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“Very bad night, but management saved the trip” 2 of 5 bubbles
Review of Callaway Gardens

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Callaway Gardens
Ranked #3 of 5 Hotels in Pine Mountain
rockford ,IL
Level Contributor
229 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Very bad night, but management saved the trip”
2 of 5 bubbles Reviewed 4 April 2014

The Mountain Creek Inn at the Callaway Gardens Resort has seen better days. It is a tired resort badly in need of an update. HOWEVER, it is clean and met our needs for comfort and location. That having been said, we had a sleepless night due to inconsiderate guests partying loudly outside of our patio view room. At midnight I called the desk and they promised to send security. I called twice after that. It was well after 2 am that the party stopped. In fairness, I believe that security did honor our request because the noise quieted for a few minutes after each visit. On the last phone call, we announced that we would not stay the second night as planned. The last straw was the very noisy plumbing that woke us up after only a few hours sleep. When we stumbled down in the morning to check out, they had deducted our second night. Amid profuse apologies, we were offered a deluxe accommodation for the next night. We accepted this offer and went about our plans to explore the beauty of Calloway Gardens. Thank you to management and to Brittany, the desk representative for your generous offer. While we would never stay at the Mountain Creek Inn again, we would consider other accommodations within the resort. If your room is far away from the patio, and you don't require state of the art amenities, you will have a good stay. The pool was great for lap swimmers! The breakfast buffet was huge.

Room Tip: Stay far away from patio.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank teachem4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CallawayGardens1, Guest Relations Manager at Callaway Gardens, responded to this review, 14 April 2014
Thank you for your feedback regarding your recent stay with us. I am so sorry to hear about your experience at the Mountain Creek Inn. I can assure you that our team works tirelessly to try and provide the best experience possible to our guests but we have failed you and again I am very sorry. I am glad that management was able to save the trip for you so that it was more enjoyable. We have recently renovated the Main Inn Lobby to included 3 additional check-in terminals to be able to expedite the process ensuring a much more smooth arrival experience.

Your feedback is valued and we do hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

556 reviews from our community

Traveller rating
    136
    157
    126
    83
    54
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Ferrum, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 March 2014

Our stay at the Mountain Creek Inn was excellent. Every staff member we encountered was helpful and friendly. Everyone seemed happy in their job which makes for a very upbeat feeling around the Inn. Room was clean and comfortable. Thought was put into making everything in the room feel like home including toiletries without parabens. Breakfast buffet was fantastic, everything you could ever want. We ate dinner at the restaurant in the Inn and the food and atmosphere and service was top notch. Very relaxing, left feeling happy.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CallawayGardens1, Public Relations Manager at Callaway Gardens, responded to this review, 7 April 2014
Thank you so much for your post. We are working very hard to create the experience that you have described. We hope that you will come back soon as every season provides a great reason to visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

As a gift we were given 2 nights to stay on our trip back from Florida, check in was pleasant and efficient, the room we were assigned seemed a long way from anything but it really was not. It was a well appointed room with everything working and had a small patio which overlooked the great lawn and the lake on the golf course. It faced west which gave us very nice sunsets for the nights we were there.
We went to the bar before dinner and had a drink or two the bartender was very good and helpful with our questions I am sorry I did not get her name but a very pleasant individual to chat with.
There are 2 options for eating we opted for the seafood buffet which was excellent even though the Inn was full for the night there were lots of choices and everything was hot really enjoyed this meal.
Would recommend this Inn as a must if in the area.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CallawayGardens1, Guest Relations Manager at Callaway Gardens, responded to this review, 14 March 2014
We are so pleased to hear that your entire stay with us was great! Your review has been passed along to Guest Services, Food & Beverages and the rest of the staff. Mountain Creek Inn rooms were renovated early 2013 and we just recently renovated the lobby of Mountain Creek Inn. Callaway Gardens has succeeded in updating the Inn so that it matches the beautiful Gardens that so many people come to enjoy. Thank you for visiting with us and we do hope that you will return again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 March 2014

I stayed in The Mountain Creek Inn at Pine Mountain, Ga. in order to visit Callaway Gardens. I left my very special "squishy" pillow that I travel with because most hotels have pillows that hurt my neck. It's very hard to find the perfect pillow, and the pillow case was part of my sheet set at home. The manager, Ms. Grant, went the extra mile to track down my pillow and mailed it to me. Two thumbs up for caring!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wanttoseetheworld253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CallawayGardens1, Guest Relations Manager at Callaway Gardens, responded to this review, 7 March 2014
Awesome! We love to hear that our staff went the extra mile to help one of our guest. I have already sent her a copy of your review. We do hope that you enjoyed your stay with us her at Callaway Gardens. This time of year is great with all the azaleas coming into bloom. Again, thank you for your time. We are looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southlake, Texas
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 1 March 2014

We booked a cottage for our family so that we could take the Fantasy of Lights Christmas Tour. On the plus side, the two bedroom cottage had enough room for the five of us to spread out. On the down side, it appeared little attention had been paid to maintenance in a long time. Furniture was worn, bedding just looked old and worn, in one of the bathrooms a mirror frame was actually hanging loose from the wall by 8-10 inches. It didn't appear that anyone from housekeeping had inspected the place before our arrival.

