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“Prepare for someone in a wheelchair”

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Sleep Inn & Suites Pooler
Ranked #11 of 14 Hotels in Pooler
Delray Beach
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Prepare for someone in a wheelchair”
Reviewed 30 December 2013

When I first arrive at their place I ask if I could look at their room for handicap due to my husband in a wheelchair. I look an it had the walk-in shower with bars for my husband and it was very clean. So I taken the room from December 24- 27,2013. Once I got the room Lance who is a worker there ask if I need some help. I told him if he could carry my husband up to the room that would be a big help because our car was full with lots of his medical equipment that need to go up to the room. He taken him up and place him in the bed for me and the front attendant also help us and show concern for us. I would recommend this place if you are looking for a home away from home. Their motto is dreamland but I say it is dreamland and family land because they is how they made us feel at this place.

Room Tip: Place is very quiet and clean with workers who care about you.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Connie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, 31 December 2013
Thank you for posting this review of our hotel, I am so glad that our staff was able to assist you with your husband and the equipment needed. As you stated, we strive to make our visitors feel at home.
We appreciate your business and hope you will visit again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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271 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Viera, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

We had 5 family members, 2 king suits and 1 double room next to each other, 3rd floor, stayed 2 nights. We checked in early, 2 pm, all rooms were ready. The rooms exceeded our expectations, we had zero issues, it was a great stay, clean motel and great staff. Good job!

Stayed December 2013, travelled with family
Helpful?
1 Thank mswanson26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, 31 December 2013
Thank you for your review of our hotel, it is so good to know that we exceeded your expectations and that you enjoyed your visit.
We truly appreciate your business and look forward to having you visit again when you are in the Savannah area.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SOUTH WHITLEY
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 December 2013

We stayed for 5 nights over Thanksgiving weekend. It wasn't busy so we had a quiet stay experience. We rented a king suite as my older son stayed with us. Opening the fold out bed, it still had the dirty linens from who knows when. Staff brought fresh linens and I had to make the bed. Had to ask for a third set of towels. Next day, housekeeping took our towels but never replaced them, had to ask for towels. Following day, housekeeping didn't take our trash (which we had a bit as we were there quite a few days). It was convenient to where we needed to be, but so are other hotels. Cabinets in room where chewed/nicked up pretty bad. I honestly don't know how they received a Tripadvisor 5 Star excellence displayed on the table in the lobby. This is no where near a 5 star. Would I stay again, probably not.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank funtime210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, 31 December 2013
I am so sorry that our hotel did not meet your expectations. I have forwarded your comments to the manager so he can address the issues. I sincerely apologize for the inconvenience to you, but thank you for brings this to our attention.
We do appreciate your business, if you should decided to visit again, I think you will see much improvements.
Gloria M. Brown
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Apollo Beach, United States
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 December 2013

We always stayed at this convenient hotel while going North and South since it was new.. The grounds are neat, the lobby clean, the desk clerk very good and the rooms well maintained. This trip the breakfast experience was disgusting and far from acceptable. At 8:15 both coffee pots were empty,(we later found out there was no coffee brewed or brewing in the kitchen so the wait was pretty long) the trash can was over flowing, corn flake cereal dispenser had about 4 flakes, the bread was pretty hard (stale) and the bagels were doughy. There were about 4 sausage patties left in the bottom of the hot plate but they were sitting in the 1/16 inch deep pool of grease that dripped off them during reheating. Apparently they never heard of putting some paper towels in the bottom of the pan. There was no eggs (as advertised by the reservation phone center) and no attendant in site.The counter was dirty and the milk tasted spoiled with a near by family throwing their kids milk in the trash can. I went to the desk to report situation and the desk clerk got the attendant from the back office.She told me the eggs provided were the cold hard boiled eggs in the fridge. The attendant was also unacceptable. Her apron was filthy, pants dirty, and needed some routine personal hygiene. Won't stay here anymore until owner makes serious changes. While cold hardboiled eggs are indeed eggs, When eggs are connected to a 'hot breakfast' the average traveller would expect at least the scrambled egg 'patties' provided at other hotels along with english muffins (not here) to make an egg muffin sandwich. What a shame this otherwise acceptable hotel is off my list.

Room Tip: go some where else until owner fixes this misleading breakfast description, breakfast quality and un...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, 31 December 2013
Thank you for posting a review of your visit to our hotel. I am so sorry that the breakfast was not supplied and supervised as it should have been during your visit. The manager has addressed this issue so others will not experience the same as you.
I am so glad the hotel met your expectations.
We appreciate your business and hope your will visit again.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 November 2013

Since this is a choice hotel and I am a member, I chose to stay here the weekend of 11/8 to 11/10.
The first issue was I arrived an hour early and 0 rooms were ready. Had to wait for check in at 3:00. Was put in a room next to the pool and had to move due to a high chlorine smell from the pool. So went upstairs and was put in a room right across from a lady with 5 kids. (NOISEY) But all in all it was a good stay, staff was friendly, breakfast was good and I would stay again, this time on the third floor.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hcoffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, 17 November 2013
Thank you for your review, I apologize for the room situation, chlorine smell and 5 kids would be too much for most, I am truly sorry for this inconvenience to you.
Your review is very important to us, it gives us the guest opinion of our facilities and services.
Thank you for your review and for choosing to stay with us.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laurentides
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 November 2013

We had go on this hotel on road trip to Florida. The environment is définitively for one night only, because for go to dinner It is necessary to take the car. The staff is kind, but the swimming pool was not warmed, The lunch, 1/2 the hour after the beginning was lacking everything
.Unfortunately I read that it more had been 3 weeks since the swimming pool was defective, And the employee my said that she did not know it. And there was a lot of noise in corridors.

Room Tip: don't take you room close to the pool. Go to breakfast early because you don't have all the...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob-voyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, 17 November 2013
I am so sorry that we did not meet your expectations. I feel sure you meant breakfast (not lunch), and you are correct, it should be well stocked for the entire breakfast hours. I will forward your review with the manager so improvements can be made. I apologize for the inconvenience to you.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ny
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 7 October 2013

After a long drive from New York we used the Sleep Inn for a nigh of rest. Its conveniently located off 95 South. The parking lot is small but we were able to park our large truck there.

Check in was easy and quick. The price $58.00 with my AAA discount. We normally stay at another high end hotel but vetoed the idea after a horrible experience last month. The room was newly decorated and clean. The bathroom shower could use a better cleaning. I did see some mold and hard water stains.

The bedding was clean, and beds not as soft as the "other hotel" but we slept well.

The staff was very helpful and the continental breakfast was great. It saved us from eating at diner and wasting time. We liked the Sleep Inn's pricing and accommodations so much we stayed at two more different hotels during the period we were traveling. I highly recommend for someone on a budget and looking for a clean well maintained hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmovers315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Sleep Inn & Suites Pooler, responded to this review, 3 November 2013
Thank you for your review, it is so good to know that we exceeded your expectations and you enjoyed your visit.
Please plan to visit again soon, we appreciate your business
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites Pooler

Property: Sleep Inn & Suites Pooler
Address: 105 San Dr, Pooler, GA 31322-3409
Phone Number:
Region: United States > Georgia > Georgia Coast > Pooler
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Pooler
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn & Suites Pooler 2*
Number of rooms: 67
Reservation Options:
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Also Known As:
Sleep Inn And Suites Pooler
Sleep Inn & Suites Pooler Hotel Pooler
Sleep Inn Hotel Pooler
Pooler Sleep Inn
Sleep Inn Pooler

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