I stayed here last weekend and was very disappointed with the hotel. Rooms are in poor condition and in dire need of improvement. The pool is very small and dated (pictures on web site are deceptive).
When we complained about the standard of our room the manager was very polite and changed our room.
However when I phoned the hotel to ask them if they could post on swim wear we had left in our room I was told repeatedly that they had a very efficient system for left property . Unfortunately all evidence points to the contrary as our swim wear has disappeared.
The vitality suit in the spa is lovely and worth using if its complementary as it was for our stay. I would not pay to use it.
It must be said that I would give the restraunt a five star rating. The food and service were fantastic. I don't intend on staying the heights again but i would eat in the restraunt. I wouldn't recommend this hotel but if you do decide to stay here be very clear about then standard of room you expect. More