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“Nice place to stay”

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Extended Stay America - Atlanta - Morrow
Ranked #6 of 12 Hotels in Morrow
Reviewed 9 September 2012

Very comfortable place to stay with new mattresses. I give that one an A+. Nice staff, great location, only thing is the first floor is supposed to be for non smoking , I complained because I smelled smoke and they immediately moved me to the other side of the building and took something off my bill. Well manained facility. I would sty again. Stayed for 2 weeks. Internet service works quite well also.

  • Stayed: September 2012, travelled on business
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Thank Sharon557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded 14 September 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand location.

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56 - 62 of 67 reviews

Reviewed 8 September 2012

I thoroughly enjoyed my stay at this hotel. The staff were polite, friendly and always smiling and helpful, the hotel and room was clean, the mattress was heavenly, I enjoyed having a full size fridge/freezer and a stove, watching tv and channel surfing was a breeze beachside there were no x-rated channels, I was able to use my laptop because there's free wifi, it was quite, and the hotel is located in walking distance to restaurants.

  • Stayed: September 2012
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Thank Kmc918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded 10 September 2012

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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Reviewed 17 July 2012

The hotel was easy to find, but there are a dozen streets containing the name "Mt. Zion" in the same nieghborhood (street, parkway, boulevard, etc)! so be careful of where you turn. I thought the hotel was relatively clean and quiet for an overnight stay from Indiana to Florida. GREAT PRICE, no bedbugs, ok but definitely not great beds, friendly staff. No breakfast in the morning, but it is right across the street from a Longhorn Steakhouse, Chili's and a decent sports bar, McDonalds, etc.

We had to take a non smoking room, which was fine because the price was so low, but there was the smell of cigarette smoke in the third floor hall even though many smokers chose to go outside to smoke. That did not bother us, but it may bother people really sensitive to smoke.

My wife's biggest complaint was there was a glob of toothpaste in the sink from a previous guest that the maid did not clean up before we got into the room. I cleaned it out with a tissue paper, but my wife was completely disgusted. She said she would not stay there again because of the toothpaste, but I would. So if I plan to stick around with her for the our second 25 years, I suppose I won't be staying there again either again unless I happen to be traveling to Florida again alone.

Room Tip: Cleanliness would have been better rated if it were not for the toothpaste left in the sink!
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  • Stayed: July 2012, travelled with family
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Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-AAL, Manager at Extended Stay America - Atlanta - Morrow, responded to this reviewResponded 9 October 2012

"I recently received a copy of your review of the Extended Stay America Atlanta - Morrow. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Standard cleaning procedures include a thorough cleaning and disinfecting of kitchens and bathrooms. Additionally, prior to making any room available, we inspect it to ensure that our normal procedures have been followed. Given the account you described, there was clearly an unacceptable break down in our regular operations, so I have met with my staff to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."

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Reviewed 11 December 2011

We'd had really good prior experience with this location, so we were surprised to have a bad stay. It was definitely a bad stay, though.

Things started off wrong at check-in. We received a key for a room on the second floor and dutifully trooped up there, only to open the door and find another occupant already inside! Back to the front desk, where we were basically told "oops" and given another key for a room on the ground floor.

The ground floor room was not good. The carpet was dingy and filthy, and it bagged and folded on the floor. The coverlets were stained, as were the pillows and couch cushions. The baseboards in the kitchen area, along with the bathroom door opposite them, were covered with a splatter of sticky brown goo. The bathtub looked as if it hadn't been cleaned after the previous occupant, and the toilet lid had a big chunk out of it where you could see the gray line of filth underneath. I don't even know how you could get a big chunk out of a toilet lid like that, but it was gone.

There were only about 10 channels on the TV, one of which just said "Congratulations! You have satellite!" against a blue background 24 hours a day.

The initial room mix-up was not the only problem we had with security. When we used the side door, supposedly unlocked only with a room key, we opened it easily every time (even late at night) just by pulling on the handle.

Overall, it was a pretty miserable few days. We won't be staying at this location again.

Room Tip: ask to see the room if you can, and make sure that everything locks securely. Also, bring some ex...
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  • Stayed: December 2011, travelled with family
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2  Thank Kitsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2011

Easy access from Interstate. Very clean & friendly. Very Affordable, comfortable beds. We were trying to find a hotel near the Nascar Race & Turner field, this one was right in between the two with affordable rates & someone to keep my pet safe. We also wanted a place to cook our own meals, this was it. We loved it & we will return again!!!

  • Stayed: September 2011, travelled with family
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1  Thank Tami C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2011

Rooms are clean and the staff is friendly. I have stayed here for a couple of weeks in two different rooms. The first room was on the first floor and seems to have been updated with mesh chairs and new desks. The 2nd floor room needed an update. On some level updates are taking place in the hotel. Clean carpets. Overall good stay and great value for money.

Room Tip: Ask to see room you would move in to
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  • Stayed: April 2011, travelled on business
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Thank ronjay007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2010

This is not a luxury hotel but had everything that we needed. You may have to do a little extra, such as go to the front desk to pick up any requested items but well worth it for the rates. Exceptionally clean rooms. Staff very friendly without being intrusive. Located close to grocery store. Everything we needed in the kitchenette to make a delicious dinner.

  • Stayed: August 2010, travelled on business
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Thank rdrew21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Atlanta - Morrow

Address: 2265 Mount Zion Pkwy, Morrow, GA 30260-3312
Phone Number:
Region: United States > Georgia > Morrow
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Morrow
Price Range: £58 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Atlanta - Morrow 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay Morrow
Morrow Extended Stay

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