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“BRINGS BACK HOSPITALITY to HOTELS”

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Country Inn & Suites By Carlson, Rome
Ranked #4 of 20 Hotels in Rome
Certificate of Excellence
Pittsburgh, Pennsylvania, United States
1 review
“BRINGS BACK HOSPITALITY to HOTELS”
Reviewed 18 October 2013

First impression--- CLEAN PARKING LOT, OUTSIDE & FACILITY
LANDSCAPED NICELY
AUTOMATIC DOORS
STAFF GREETS YOU WITH A SMILE!!!!!!
I had the wonderful opportunity to stay in this hotel for three days. My husband travels for work and we have stayed in a plethora of hotels, motels and extended stays over Georgia and Florida. I was very awestruck with the approachability of the staff and the professionalism of the staff. No matter what time of day I was roaming the halls or outside smoking, I was always greeted with a smile and spoken too. This was a very warming experience for being away from our home and in unfamiliar surroundings.
The SMELL OF FRESH COFFE & FRESHLY BAKED OTIS SPUNKMYER COOKIES as soon as you walked in the door reminded you of being somewhere pleasurable and calm. You did not feel like a stranger, but a welcomed guest. They had a hot and cold breakfast bar selection and even offered plastic plates and silverware (I guess for children). The breakfast bar selections varied each morning and I was greeted in the same friendly manner each morning.
The forayer was stunning. The BEAUTIFUL PEACEFUL FORAYER WAS DECORATED WITH STATUES, A FIREPLACE, COUCHES, CHAIRS, END TABLES AND A READING AREA WHICH OFFERED A BOOK EXCHANGE! This setting was so very inviting to sit, relax and socialize.
By chance I met the hotels assistant GM, Carol while outside smoking one morning. Carol was well dressed and poised. Small talk transpired and was well received by her. Carol inquired about my stay and asked ‘if there was anything she could do”? I knew she worked in the office and I thought she was just being polite. It was not until our third conversation did Carol reveal she was the assistant GM of the hotel. I was quite amazed when she stated, “She was the AGM.” Carol was a genuine regular person and appeared engaged in our conversation and her time spent with me. Carol and all the employees encountered during my stay are valuable assets to this hotel.

Room Tip: First floor room- 117 next to business center and close to entrance, you are exposed to some of the...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, 28 October 2013
Thank you so much for your wonderful comments about the Country Inn & Suites in Rome, GA. The entire staff here takes great pride in our hotel and I'm thrilled to know that our guest can see that in their actions. This hotels most valuable assets is its employees. Thank you again for taking the time to give us your feedback. We look forward to seeing you again soon!
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259 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Monroeville, Alabama, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2013

Mrs. Carol runs a great place that is Home away from Home. Clean rooms, friendly staff, good food and Big flat screen TV's. The beds are comfortable and you get a great night sleep. No restaurant is not a problem, because there is several great places to eat a short drive from your room. Also lots of choices for delivery to the hotel. Stop by and stay once and you'll come again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, 18 October 2013
I am pleased to read you thoroughly enjoyed your experience at the Country Inn & Suites Rome, GA.
Thank you for taking the time to post a review of your stay and for commending on our service team, namely Carrol! She is truly a one of a kind asset to our team that exemplifies guest service. We are very lucky to have her.
We look forward to an opportunity to welcome your return.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013

I left my iPad in the room and the hotel staff found it and sent it back to me! Restores your faith in good honest people....thank you Country Inn and Suites in Rome, GA! We would recommend your hotel to everyone!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rcjlwingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, 18 October 2013
On behalf of our team at the Country Inn & Suites Rome, GA thank you for such a wonderful review and for recommending us. We know how frustrating it can be to leave valuable items behind. We pride ourselves in having an honest staff that works diligently in getting left behind items back to their proper home. We look forward to seeing you again when your travels bring you to Rome, GA.
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Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 September 2013

Won't make this mistake again. Holiday Inn Express next door in owned by the same people. This place is one run around after another. They did not want to honor a previous days price then when I called the manager she began to try to confuse the issue.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, Rome, responded to this review, 22 September 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
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Kennesaw,ga
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2013

Very nice stay. Roxanne at check in made our trip. Check Ou and breakfast was a little bumpy but still would rate a 4. We were in town for a wedding. Ran out of breakfast and the lady working Sunday morning was defintly not as friendly as Roxanne when we checked in.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lipscomb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, 6 September 2013
Thank you for taking the time to review the Country Inn & Suites Rome, GA. We hope you had a good time at the wedding. Any future trips to Rome please keep us in mind.
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Duluth, GA
Level Contributor
140 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 3 September 2013

As with most of our choices for hotels, we chose this unit for the Carlson brand and really weren't disappointed. For some unknown reason, GPS should get its act together and have coordinates to match the (new) address. The poor young lady at the desk apologized but that was not necessary. Fortunately I rephrased the street name and got the directions.
Room, bed, etc. were up to par and no complaints. Be prepared for mostly fast-food restaurants (as is the case in most location nowadays), but the staff can find one for you. Surprisingly, there was no printed listing of available heating places at the desk, but we found one anyway.

Only small negative: Breakfast buffet is not the best and not even as good as in the majority of his brand's hotels, but we didn't go away starved.

Location is not noisy and a room on upper floors, back side are quite.

We would stay here again and do recommend it. Price and quality dictate a good choice for you.

Room Tip: As said, get a room on upper floors, rear of motel and this will give the quietest night.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GwinnettTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, 6 September 2013
It is a pleasure to read your wonderful review about your recent stay at the Country Inn & Suites Rome, GA. I know how unreliable GPS can be but we are glad you made it here safely. We look forward to see you again.
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Level Contributor
181 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 August 2013

Very nice and friendly staff! Love the homemade cookies. Staff was accommodating. My family stays here about once a year. Beds were comfortable. Good selection for breakfast. Cereals, oatmeal, juices... were all fine. Hot food was just ok. Everything in the room was good except for the carpet. We stayed in 2-3 rooms this last visit & all of the carpet seemed worn with stains. Not comfortable walking without shoes or socks on the carpet. Upstairs carpet & railings could use some updates. Rate seems high for an average hotel ( around $105/night.) If the rate was lower, I'd give it higher stars.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C3ontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, 30 August 2013
Thank you for your review. Ironically, our carpets we scheduled for cleaning the day after your arrival. I do sincerely apologize for your inconvience and hope that you will consider us on your return visit to Rome.
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Additional Information about Country Inn & Suites By Carlson, Rome

Property: Country Inn & Suites By Carlson, Rome
Address: 15 Hobson Way, Rome, GA 30161-7204
Phone Number:
Region: United States > Georgia > Rome
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 Hotels in Rome
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rome 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Country Inn Rome
Rome Country Inn

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