We stayed here after seeing the place we had made a reservation. I feel that a Hampton Inn always has good quality and a decent price, but not cheap. I like to be able to lounge in a room and not have my first thought be when I wake up to "get out of the room!"
Boy were we disappointed. We got a decent rate for a walk in. The front desk person was friendly at check in. We went to our room and it was just average. Nothing special and not nearly as clean as almost every other Hampton Inn I've ever stayed in.
We went out for something to eat. When we came back we turned down the bed to find hairs!!! Not only that the sheets didn't fit the bed! They would have never stayed on the bed and we would have been sleeping on the mattress 1/2 way through the night. We called downstairs and they offered to put us in another room. After 15 minutes of waiting, it was 8:30 p.m. and we had traveled for 10 hours that day, they came with a key to move us.
We moved to the next room, notice NEXT room? When we arrived the toilet ran constantly. I mean sounded like you were doing laundry in the same room you were sleeping. We called downstairs again. Now they were aggravated with us. Very snippy on the phone. OK, we'll come up again! Moved us to the 3rd room. The toilet still ran, but not as badly as the last room. The sheets still did not fit the bed properly but my husband wanted to go to bed, now 9:15 p.m.
The person who moved us the 2nd time said she was from Customer Services and that our room would be comped. I felt that should happen with their 100% satisfaction deal. Well, guess what? When we went to check out the front desk person had no idea what I was talking about! I was very upset then.
Now I had to fill out paperwork as she rolled her eyes acting like I wanted to get something for nothing. Needless to say I was very disappointed with this Hampton Inn and wouldn't stay here again under any circumstances. There were other hotels in the area to try.
I do plan to contact the corporate office to let them know about this experience. I will not let it keep me from enjoying another Hampton Inn.
- Official Description (provided by the hotel):
- The Hampton Inn Atlanta/Newnan hotel is located in Newnan, GA just outside of Atlanta, GA. Enjoy our free ho breakfast and Wi-Fi in our spacious hotel rooms. Explore all that Savannah has to offer while staying just outside of town. ... more less
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- Also Known As:
- Hampton Inn Newnan Hotel Newnan
- Newnan Hampton Inn