Check in was a zoo.

Kitchen was very poorly equipped and lacked some of the basic utensils needed to cook basic meals. Because the place was so expensive, we brought food to cook for dinner and breakfast; without normal utensils you find in rental condos it was sort of like camping. So fine for our overnight stay, but if we'd planned to stay longer, we would have needed to locate some kitchen tools. If you are going to stay here, bring some of your own kitchen tools.

No, would not stay here again and would not recommend it.

  • Stayed December 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank TXLUV2TVL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CallawayGardens1, Guest Relations Manager at Callaway Gardens, responded to this review, 6 March 2014
Thank you for your feedback regarding your recent stay with us during Fantasy In Lights. I am so sorry to hear about your experience in our Southern Pine Cottages. I can assure you that our team works tirelessly to try and provide the best experience possible to our guests but we have failed you and again I am very sorry. What I can tell you is that the ownership of the Cottages is in the midst of doing several projects to the units that include new bedding, and several new décor items including additional kitchen utensils and other items to ensure a better guest stay. As for your check-in experience, next Fantasy In Lights when we have 600+ arrivals we will be better equipped to handle that volume as we have recently renovated the Main Inn Lobby to included 3 additional check-in terminals to be able to expedite the process ensuring a much more smooth arrival experience.

Your feedback is valued and we do hope that in the future you decide to give us another opportunity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pinson, Alabama
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 21 February 2014

We were there on a church retreat in February. Was very surprised to find I had to kick the door in to gain enterance to the room. Maintainence said this probelm had existed for some time. Sleeping was great - beds wonderful. Had to get past lady bugs a time or two. There was no het in the bathroom which made for cold getting out of the shower. Tried breakfast buffet to save time in the morning. Was overpriced and not that good. Went to a little country inn on Sunday and breakfast was great there. Save your self some aggravation and stay elsewhere

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Venturousmorroalert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CallawayGardens1, Guest Relations Manager at Callaway Gardens, responded to this review, 4 March 2014
Thank you for taking time to leave your feedback regarding your trip to Callaway and your night in our Mountain Creek Inn. I am so sorry that your entry into your room was so hard. We also just finished renovating our lobby to match the style and update of our guest rooms. Your review of the Plant Room and Country Kitchen will be passed along to our Food and Beverage Manager.

Again thank you for your feedback and we do hope you will come back and give us another shot in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gulfport, Ms
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

I stayed at this inn for a convention. When I pulled up I was surprised to see that this inn was a motel style complex with doors that open to the exterior. It wasn't really a problem I just wasn't expecting it. The room has been updated (probably a couple of times) as the complex seems old and kind of rustic. That may be intentional as it was in the hills of GA away from the urban areas. The furniture in the room was very basic although everything that was needed was there. Bed, desk, drawers, chairs. Nothing special. The bed was ok with plenty of pillows. The room seemed clean. There was plenty of water pressure although it took some time to get hot water. I was at the end of the building and it was freezing out. Also, the shower head was low - about chin level for me.

I am not sure I would have rated this as high if I had been traveling for leisure rather than business.

The convention center that was on the property was very nice and well set up. The staff there really took care of our group.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank denticeguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CallawayGardens1, Guest Relations Manager at Callaway Gardens, responded to this review, 17 February 2014
We are so pleased that you enjoyed your business trip that brought you here to the beautiful Callaway Gardens. The rooms were just renovated in early 2013. The In Lobby is currently undergoing renovation to update it as well. The convention area whether it be the ballrooms or the meeting rooms in the Conference Center are well kept and prepared for any type meeting. We do hope that you will return and visit the Gardens and enjoy nature at it's best. Your time spent with us is greatly appreciated and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Callaway Gardens

Property: Callaway Gardens
Address: 17800 US Highway 27, Pine Mountain, GA 31822-2393
Phone Number:
Region: United States > Georgia > Pine Mountain
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Pine Mountain
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Callaway Gardens 3.5*
Number of rooms: 650
Official Description (provided by the hotel):
Callaway Gardens is a special place to make memories whether with friends, family or business associates. The Gardens offers unique experiences with floral displays, zip line/obstacle courses, bicycle and walking trails. Traditional resort amenities include golf courses that have hosted 12 PGA Tour events. Banquet and meeting facilities provide for most any size meeting or conference. Featuring more 2,500 acres of 6,500 acres for self-guided experience, the variety of facilities, including accommodations, dining, make for quality time and quality experiences. ... more   less 
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Also Known As:
Callaway Gardens Georgia
Callaway Gardens Resort
Callaway Gardens Hotel Pine Mountain
Callaway Gardens Pine Mountain
Callaway Resort Pine Mountain

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