlake!
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Mililani, Hawaii
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 September 2013

I had a very nice stay at this hotel while visiting family in the local area. I am a Hilton Honors member so I pretty much got exactly what I requested when making the reservation for this room. It was clean, which is always a plus (I have had very disturbing experiences before). This location was close to a lot of shops and local restaurants in the area, so if I choose to go on foot it wasn't that long of a walk. The continental breakfast was nice, and the coffee and tea at the entrance was always fresh, and you could get it (coffee and tea) at different times of the day. It was just an all around nice hotel.

Room Tip: High floors, I always like high floors and King/Queen suites (mostly King) even though I travel solo...
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  • Stayed March 2013, travelled solo
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Helpful?
1 Thank Cherrie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne30341, Director of Sales at Hampton Inn Atlanta Southlake, responded to this review, 12 September 2013
The Hampton Inn Southlake Staff thanks you for writing to tell us about your recent visit! The Hotel is just minutes from a large venue for food-drink, from Carrabba's, Longhorn Steak House, TGI Friday's, Joe's Crab Shack to Subway Sandwich Shop and Sushi China Cafe. The Coffee, Tea, Hot Chocolate bar at our entrance is open 24-hours each day. The Hampton Inn Southlake looks forward to seeing you again, soon, at our Hotel!
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Madison, Alabama
Level 6 Contributor
163 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 4 September 2013

We stayed here two nights for a Braves game and the NASCAR race. The location was perfect for our needs as it was 14 miles from Turner Field and 14 miles the other direction to the racetrack. The hotel is very nice and clean. The lobby is an outstanding place to hangout, very new and modern. The rooms are good size and clean, and the maids do an outstanding job. We also very much liked the shower head and the beds are very comfortable. My only minor complaint is the couple we were with had a fridge and microwave in their room but we did not. I think every room should have a small fridge. But outside of that it was a nice place to stay, with a nice and helpful staff. We would stay again.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank launcher69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne30341, Director of Sales at Hampton Inn Atlanta Southlake, responded to this review, 12 September 2013
Thank you for writing to tell us about your stay at the Hampton Inn Southlake! The new Perfect Mix lobby - with the community table - brings us lots of compliments! Plus, the breakfast is delicious! The Housekeeping Staff does an excellent job - our guest rooms also are another item guests compliment during their stay! We look forward to seeing you again at the Hampton Inn Southlake!
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Birmingham, United States
1 review
Reviewed 4 September 2013

My family was here for a wedding my neice . Mom Brother, inlaws kids. The hotel was very helpful with direction, shopping, and adding an extra room when my family needed to get a another room. The breakfast was hot & freash and had something for everyone taste. The rooms were clean large and spaceious

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Maurice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne30341, Director of Sales at Hampton Inn Atlanta Southlake, responded to this review, 12 September 2013
Thank you the time you took to tell us about your stay at the Hampton Inn Southlake! We were especially happy to hear about your additional room request that was done for you. Our "on the house" breakfast by Hilton is delicious! The menu changes daily to accommodate all guests' tastes. We get compliments daily about our guest rooms! We hope you will have another opportunity to visit us at the Hampton Inn Southlake!
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England
Level 6 Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 24 August 2013

Des everything a highway hotel should, clean modern room, good breakfast and comfy beds.

GPS didn't like the address and took me to the side of the highway but found it hiding behind other buildings.

Watch out if you are a light sleeper and it rains and you are on the fifth floor, roof drains to through bathroom ceiling and can be noisy.

Room Tip: Watch out if you are a light sleeper and it rains and you are on the fifth floor, roof drains to thr...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eslick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne30341, Director of Sales at Hampton Inn Atlanta Southlake, responded to this review, 26 August 2013
The Hampton Inn Southlake thanks you for writing to tell us about your stay at our fine Hotel! We do have very clean rooms, great breakfast and confortable beds. We look forward to seeing you again at the Hampton Inn Southlake!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Atlanta Southlake

Property: Hampton Inn Atlanta Southlake
Address: 1533 Southlake Pkwy, Morrow, GA 30260-3060
Phone Number:
Region: United States > Georgia > Morrow
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Morrow
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Atlanta Southlake 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Be our guest at the Hampton Inn Atlanta Southlake Hotel in Morrow, GA. Located in the heart of Morrow, the hotel is just across from Southlake Mall, just two miles from Clayton State University and Spivey Hall, and only 12 miles from downtown Atlanta. Our hotel in Morrow offers a full range of services and amenities to make your stay exceptional including free Hampton on the House hot breakfast, free WiFi, and the Clean and Fresh Hampton bedding. ... more   less 
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Also Known As:
Hampton Inn Atlanta Southlake Hotel Morrow
Hampton Inn Morrow
Morrow Hampton Inn

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