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“Would happily stay again”

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Best Western Plus Reading Moat House Hotel
Ranked #1 of 1 Hotels in Sindlesham
Reviewed 24 March 2014

After a shaky start (totally indifferent reception staff - I was NOT impressed by the welcome given having driven from Liverpool to Reading) the hotel rose to the challenge. Excellent breakfast with excellent friendly staff. Rooms are clean and reasonably well furnished although the bathrooms are no better (in fact, strikingly similar to) than a Travelodge.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western GB
1  Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this reviewResponded 1 April 2014

Dan T

Thank you for posting a review on Tripadvisor with regard to your recent stay. Your positive comments have been forwarded on to the restaurant team. I apologise for the below par welcome that you received after a long journey to the hotel. This has been discussed with the team member, and I was pleased to read that this did not detract from your overall experience of the hotel.

Regards

Niall

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463 - 469 of 754 reviews

Reviewed 12 March 2014

From all the hotels in the Bracknell area this is the only one with rooms that are almost as comfortable as being at home - which for me is the number 1 criteria for a hotel, comfort. Rooms are airy, very good quality and beds are ace. TV service & Internet top notch. Good staff, good breakfast and Dinner. Love it.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western GB
1  Thank Zulfucar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this reviewResponded 1 April 2014

Zulfucar A

Thank you for taking the time to post such a complimentary review of your stay. It is always our aim to provide a "home from home" experience for the comfort and enjoyment of our guests. Please continue to make us your hotel of choice when in the area and we look forward to welcoming you back soon.

Regards

Niall

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Reviewed 28 February 2014

I was here for a business trip and the reception staff really understood the concept of customer service. The hotel is well located and well equipped. The rooms are fine, if hot, and the restaurant meal was very good. Breakfast was cooked to order and delicious with a portion size more suitable for Daniel Lambert than for me!

  • Stayed: February 2014, travelled on business
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Thank judy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this reviewResponded 1 April 2014

judy d

Thank you for your review of your business stay at the Moat House. Always very pleasing to read that the hotel facilities, and more so the service provided by the team, met the high expectations of our guests. Good to hear that you did not go hungary during your visit.

Regards

Niall

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Reviewed 25 February 2014

Chose hotel for convenience, therefore not expecting to be 'wowed'. However we were pleasantly surprised. We were greeted warmly by Jenny - and yes, her customer service skills are quite exceptional. She is a real asset to the hotel. Waiting staff in the dining room were also very good.

Room was comfortable and clean. Restaurant menu a bit limited, but the food was nice enough. Only comment is why serve after dinner coffee in such a huge mug? Quite off putting.

  • Stayed: February 2014, travelled as a couple
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Thank Lovetravelx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this reviewResponded 27 February 2014

Lovetravelx

Wow! Delighted to read that you had such an enjoyable stay at the hotel. I have personally passed on your kind comments to Jenny and the restaurant team for their warm and friendly welcome and service. Please visit us again soon.

Regards

Niall

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Reviewed 24 February 2014

Just wanted to drop you a note to say a big thank you for making our stay on Saturday night so comfortable. The customer service was great - Jenny on the front desk is a superb 'front of house' - Service with a smile which you just can't buy! The room (3005 in the Exec Suite) was stunning - lovely oak beams, great big bed, clean and tidy with all the facilities that we required - stunnning! Breakfast in the morning was also very good!

Highly recommended and will certainly stay again when the need arises.

Rgds,
Happy Customer

Room Tip: Exec Suite is highly recommended.
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  • Stayed: February 2014, travelled with friends
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Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this reviewResponded 27 February 2014

Dan H

Thank you for taking the time to post such a glowing review regarding your stay. I will make sure that Natasha and Jenny are informed of your kind feedback concerning their service in making your stay so enjoyable. Great comments (and picture) of your room and we hope to welcome you back soon.

Regards

Niall

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Reviewed 23 February 2014

I have stayed at the Moat House on a number of occasions over the years and have always found it enjoyable with friendly, attentive staff. The rooms are comfortable - particularly the quirky selection of executive rooms to which I have on occasion been upgraded... I stayed during the recent floods and was very impressed by how unflustered and professional the staff were as they went into "flood mode" - I was called at 5:30am and with little fuss a member of staff took my car keys and moved my car from the car park, which was slowly becoming inundated, to higher ground. As it got light, it became apparent that the hotel had become "islanded" by the flood waters with the waters flowing under the hotel - the foresighted design having placed the hotel on raised arches to allow this. A tractor was laid on to transport guests to their cars or to the convenient shuttle bus - this service was offered all day and late into the night - walky-talky contact between the reception and the tractor ensured that there was never a wait when transport was required. No drama from a potential crisis here!! There is a choice of eating options - menus for the restaurant, the bar and the poachers pub (closed due to the floods) were all available at the bar, which made for a wide array of choice. The food, however, is variable and expensive - on one occasion I ordered an 8oz steak that was nowhere near such a weight and having to send it back only for it to be replaced by a marginally larger one did not sit well with me. On the other hand, the fish and chips, the pizzas and the risotto are good as is the butternut squash curry - so choose wisely and don't hesitate to challenge is my advice...

  • Stayed: February 2014, travelled on business
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Thank deMerclesden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this reviewResponded 25 February 2014

deMerclesden

Thank you for your review reagrding your latest stay at the hotel. Appreciate your very kind comments regarding the effort the team have put in coping with the flood water. Poacher pub reopened (again!) so hopefully you will continue to enjoy the range of food on offer from the various menus.

Regards

Niall

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Reviewed 21 February 2014

Despite huge problems with flood waters we were made very welcome on arrival at the Hotel. We had only booked for a one night special Valentine's deal, which at £99.00 per couple was superb value. The room (we received a complimentary upgrade) had excellent facilities, a comfortable bed with good pillows, so often a let down in hotels and a bottle of wine and chocolates,. The menu at dinner was excellent value for three courses with well cooked and well presented food and good service, The staff everywhere in the hotel were cheerful and helpful when required, All in all we had a very enjoyable stay and would whole heartedly recommend the Moat House. Unlimited WiFi is also free.

Room Tip: Lighting in the bedroom could have been brighter - even with all the lights on the room seemed dark.
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  • Stayed: February 2014, travelled as a couple
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Thank Irena13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall B, General Manager at Best Western Plus Reading Moat House Hotel, responded to this reviewResponded 25 February 2014

Irena13

Enjoyed reading your review of your Valentines night at the hotel. Very pleased to hear that you found the facilities and more importantly the service to your liking. Thank you for the recommendation and hopefully we will be able to welcome you back soon.

Regards

Niall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Reading Moat House Hotel

Address: Mill Lane, Sindlesham, Wokingham RG41 5DF, England
Region: United Kingdom > England > Berkshire > Wokingham > Sindlesham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sindlesham
Price Range: £62 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Reading Moat House Hotel 4*
Number of rooms: 129
Reservation Options:
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Also Known As:
Best Western Reading Moat House Hotel Wokingham
Best Western Wokingham
Wokingham Best Western
Best Western Plus Reading Moat House Hotel Sindlesham, Wokingham, Berkshire

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