We stayed here for one night while visiting relatives in the area. I had high hopes for this hotel as Best Western are usually very good. To be fair, the hotel was lovely, and staff were pleasant. We stayed with our dog and what a treat for him to have a bowl of biscuits waiting for him when we arrived, a really nice touch, as we've never had that before. Room was decent size and clean.
Unfortunately, there was a 'themed Motown' night in the hotel on the evening, which wouldn't have been a problem for us except for some of the inconsiderate guests who attended this, and happened to stay in rooms across from ours and down the corridor. We were in our room from about 10pm and every 10 minutes these guests were coming back to their room, in and out, slamming doors, talking in the corridor. I phoned reception at midnight to ask when the 'themed night was finishing' and was informed it was 12.30am. I told them of the problem and they said they would monitor it. I phoned again at 3am as the constant 10 minute visits to each others rooms, knocking on their doors, talking and laughing continued. Reception advised they would speak to the people. Out of sheer exhaustion (we had been up since 4am) I fell asleep but my husband still heard noises at 4.30am! We had a rotten night and would not stay here again, I cannot recommend this hotel either after our experience.
A shame as it is a nice hotel and would have been handy for visiting our relatives in the future. I think maybe a sign in the corridors reminding people to be quiet after 10pm would be a start, and I think someone at the hotel should have spoken to these people the first time I phoned. I am not sure if anyone from the hotel spoke to them to address the problem, if they did, clearly it made no difference, as the matter was not resolved.
I gave this hotel a rating of 'Average' - it's better than that, but due to our experience, which was terrible, I feel this is all I can give.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Superbreak UK, Hotels.com, TripOnline SA, Odigeo, Expedia, getaroom.com, Ebookers, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Best Western Plus Reading Moat House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Reading Moat House Hotel Wokingham
- Best Western Wokingham
- Wokingham Best Western
- Best Western Plus Reading Moat House Hotel Sindlesham, Wokingham, Berkshire