On a recent visit to this "5" star hotel for a social gathering with friends. Situated overlooking the beautiful Lakes of Killarney this hotel certainly has 5 star views, but the stars stop there. The casual approach by staff certainly lets down the 5 star status of this hotel, among several disappointments during the evening the main issue was the food, 2 people in the party ordered steak and both arrived lukewarm and certainly not cooked as per requested Medium Rare & Medium Well, we can ordered the extra sides or Portobello mushrooms & Saute Potatoes, what was presented was button mushrooms and burnt saute potatoes, ( see the image attached ) along with burnt tomato as a garnish. From observation it seems the staff are local, some lacking skills and forget, a 5 star hotel, that charges customers 5 star prices, equally requires 5 star service, 5 star food, 5 star experience. On previous visits to the hotel for lunch with work colleagues food arrived cool, under cooked, very disappointing.
If you looking for a 5 star experience don't waste your money here. On a positive note the pianist was excellent and the selection of music was enjoyable.
- Official Description (provided by the hotel):
- Located just outside Killarney town with breathtaking views of the lakes and mountains. This five star hotel is renowned for outstanding service, luxurious accommodation, award winning cuisine and for it's multiple award winning Resort Spa & therapists. Interconnecting and Family Rooms available. Guests can avail of complimentary Parking, Wifi, Daily Papers, Breakfast, Indoor Heated Pool, Gym, Media Room, Drying Room for Golfers and Fisherman, DVD Library, Tennis Courts and Shuttle Service to Killarney Town Centre. ... more less
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- Also Known As:
- Aghadoe Heights Hotel Killarney
- Aghadoe Heights Hotel And Spa